View Full Version : Hijack this. Hail the mightly Zlob?! Help welcomed
Excessive bobbins popups about computer problems directing me to fix-it sites. Plus re-boots all the time particularly when online. Followed Tashi advice (200-4-26 posting). c:\rapport and HJT log pasted here. Your help would be most welcome thanks.
c:\rapport
SmitFraudFix v2.137
Scan done at 14:05:20.18, 03/02/2007
Run from C:\Documents and Settings\ANDY\My Documents\SmitfraudFix[1]\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode
»»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll
»»»»»»»»»»»»»»»»»»»»»»»» Killing process
»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix
GenericRenosFix by S!Ri
»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files
»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files
»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""
»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning
Registry Cleaning done.
»»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll
»»»»»»»»»»»»»»»»»»»»»»»» End
HJT log
Logfile of HijackThis v1.99.1
Scan saved at 14:23:11, on 03/02/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ONSPEED\onspeedcore.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\dumprep.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\Program Files\ONSPEED\onspeedgui.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\PC Tools AntiVirus\update.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\dwwin.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\Program Files\ONSPEED\PBHelper.dll
O2 - BHO: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll
O3 - Toolbar: ONSPEED - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - C:\Program Files\ONSPEED\Toolband.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ONSPEED.lnk = C:\Program Files\ONSPEED\onspeedgui.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1130060218193
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
pskelley
2007-02-06, 13:39
Welcome to the forum, It appears you missed these instructions:
"BEFORE you POST" -Preliminary Steps
http://forums.spybot.info/showthread.php?t=288
Update Your Windows XP
You are currently using an unpatched version of Windows XP.
Before attempting to remove malware, it is CRITICAL that you update to Service Pack 1a.
Get SP1a here : http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx
You should also get SP2, but NOT NOW, rather only after your machine is clean.
After updating your Windows to SP1a, post a new HijackThis log please, using the Post Reply button.
Thanks
Thanks for that. I've installed the SP1a patch as requested and run HJT again.
Here's the paste:
Logfile of HijackThis v1.99.1
Scan saved at 22:51:50, on 06/02/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\msiexec.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ONSPEED\onspeedcore.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\dumprep.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\dwwin.exe
C:\Program Files\ONSPEED\onspeedgui.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
\?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\Program Files\ONSPEED\PBHelper.dll
O2 - BHO: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll
O3 - Toolbar: ONSPEED - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - C:\Program Files\ONSPEED\Toolband.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ONSPEED.lnk = C:\Program Files\ONSPEED\onspeedgui.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1130060218193
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
pskelley
2007-02-07, 14:33
Thanks for returning your information, I see this in the HJT log:
C:\Program Files\PC Tools AntiVirus\
C:\PROGRA~1\Grisoft\AVGFRE~1\
You are running two antivirus programs at the same time and this is not a good thing. They conflict with each other and you will be less safe than if you ran one good program and maintained it properly.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000031316555206
"Microsoft recommends that you have only one anti-virus program installed on your computer."
http://www.washingtonpost.com/wp-dyn/content/article/2005/12/03/AR2005120300087.html
I see no malware in this HJT log, if you are still experiencing what you believe are malware issues, you have AVG Anti-Spyware onboard, follow these instructions:
http://forums.security-central.us/showthread.php?t=3165
Delete or at least quarantine anything located and post the scan results to this topic. If you have no malware issues, then follow these instructions:
System Restore does not know the good files from the bad. In case bad stuff has gotten into your System Restore files, follow the instructions in this link to get clean System Restore files. Turn it off, reboot then turn it back on:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?Open&src=sec_doc_nam
AVG Anti-Spyware is a good program but it does use some resources. Once the trial is over you can update and use the scanner for as long as you wish, but unless you purchase it you should turn it off completely so it does not run unless you start it manually.
http://www.microsoft.com/windowsxp/sp2/default.mspx
Here is some great information from Tony Klein, Texruss, ChrisRLG and Grinler to help you stay clean and safe online:
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml
Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.
Thanks for the advice. I have followed your recommendations.
It's great there is not a malware problem. I ran spyware again, it found a few things that have been deleted without changing my internet experience.
A copy of the spyware report is attached.
However every time I go online the pop ups start, examples attached, clearly rogue pop-ups but also windows like pop-ups, don't know if they are genuine or not now. As of this weekend going online simply freezes things up, pc busy doing something but updating webpages is impossible, disconnecting from the web is impossible without switching off or unplugging telephone cable. Its hanging.
Something is up, maybe its not malware but its something malicious.
Put on Spywareblaster & spywareguard to limit future complications.
