Please print out or copy these instructions to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
- Install AVG Anti-Spyware by double clicking the installer.
- Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
- On the main screen under Your Computer's security.
- Click on Change state next to Resident shield. It should now change to inactive.
- Click on Change state next to Automatic updates. It should now change to inactive.
- Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
- Wait until you see the Update succesfull message.
- Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the
Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update. Do not use it yet!
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Reboot into Safe Mode
To enter Safe Mode..
Click start > turn off computer > Restart > Tap
F8 key just before Windows starts to load, > this will bring up a menu > use your keyboard to scroll to Safe Mode> hit enter
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Open the SmitfraudFix Folder, then double-click
smitfraudfix.cmd file to start the tool.
Select option
#2 - Clean by typing
2 and press
Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "
Registry cleaning - Do you want to clean the registry ?" answer
Yes by typing
Y and hit
Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer
Yes to the question "
Replace infected file ?" by typing
Y and hit
Enter.
A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually.
Reboot in Safe Mode.
The tool will create a log named
rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
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Navigate to
C:\Windows\Temp
Click
Edit, click
Select All, press the DELETE key, and then click
Yes to confirm that you want to send all the items to the Recycle Bin.
Navigate to
C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp
Click
Edit, click
Select All, press the DELETE key, and then click
Yes to confirm that you want to send all the items to the Recycle Bin.
Clean out your
Temporary Internet files. Proceed like this:
- Quit Internet Explorer and quit any instances of Windows Explorer.
- Click Start, click Control Panel, and then double-click Internet Options.
- On the General tab, click Delete Files under Temporary Internet Files.
- In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
- On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
- Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
- Click OK.
Next Click
Start, click
Control Panel and then double-click
Display. Click on the
Desktop tab, then click the
Customize Desktop button. Click on the
Web tab. Under
Web Pages you should see a checked entry called
Security info or something similar. If it is there, select that entry and click the
Delete button. Click
Ok then
Apply and
Ok.
Empty the Recycle Bin by right-clicking the
Recycle Bin icon on your Desktop, and then clicking
Empty Recycle Bin.
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Please run AVG AntiSpyware, and run a full scan as follow:
IMPORTANT: Do not open any other windows or programs while AVG AntiSpyware is scanning, it may interfere with the scanning process.
- Launch AVG AntiSpyware by double-clicking the icon on your desktop.
- Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
- Ewido will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
- If you have any infections you will prompted, then select "Apply all actions"
- Next select the "Reports" icon at the top.
- Select the "Save Report As" button in the lower left hand of the screen and save it to a text file on your system. (Make sure to remember where you saved that file, this is important).
- Close AVG AntiSpyware.
- Reboot to normal mode.
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Click
HERE to download a self-extracting version of Hijackthis. Double click on the file, by default it will extract itself to
C:\Hijackthis
Next, double click on Hijackthis.exe. Click "Scan System and Save a Logfile." A Notepad will appear in your screen, copy and paste the contents of the notepad to your next reply.
Please post:
- c:\rapport.txt
- AVG AntiSpyware log
- HijackThis log