Browser Hijack/Win xp/Hijack This log attached

[kurtman1]

Just recently been infected with a bug that freezes all antivirus and spyware programs and will not let me even open the temporary internet files folder to delete files without crashing the desktop explorer. Unable to delete temporary internet files from Internet Explorer or Command Prompt as well, even in safe mode. Here is my Hijackthis log.



Logfile of HijackThis v1.99.1
Scan saved at 1:39:01 AM, on 1/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Home Office\Desktop\Highjack This\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKCU\..\Run: [Sweeper.exe] C:\Program Files\History Sweeper\sweeper.exe
O4 - HKCU\..\Run: [Anonymizer] C:\Program Files\Anonymizer\Anonymizer Software\Anonymizer.exe -nogui
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{552989C3-B5F3-485C-AA34-4AE95215F906}: NameServer = 85.255.114.35,85.255.112.13
O17 - HKLM\System\CCS\Services\Tcpip\..\{677403A1-3077-4E26-8801-C3BD088BF112}: NameServer = 85.255.114.35,85.255.112.13
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.35 85.255.112.13
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.114.35 85.255.112.13
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.35 85.255.112.13
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WMP54Gv4SVC - Unknown owner - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe" "WMP54Gv4.exe (file missing)

[Angelfire777]

Hi, welcome to Safer Networking Forums!

*Open HijackThis > choose Scan Only > Place a checkmark in the boxes beside these entries in bold.

O17 - HKLM\System\CCS\Services\Tcpip\..\{552989C3-B5F3-485C-AA34-4AE95215F906}: NameServer = 85.255.114.35,85.255.112.13
O17 - HKLM\System\CCS\Services\Tcpip\..\{677403A1-3077-4E26-8801-C3BD088BF112}: NameServer = 85.255.114.35,85.255.112.13
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.35 85.255.112.13
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.114.35 85.255.112.13
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.35 85.255.112.13

Close your browsers and all open windows except for HijackThis, then click "Fix checked".


*You may want to print out these instructions for reference, since you will have to restart your computer during the fix.

Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, then make sure "Run fixit" is checked and click Finish. The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.

At the end of the fix, you may need to restart your computer again.


*Now lets check some settings on your system.
(2000/XP) Only

In the windows control panel. If you are using Windows XP's Category View, select the Network and Internet Connections category, otherwise double click on Network Connections.
Then right click on your default connection, usually Local Area Connection for cable and dsl, and left click on Properties.
Click the Networking tab.
Double-click on the Internet Protocol (TCP/IP) item and select the radio dial that says Obtain DNS servers automatically.
Press OK twice to get out of the properties screen and reboot if it asks.
That option might not be avaiable on some systems


Next go to Start > Run > type cmd and hit OK

type ipconfig /flushdns

then hit enter, type exit hit enter.
(that space between g and / is needed)

Finally, please post a fresh HijackThis log, along with the contents of the logfile C:\fixwareout\report.txt

[kurtman1]

Really appreciate your help with this. Here are the logs you requested.

Logfile of HijackThis v1.99.1
Scan saved at 6:38:01 PM, on 1/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Home Office\Desktop\Highjack This\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKCU\..\Run: [Sweeper.exe] C:\Program Files\History Sweeper\sweeper.exe
O4 - HKCU\..\Run: [Anonymizer] C:\Program Files\Anonymizer\Anonymizer Software\Anonymizer.exe -nogui
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WMP54Gv4SVC - Unknown owner - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe" "WMP54Gv4.exe (file missing)



Fixwareout
Last edited 1/14/2006
Post this report in the forums please
...
Prerun check
»»»»» HKLM run and Winlogon System values
C:\WINDOWS\system32\kdmep.exe will be moved to C:\WINDOWS\temp\kdmep.ren at reboot.
»»»»» System restarted
...
Reg Entries that were deleted
...
Random Runs removed from HKLM
...

PLEASE NOTE, There WILL be LEGITIMATE FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.

»»»»» Searching by size/names...

»»»»»
Search five digit cs, dm kd and jb files.
This WILL/CAN also list Legit Files, Submit them at Virustotal

Other suspects.

»»»»» Misc files.

»»»»» Checking for older varients covered by the Rem3 tool.

»»»»» Postrun check
»»»»» HKLM run
»»»»» Winlogon System value
"system"=""
»»»»»

[Angelfire777]

Using Windows Explorer, find and delete these files:

C:\WINDOWS\temp\kdmep.ren

empty your recycle bin.

