Have Trojans & PUPS that can't be removed

I have used Spybot for some time now and it has never found anything until today. I made the mistake of attempting to put a wallpaper on my computer.

Today, Spybot found 18 trojans and numerous PUPS - which it can't remove. I have no idea where to begin. I am not a computer expert by any means, but I do have a report (which I think is a DDS).

I know that I should download ERUNT, but I am not sure which one I want...I am in America and would need an English version.

I don't dare do much on my computer until I get this stuff cleaned off it.

Thanks!

:snwelcome:


Please read Before You Post
While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.

Until we deem your system clean I am going to ask you not to install or uninstall any software or hardware except for the programs we may run.

Download DDS from one of the links below to your desktop

Link 1
Link 2

• Double click the tool to run it.
• A black Screen will open, just read the contents and do nothing.
• When the tool finishes, it will open 2 reports, DDS.txt and attach.txt
• Copy/Paste the contents of 'DDS.txt' into your post.
• 'attach.txt' should be zipped using Windows native zip utility and attached to your post. Compress and uncompress files (zip files)

Information on A/V control Here




Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan


On completion of the scan click save log, save it to your desktop and post in your next reply

Due to inactivity, this thread will now be closed.

If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new DDS log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.