Waiting to sort this out before installing SP2 patch and windows defender (validation thing means downloading it to affected pc is impossible for reasons above).
I cleaned the system restore files as suggested also without improvement.
Hope this helps give a clearer picture of my experience, any pointers on what to do next would be appreciated. When does wiping the hard disk become a good next step?
pskelley
2007-02-13, 15:06
Thanks for the feedback, did you read these instructions?
"BEFORE you POST" -Preliminary Steps
http://forums.spybot.info/showthread.php?t=288
Please do not attach infected files!
If a helper requests files they will give you a link to upload them.
All logs should be copy/pasted into topic and not attached unless requested by helper in that format.
Thank you for your understanding.
Some helpers will but I will not open attachments on what may be an infected computer. If you wish to copy and paste that information I will be glad to look at it.
Make sure you include a HJT log, the last one I looked at had two antivirus programs running in it.
However every time I go online the pop ups start, examples attached, clearly rogue pop-ups but also windows like pop-ups, don't know if they are genuine or not nowYou need to describe these popups, I can't see the malware in the HJT log so it must be hidden, where the popups direct you to may help me identify it. Post error messages "word for word" if you get any.
When does wiping the hard disk become a good next step?You would have to make that call but I see no reason to do this at this point.
With the above instructions please also do this:
C:\Program Files\Hijackthis\HijackThis.exe <<< return to here and rename HijackThis.exe, call it wiffa.exe or what ever. If a hidden vundo infection is causing our problems, it should show in the next HJT log.
Let's take a look for a Rootkit with BlackLight:
Please download F-Secure BlackLight Beta:
https://europe.f-secure.com/exclude/blacklight/index.shtml
Save it to its own folder in the Desktop
Double-click blbeta.exe to run the program
Click : Scan
A list of all items found is created
The list is in the BlackLight folder on the Desktop, and named fsbl.xxxxxxx.log (xxxxxxx are numbers).
Please provide the log created by BlackLight in your next reply.
____________________________________________________________
Copy and paste the stuff you attached, a new HJT log, and the results of Blacklight.
If you are posting an AVG Anti-Spyware scan, please edit out the cookies, just make sure you deleted them.
Thanks
Thanks for that. Apologies for blundering along ignoring your "before you post" advice, you have shown admirable patience covering old ground, again!
Here is the paste of the AVG spyware result. I'll get a new HJT log and the blacklight log when I can get on the problem pc later.
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------
+ Created at: 20:31:53 12/02/2007
+ Scan result:
C:\System Volume Information\_restore{6356645E-8564-4615-A896-2E84E4E6118B}\RP1\A0003075.sys -> Dropper.Agent.bbv : No action taken.
C:\System Volume Information\_restore{6356645E-8564-4615-A896-2E84E4E6118B}\RP2\A0005702.sys -> Dropper.Agent.bbv : No action taken.
C:\Documents and Settings\SHIRLEY\Cookies\shirley@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : No action taken.
C:\Documents and Settings\SHIRLEY\Cookies\shirley@advertising[2].txt -> TrackingCookie.Advertising : No action taken.
C:\Documents and Settings\ANDY\Cookies\andy@atdmt[2].txt -> TrackingCookie.Atdmt : No action taken.
C:\Documents and Settings\SHIRLEY\Cookies\shirley@atdmt[2].txt -> TrackingCookie.Atdmt : No action taken.
C:\Documents and Settings\ANDY\Cookies\andy@com[1].txt -> TrackingCookie.Com : No action taken.
C:\Documents and Settings\ANDY\Cookies\andy@doubleclick[2].txt -> TrackingCookie.Doubleclick : No action taken.
C:\Documents and Settings\SHIRLEY\Cookies\shirley@doubleclick[1].txt -> TrackingCookie.Doubleclick : No action taken.
C:\RECYCLER\S-1-5-21-1993962763-1682526488-854245398-1005\Dc120.txt -> TrackingCookie.Realmedia : No action taken.
C:\Documents and Settings\ANDY\Cookies\andy@zedo[2].txt -> TrackingCookie.Zedo : No action taken.
C:\System Volume Information\_restore{6356645E-8564-4615-A896-2E84E4E6118B}\RP2\A0005699.exe -> Worm.Zhelatin.h : No action taken.
::Report end
I can't seem to paste an image of the error messages here so I'll describe them.
The fake one is a box titled "Messenger Service"
Text in box is:
Message from FROM to TO on 2/12/2007 8:08:31PM
STOP! WINDOWS REQUIRES IMMEDIATE ATTENTION.
Windows has found 55 Critical System Errors.
