Need help with a socket error

[jeff777]

I have searched the forum and FAQs for anything regarding an error message that says "Error retrieving update info file! Socket Error # 11002".

I cannot obtain any updates as a result. Does anyone know how to fix this issue?

Thanks!

[Divelucaya]

I'm not one of the Spybot Team Members so I may be wrong, but this error has to do with host servers. Chances are the update site you have selected in Spybot is not active or is not allowing access. I have never gotten this socket error but used to have problems with inability to update due to bad checksum. As soon I selected a different update server, Spybot updated fine. The server I would always have a problem with was See-Cure while Safer Networking always has worked fine.

Good Luck!

[tashi]

In addition to Divelucaya's advice:

If that does not help, you can download the updates manually:
http://www.safer-networking.org/en/download/index.html

Direct download link:
http://www.spybotupdates.com/updates/files/spybotsd_includes.exe

Check list:
If you are sitting behind a proxy server:
Open Spybot > Mode > Advanced mode > Settings > Settings.

In the option tree there is a category "Web update". Check the last item in the list "Use proxy to connect to update server". A pop-up will come up where you can enter the information required.

FAQ - Frequently Asked Questions
The integrated update is not working. Are there any solutions for this?
http://www.safer-networking.org/en/faq/10.html

If you have a firewall installed, check to see if SpybotSD.exe is authorized to access the internet.

Cheers. :)