Error when searching for updates

[ruth1]

Hi All,

This is the first time I'm writting here, so I hope I don't commit any faux pax :red:

I've downloaded Spybot 1.4 a few days ago but when when searching for updates I got the message "Socket Error #10054; Communication reset by peer". I've checked the "use proxy to connect to update server" (as I connect via proxy) but that didn't help.

Does anyone have any other suggestions?

Thank you!
Ruth

[spybotsandra]

Hello,

Please take a look at the security settings of your firewall (if you are using one) and make sure that Spybot-S&D is not blocked. That should help to get into the updates. If Spybot-S&D is not blocked it is also possible that our server is temporarily not available. Please try again a few hours later.

If this does not help please download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link:
http://www.spybotupdates.com/updates/files/spybotsd_includes.exe
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

[ruth1]

There seems to be a system firewall which is controled by the IT people, so if I can't get them to change their settings I'll just download the updates manually.

Thanks!
Ruth