Quicktime Install/Uninstall

[B-Dale]

Greetings,
I am new to this forum. I found my way here searching resolutions to an issue I am having with my computer. I recently received an ipod and was trying to download the Quick time and Itunes but was unsuccessful. The windows installer finishes, than I try to open up itunes and the error report box pops up saying that the program encountered and problem and needs to close. The same for Quick Time. So I try to uninstall and Quick Time is unable to uninstall because it can't find the uninstall.log.

I've tried several times and I am getting really frustrated. I've a few of the logs and have done the Spybot S&D (no errors), HJT scan, and the online Panda scan. The Panda scan found several spywares and other things I really don't know about. Can someone help me please!?!

B-Dale

[pskelley]

Welcome to the forum, it is unlikely this is a malware issue and I suggest you take it up with support.
http://www.apple.com/support/quicktime/
http://www.apple.com/quicktime/troubleshooting/

If you believe there is malware on your computer, please be advised that most forums Pin the information you need at the top of the page. These two links are a must before you can proceed, but I suggest you review all Pinned (Sticky) information.

UPDATED WINDOWS - Your first line of defence, links and tips
http://forums.spybot.info/showthread.php?t=425

"BEFORE you POST" -Preliminary Steps
http://forums.spybot.info/showthread.php?t=288
Use "Post Reply" to post the information in the instructions and stay in the same topic.

Thanks...pskelley
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[tashi]

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