To fix the errors please do the following:
1. Download Registry Update from: www.regfixit.com
2. Install Registry Update
3. Run Registry Update
4. Reboot your computer
FAILURE TO ACT NOW MAY LEAD TO SYSTEM FAILURE!
[OK]
The windows message box is titled "Generic Host Process for Win32 Services"
Generic Host Process for Win32 Services has
encountered a problem and needs to close. We are sorry
for the inconvenience.
If you were in the middle of something, the information you were working on
might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Generic Host Process for Win32 Services. We will treat this report as
confidential and anonymous.
To see what data this error report contains, click here.
[Send Error Report] [Don't Send]
pskelley
2007-02-13, 16:21
No action taken <<< please delete that junk!! Please read the instructions:
http://forums.security-central.us/showthread.php?t=3165
How Windows Messenger functions on your computer
In their initial state, Microsoft Windows operating systems (98, ME, XP, 2000, NT) allow anyone on the Internet to actuate pop-up messages on your screen. Here is an example of a pop-up generated using Windows Messenger:
http://www.itc.virginia.edu/desktop/docs/messagepopup/
http://www.microsoft.com/windowsxp/using/security/learnmore/stopspam.mspx
You should read all of the information so you understand Microsoft stupidly allowed this service but they have no control over what it sent. Turn it off or disable the service. Those folks are trying to get your money for nothing.
Is this a new computer? Those popups usually start from day one?
The windows message box is titled "Generic Host Process for Win32 Services"
See this link: http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2006-16,GGLG:en&q=Generic+Host+Process+for+Win32+Services+has+encountered+a+problem+and+needs+to+close
That can be anything as you can see. It should stop once the computer is clean.
Thanks
OK, new HJT log from renamed hijack this.exe (wiffa.exe) & blacklight log.
(Thanks for the messenger disable info). No problems for last 15mins online which is a change too, think we are getting somewhere!
HJT log 2:
Logfile of HijackThis v1.99.1
Scan saved at 21:03:39, on 13/02/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ONSPEED\onspeedcore.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\adirss.exe
C:\WINDOWS\System32\lnwin.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ONSPEED\onspeedgui.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\wiffa.exe.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\Program Files\ONSPEED\PBHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll
O3 - Toolbar: ONSPEED - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - C:\Program Files\ONSPEED\Toolband.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [sysinter] C:\WINDOWS\System32\adirss.exe
O4 - HKLM\..\Run: [lnwin.exe] C:\WINDOWS\System32\lnwin.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ONSPEED.lnk = C:\Program Files\ONSPEED\onspeedgui.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1130060218193
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
Blacklight:
02/13/07 20:57:32 [Info]: BlackLight Engine 1.0.55 initialized
02/13/07 20:57:32 [Info]: OS: 5.1 build 2600 (Service Pack 1)
02/13/07 20:57:33 [Note]: 7019 4
02/13/07 20:57:33 [Note]: 7005 0
02/13/07 20:57:42 [Note]: 7006 0
02/13/07 20:57:42 [Note]: 7011 1560
02/13/07 20:57:42 [Note]: 7026 0
02/13/07 20:57:42 [Note]: 7026 0
02/13/07 20:57:52 [Note]: FSRAW library version 1.7.1021
02/13/07 21:01:38 [Note]: 7007 0
pskelley
2007-02-13, 23:50
You are picking up new infections as we go, you must keep this computer offline except when troubleshooting.
C:\WINDOWS\System32\adirss.exe
C:\WINDOWS\System32\lnwin.exe
O4 - HKLM\..\Run: [sysinter] C:\WINDOWS\System32\adirss.exe
O4 - HKLM\..\Run: [lnwin.exe] C:\WINDOWS\System32\lnwin.exe
Looks like no Vundo infection and the Blacklight is clean. Did you scan with AVG Anti-Spyware and delete the junk no action was taken on the first time?
_________________________________________________________________
Thanks to andymanchesta and anyone else who helped with the fix.
Download SDFix (http://downloads.andymanchesta.com/RemovalTools/SDFix.exe) and save it to your Desktop.
Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)
Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, the Advanced Options Menu should appear;
Select the first option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.
Open the extracted SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
(Hold those logs and reports until we finish)
How to make files and folders visible:
Click Start > Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm. Click OK.
You may reverse this for safety when we are finished.
Please download ATF Cleaner by Atribune
http://www.atribune.org/content/view/25/2/
Save it to your Desktop. We will use this later.
Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:
O4 - HKLM\..\Run: [sysinter] C:\WINDOWS\System32\adirss.exe
O4 - HKLM\..\Run: [lnwin.exe] C:\WINDOWS\System32\lnwin.exe
Close all programs but HJT and all browser windows, then click on "Fix Checked"
RIGHT Click on Start then click on Explore. Locate and delete these items:
C:\WINDOWS\System32\adirss.exe <<< delete that folder
C:\WINDOWS\System32\lnwin.exe <<< delete that folder
Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.
Restart the computer and post the Report.txt from SDFix and a new HJT log.
Thanks
OK. AVG Spyware updated and found nothing. Followed your last missive but varied as follows:
In hijack this, the line items you mention weren't there to check box:
"O4 - HKLM\..\Run: [sysinter] C:\WINDOWS\System32\adirss.exe
O4 - HKLM\..\Run: [lnwin.exe] C:\WINDOWS\System32\lnwin.exe"
Nor were they to be found in START right click explore to be deleted:
"C:\WINDOWS\System32\adirss.exe <<< delete that folder
C:\WINDOWS\System32\lnwin.exe <<< delete that folder"
Followed instructions otherwise though.
My untrained eye is drawn to C:\WINDOWS\system32\zlbw.dll - Deleted in the following report.
SD Fix report:
SDFix: Version 1.64
Run by: Administrator - 13/02/2007 @ 23:14:59.15
Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix
Safe Mode:
Checking Services:
Name:
wincom32
Path:
\??\C:\WINDOWS\System32\wincom32.sys
wincom32 Deleted
Restoring Windows Registry Entries
Restoring Default Hosts File
Rebooting...
Normal Mode:
Checking Files:
Below files will be copied to Backups folder then removed:
C:\WINDOWS\system32\ab.exe - Deleted
C:\WINDOWS\system32\ac.exe - Deleted
C:\WINDOWS\system32\ad.exe - Deleted
C:\WINDOWS\system32\ae.exe - Deleted
C:\WINDOWS\system32\abc.exe - Deleted
C:\WINDOWS\system32\adirss.exe - Deleted
C:\WINDOWS\system32\lnwin.exe - Deleted
C:\WINDOWS\system32\taskdir.exe - Deleted
C:\WINDOWS\system32\TFTP2272 - Deleted
C:\WINDOWS\system32\TFTP2408 - Deleted
C:\WINDOWS\system32\wincom32.ini - Deleted
C:\WINDOWS\system32\zlbw.dll - Deleted
ADS Check:
C:\WINDOWS\system32
No streams found.
Final Check:
Authorized Application Key Export:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
Remaining Files:
---------------
Backups Folder: - C:\SDFix\backups\backups.zip
Checking For Files with Hidden Attributes :
C:\Program Files\Common Files\Adobe\ESD\DLMCleanup.exe
C:\Documents and Settings\ANDY\My Documents\Andy documents\andy\Hockley\~WRL2088.tmp
C:\Documents and Settings\SHIRLEY\Application Data\Microsoft\Word\~WRL0004.tmp
Finished
HJT log:
Logfile of HijackThis v1.99.1
Scan saved at 23:34:58, on 13/02/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ONSPEED\onspeedcore.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ONSPEED\onspeedgui.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\Program Files\Hijackthis\wiffa.exe.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\Program Files\ONSPEED\PBHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll
O3 - Toolbar: ONSPEED - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - C:\Program Files\ONSPEED\Toolband.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ONSPEED.lnk = C:\Program Files\ONSPEED\onspeedgui.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1130060218193
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
pskelley
2007-02-14, 02:29
Thanks for the feedback, SDFix removed both items before we got to them with HJT. I always run a double check to be sure. I knew SDFix would get one of them, but was surprised to see it cleaned them both.
Here is the google on this item: C:\WINDOWS\system32\zlbw.dll
http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2006-16,GGLG:en&q=zlbw%2edll
These backdoor items all showed up here at the end, you need to know this.
One or more of the identified infections is a backdoor trojan.
This allows hackers to remotely control your computer, steal critical system information and Download and Execute files
I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
http://www.dslreports.com/faq/10451
When Should I Format, How Should I Reinstall
http://www.dslreports.com/faq/10063
Your HJT looks clean of malware, I suggest you clean the System Restore files again in case any of this just got backed you in them, I also suggest you review the information I posted from experts.
Thanks
OK thanks for that.
Another user of the same pc has just revealed (!!!!) that they opened an .exe file accidently emailed to them last week (from "stanley")and they are now (along with others presumably) receiving spam emails from their email address selling mortgages and such. I guess that clinches how compromised
the system is.
I feel you are bringing things to a close from your end. Just to be sure, are you saying:
1. the system appears to be clean now
2. that their may already be consequences (online banking etc) that we need to sort out immediately using a different pc.