_________________________

*Your Java is out of date....
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components.
Click Start > Control Panel
Click Add/Remove Programs
Check any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove button.
Repeat as many times as necessary to remove all versions of Java.
Reboot your computer once all Java components are removed.
Then download Java Runtime Environment 6 (http://java.sun.com/javase/downloads/index.jsp), and install it to your computer.

Reboot.


*Download ATF Cleaner (http://www.atribune.org/ccount/click.php?id=1) by Atribune

Important: Make sure all your browsers are closed before running ATF Cleaner..

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose:Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click
No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE:If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

*Download Superantispyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE)
Load Superantispyware and click the check for updates button.
Once the update is finished click the scan your computer button.
Check Perform Complete Scan and then next.
Superantispyware will now scan your computer and when its finished it will list all the infections it has found.
Make sure that they all have a check next to them and press next.
Click finish and you will be taken back to the main interface.
Click Preferences and then click the statistics/logs tab. Click the dated log and press view log and a text file will appear.
Copy and paste the log onto the forum along with a fresh HijackThis log.

[kurtman1]

Here are the log files you mentioned.

There was an extremely stubborn file in one of the sub folders of Temporary Internet Files that I had difficulty deleting but I was able to just delete the folder itself along with the file and everything seems to be running alright now.

Let me know if there is something else I need to do and thanks again for your help with this.


SUPERAntiSpyware Scan Log
Generated 01/22/2007 at 11:23 PM

Application Version : 3.5.1016

Core Rules Database Version : 3170
Trace Rules Database Version: 1180

Scan type : Complete Scan
Total Scan Time : 00:37:57

Memory items scanned : 294
Memory threats detected : 0
Registry items scanned : 4976
Registry threats detected : 0
File items scanned : 20050
File threats detected : 0

Logfile of HijackThis v1.99.1
Scan saved at 11:37:42 PM, on 1/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Home Office\Desktop\Highjack This\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKCU\..\Run: [Anonymizer] C:\Program Files\Anonymizer\Anonymizer Software\Anonymizer.exe -nogui
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WMP54Gv4SVC - Unknown owner - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe" "WMP54Gv4.exe (file missing)

[Angelfire777]

Congratulations! Your log looks clean!

This is a good time to clear your existing system restore points and establish a new clean restore point:
Go to Start > All Programs > Accessories > System Tools > System Restore

Select Create a restore point, and Ok it.

Next, go to Start > Run and type in cleanmgr

Select the More options tab

Choose the option to clean up system restore and OK it.

This will remove all restore points except the new one you just created.
______________________
Here are some free programs I recommend that could help you improve your pc's security.

Firewall Application - Although Windows Xp comes with a firewall, you should not rely on it because the Windows Firewall can only filter incoming data; outgoing traffic is not controlled, meaning that malware/viruses that are present in your computer can access the internet with no restrictions. There are several other Firewall that can protect you better by filtering incoming and outgoing data. Make sure you get only one of these.

» ZoneAlarm (http://www.zonelabs.com)
» Kerio (http://http//www.sunbelt-software.com/Kerio-Download.cfm)

Adaware
~You can download it from here (http://www.lavasoft.de)
~There is a tutorial on how to use Adaware properly here (http://forums.spywareinfo.com/index.php?showtopic=11150)

Install Spyware Guard
~You can download it from here (http://www.javacoolsoftware.com/spywareguard.html)
~You can read the tutorial on how to use Spyware Guard here (http://www.bleepingcomputer.com/tutorials/tutorial50.html)

Install SpyWare Blaster
~You can download it from here (http://www.javacoolsoftware.com/spywareblaster.html)
~You can read the tutorial on how to use Spyware Blaster here (http://www.bleepingcomputer.com/tutorials/tutorial49.html)

Install WinPatrol
~You can download it from here (http://www.winpatrol.com/download.html)
~You can get some information about how WinPatrol works here (http://www.winpatrol.com/features.html)

Note: Make sure you update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.

Please check out Tony Klein's article "How did I get infected in the first place?" (http://castlecops.com/t7736-So_how_did_I_get_infected_in_the_first_place.html)

Happy safe surfing!

[kurtman1]

All is well now. I want to thank you again for your help with this.

[Angelfire777]

You're most welcome:bigthumb:

[tashi]

Glad we could help, as the problem appears to be resolved this topic has been archived.

If you need it re-opened please send me a private message (pm) and provide a link to the thread. Applies only to the original poster, anyone else with similar problems please start a new topic.