What a mess! Please help

[noself001]

Major infestation! Spybot found Smitfraud-C.Toolbar888 and Trojan.Printspool and cannot remove the malware. Getting weird messages at boot about "rsbmsc.exe encountered a problem and needs to close" Pop-ups in browser too numerous to list. Help!!:sad:

[noself001]

OK - no bites - problems getting worse .....

Here are my HJT and rapport logs:

Logfile of HijackThis v1.99.1
Scan saved at 3:00:12 PM, on 2/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Cisco Systems\SSL VPN Client\agent.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\vmnat.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\ssoftsrv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rsbmsc.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr_.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Comcast\COMCAS~1\data\xtras\mssysmgr.exe
C:\Program Files\ATI Multimedia\main\launchpd.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
C:\Program Files\ATI Multimedia\main\ATISched.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\HJT\HJT.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=localhost:8118;gopher=localhost:8118;http=localhost:8118;https=localhost:8118;socks=localhost:9050
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {34E67D4E-B331-4532-A9B8-391001A01FC8} - C:\WINDOWS\system32\sstqq.dll
O2 - BHO: (no name) - {3BCC883A-70B2-4015-922A-0B26446758CF} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {68D5CF1D-EC5C-4bdd-A9EF-F0E517565D50} - C:\WINDOWS\system32\acgrgitl.dll
O2 - BHO: (no name) - {7F5A2699-38CD-4B98-B193-5916D6566B01} - C:\WINDOWS\system32\awtqnkh.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BEFFC5DF-542F-4702-9B1F-9F8515E595D6} - (no file)
O2 - BHO: (no name) - {E0B23EB0-92E0-4CB9-8AA4-F620B5C341F7} - (no file)
O2 - BHO: CallingID for IE - {FBF2401B-7447-4727-BE5D-C19B2075CA84} - C:\Program Files\CallingID\CallingIDIE.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: TextAloud - {F053C368-5458-45B2-9B4D-D8914BDDDBFF} - C:\PROGRA~1\TEXTAL~1\TAForIE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: CallingID - {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - C:\Program Files\CallingID\CallingIDIE.dll
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [LXCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCCtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr_.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [Microsoft (R) Windows Network Latency Controller] C:\WINDOWS\system32\mbti.exe
O4 - HKLM\..\Run: [62C1F7AA] C:\WINDOWS\system32\rsbmsc.exe
O4 - HKLM\..\Run: [8414DF6C] C:\WINDOWS\system32\rsbmsc.exe
O4 - HKLM\..\RunServices: [62C1F7AA] C:\WINDOWS\system32\rsbmsc.exe
O4 - HKLM\..\RunServices: [8414DF6C] C:\WINDOWS\system32\rsbmsc.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Comcast\COMCAS~1\data\xtras\mssysmgr.exe
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
O4 - HKCU\..\Run: [ATI Scheduler] C:\Program Files\ATI Multimedia\main\ATISched.EXE
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: RaptisoftGameLoader - http://real.gamehouse.com/real/games/raptisoft/raptisoftgameloader.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=48835
O16 - DPF: {1E2941E3-8E63-11D4-9D5A-00902742D6E0} (iNotes Class) - http://notes1.ilitchholdings.com/iNotes.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {2D360201-FFF5-11D1-8D03-00A0C959BC0A} (DHTML Edit Control Safe for Scripting) - http://notes1.ilitchholdings.com/DHTMLED.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - http://notes1.ilitchholdings.com/iNotes6.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-30.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://real.gamehouse.com/games/luxoramun/mjolauncher.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - https://172.16.0.78:8443/java_plugin/jre-1_5_0_01-windows-i586-p-iftw.exe
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {F0E2D69A-DC2F-4E9B-A993-684FB1C21DBC} - http://dictionary.reference.com/tools/toolbar/lexico.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O20 - Winlogon Notify: awtqnkh - C:\WINDOWS\SYSTEM32\awtqnkh.dll
O20 - Winlogon Notify: ddcbcaa - C:\WINDOWS\SYSTEM32\ddcbcaa.dll
O20 - Winlogon Notify: mllmj - C:\WINDOWS\
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: sstqq - C:\WINDOWS\system32\sstqq.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: COM+ System Source (COMSysSRC) - Unknown owner - C:\WINDOWS\system32\vmnat.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\system32\cusrvc.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: lxcc_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxcccoms.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: Print Spooler Service (reeee7ieo4i) - Unknown owner - C:\WINDOWS\system32\rsbmsc.exe
O23 - Service: Cryptainer service (ssoftservice) - Cypherix - C:\WINDOWS\SYSTEM32\ssoftsrv.exe
O23 - Service: Cisco Systems, Inc. STC Agent (STCAgent) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\SSL VPN Client\agent.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - C:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)


+++

SmitFraudFix v2.141

Scan done at 14:39:59.90, Sat 02/10/2007
Run from C:\Documents and Settings\Dad\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» hosts


»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files


»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End

Thank you for helping.

[Shaba]

Hi noself001

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? (http://www.dslreports.com/faq/10451)

When Should I Format, How Should I Reinstall (http://www.dslreports.com/faq/10063)

We can attempt to clean this machine but i can't guarantee that it will be 100% secure afterwards.

Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post

[noself001]

Hi Shaba,

Thanks for coming to the rescue!!

I thought it might be that bad since no one seemed to want to take this one on.

I just now got the chance to reply from a clean machine. The infected machine is off the Internet.

I do intend to strip out the files I need to keep and re-format the drive and re-install the OS.

Do I need to worry about infected "created" files; docs, tunes, video, etc. -vs- system files that are known infections?

Again, thanks for the help and I'll keep you posted on my progress.

[Shaba]

Hi

Well, that's a wise decision for that computer :) You had eg. rootkits and bots.

Yes, feel free to backup docs, tunes, video, etc. before formatting.

[tashi]

This topic has been closed to prevent others with similar issues posting in it.

If you need it re-opened, please send me a private message (pm) and provide a link to the thread.