3. the pc may be compromised in ways not identified that mean the only way to be sure is to start afresh with a re-install.
4. that even that is risky according to some, and a new hard drive would be better.
?
thanks
pskelley
2007-02-14, 15:15
Understand I am not trying to rush your cleanup, just get information to you I believe you should have. I'll try to respond to your points:
1) Yes it does, but you are in a better position to tell then me. You mentioned another user above, if you have multiple users on the computer I should see a HJT log from each one. One user can show the infection and another not.
2) I would say as a results of these backdoor trojans that appeared at the end of the cleanup and it is very likely they just did get on the computer, that you follow the advice in those links, notify all concerned and change all passwords dealing with security.
3) Yes... with these trojans that is the only way I know of to be sure.
4) From the information I have seen, a reformat and a new install of the Operating System completely removes all malware. If you have more questions, post them and I will do my best to find you answers.
Thanks
Thanks for your continued help. I must say that being guided over the course of a week or more through various investigations to arrive at statements about the pc being compromised and risk of financial data being accessed was a bit of a shock so I probably sounded a bit huffy. We are going to take precautions as the info your provided suggest but I have key questions to help me understand the scope of the malicious "access". We don't store any account details or passwords on the pc in word, excel etc but there will be correspondence in hotmail and btinternet email accounts. Are these accessible if we were already infected with something with backdoor functionality? Would the typing of passwords to logon to online banking be accessible? Just at the time of logging on or is this data kept in some temp file accessible later?
Meanwhile, I have done a system restore as you suggest.
As there is another user account used, the HJT logs for the 2 user accounts on the pc are attached if you could give them a look over.
If all looks ok I'll crack on with a disk wipe and XP reinstallation, XP patches and security software (anti-v,s & firewall) from clean memory sticks before going anywhere near the internet.
thanks
Logfile of HijackThis v1.99.1
Scan saved at 21:12:04, on 14/02/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ONSPEED\onspeedcore.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ONSPEED\onspeedgui.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\Program Files\Hijackthis\wiffa.exe.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://edit.europe.yahoo.com/config/login?.intl=uk&.partner=bt-1&.done=http%3a//bt.yahoo.com/%3f
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\Program Files\ONSPEED\PBHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll
O3 - Toolbar: ONSPEED - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - C:\Program Files\ONSPEED\Toolband.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ONSPEED.lnk = C:\Program Files\ONSPEED\onspeedgui.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1130060218193
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
&
Logfile of HijackThis v1.99.1
Scan saved at 21:20:57, on 14/02/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\ONSPEED\onspeedcore.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ONSPEED\onspeedgui.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\Program Files\Hijackthis\wiffa.exe.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\Program Files\ONSPEED\PBHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NOW!Imaging - {9AA2F14F-E956-44B8-8694-A5B615CDF341} - C:\Program Files\ONSPEED\components\NOWImaging.dll
O3 - Toolbar: ONSPEED - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - C:\Program Files\ONSPEED\Toolband.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: ONSPEED Toolbar - {4E7BD74F-2B8D-469E-84BA-B830E8D4E122} - C:\PROGRA~1\ONSPEE~1\ONSPEE~1.DLL
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\ONSPEED\onspeedcore.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ONSPEED.lnk = C:\Program Files\ONSPEED\onspeedgui.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1130060218193
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
pskelley
2007-02-15, 16:14
Let me say this, It is fairly rare to get a response when I post indicating critical updates are missing. It appears most of those are just not valid software. I try to post anyway in case someone just does not know. And second, if you will review the topic, you will see the backdoor trojans appeared when we were well into the cleanup. I am 99% sure this is an infection that occured at a point just prior to you posting that HJT log. If they had appeared in the first log, I would have provided you the information I have available right away so you could have made a decision prior to proceeding, saving both you and me valuable time.
As far as I can see, both HJT logs are showing no malware, your other questions are technical ones that are just beyond my expertise. I suggest you look over this information:
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
http://www.dslreports.com/faq/10451
When Should I Format, How Should I Reinstall
http://www.dslreports.com/faq/10063
Here is some google: http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2006-16,GGLG:en&q=compromised+computer
http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2006-16,GGLG:en&q=backdoor+trojans
You can try Google for information, it will rarely not have it. Here are a couple more information links that may help:
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx
http://www.cyberwalker.net/faqs/how-tos/reinstall-faq.html
I hope that hekps...thanks
This topic has been archived. If you need it re-opened please send me a private message (pm) and provide a link to the thread.
Applies only to the original poster, anyone else with similar problems please start a new topic.