Persistant computer slowdowns

[trendless]

I've been trying to several weeks to determine the cause of slowdowns on my laptop. I've run every possible scan -- spyware, virus, rootkit -- and I cannot seem to find the root of the problem. I do notice that rootkit scans will bring up quite a few entries, but as for identifying rogue items; I'm way in over my head. I've also done hardware scans which it has past, even so far as booting into a linux live distro without any of the noticeable chugging and freezing that are present in Windows XP. Any ideas?


Jeremy..


----------------


HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 9:43:08 PM, on 2/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\Program Files\UltraVNC\WinVNC.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Documents and Settings\Christine\Desktop\Sysinternals Suite\Procexp.exe
C:\WINDOWS\regedit.exe
C:\SOPHTEMP\sargui.exe
C:\Documents and Settings\Christine\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX2724
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX2724
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=CX2724
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://127.0.0.1:4664/first_usage&s=6aBbnQZ0TlfcXlYUUcS3iei-8yE
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\UltraVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: loginkey - C:\Program Files\Common Files\Microsoft Shared\Ink\loginkey.dll
O20 - Winlogon Notify: TabBtnWL - C:\WINDOWS\SYSTEM32\TabBtnWL.dll
O20 - Winlogon Notify: tpgwlnotify - C:\WINDOWS\SYSTEM32\tpgwlnot.dll
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\UltraVNC\WinVNC.exe" -service (file missing)

----------------


Spybot log:

BFast: Tracking cookie (Firefox: default) (Cookie, nothing done)


DoubleClick: Tracking cookie (Firefox: default) (Cookie, nothing done)


HitBox: Tracking cookie (Firefox: default) (Cookie, nothing done)


HitBox: Tracking cookie (Firefox: default) (Cookie, nothing done)


HitBox: Tracking cookie (Firefox: default) (Cookie, nothing done)


HitBox: Tracking cookie (Firefox: default) (Cookie, nothing done)


HitBox: Tracking cookie (Firefox: default) (Cookie, nothing done)


HitBox: Tracking cookie (Firefox: default) (Cookie, nothing done)


HitBox: Tracking cookie (Firefox: default) (Cookie, nothing done)


HitBox: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


Statcounter: Tracking cookie (Firefox: default) (Cookie, nothing done)


HitsLink: Tracking cookie (Firefox: default) (Cookie, nothing done)


WebTrends live: Tracking cookie (Firefox: default) (Cookie, nothing done)



--- Spybot - Search & Destroy version: 1.4 (build: 20050523) ---

2005-05-31 blindman.exe (1.0.0.1)
2005-05-31 SpybotSD.exe (1.4.0.3)
2005-05-31 TeaTimer.exe (1.4.0.2)
2007-02-17 unins000.exe (51.41.0.0)
2005-05-31 Update.exe (1.4.0.0)
2007-01-15 advcheck.dll (1.2.1.0)
2005-05-31 aports.dll (2.1.0.0)
2005-05-31 borlndmm.dll (7.0.4.453)
2005-05-31 delphimm.dll (7.0.4.453)
2005-05-31 SDHelper.dll (1.4.0.0)
2007-01-02 Tools.dll (2.0.1.0)
2005-05-31 UnzDll.dll (1.73.1.1)
2005-05-31 ZipDll.dll (1.73.2.0)
2007-02-14 Includes\Cookies.sbi (*)
2006-12-08 Includes\Dialer.sbi (*)
2007-02-14 Includes\DialerC.sbi (*)
2007-02-07 Includes\Hijackers.sbi (*)
2007-02-14 Includes\HijackersC.sbi (*)
2006-10-27 Includes\Keyloggers.sbi (*)
2007-02-14 Includes\KeyloggersC.sbi (*)
2007-02-14 Includes\Malware.sbi (*)
2007-02-14 Includes\MalwareC.sbi (*)
2007-01-19 Includes\PUPS.sbi (*)
2007-02-14 Includes\PUPSC.sbi (*)
2007-02-14 Includes\Revision.sbi (*)
2006-12-08 Includes\Security.sbi (*)
2007-02-14 Includes\SecurityC.sbi (*)
2007-02-02 Includes\Spybots.sbi (*)
2007-02-14 Includes\SpybotsC.sbi (*)
2005-02-17 Includes\Tracks.uti
2007-02-14 Includes\Trojans.sbi (*)
2007-02-14 Includes\TrojansC.sbi (*)


----------------

Bitdefender log:

BitDefender Online Scanner - Real Time Virus Report
Generated at: Sun, Feb 18, 2007 - 13:32:28
________________________________________
Scan Info
Scanned Files 615586
Infected Files 0


Virus Detected
No virus found.


----------------

[trendless]

These are the Gmer logs as well... sorry I had to zip the one; way too big to fit on here.


Jeremy..

1267

1268

[trendless]

My apologies about the really horrible grammar in the first post. Guess I was preoccupied.

:oops:


Jeremy..

[tashi]

Hello and sorry for the wait.

If you have not resolved the problem, we have this sticky topic:

If you have waited four days for advice post here. (http://forums.spybot.info/showthread.php?p=4836#post4836)

[Mr_JAk3]

Hi trendless and welcome to the forums :)

Sorry for the log delay.

Please post a fresh HijackThis log if you still need help :bigthumb:

[trendless]

see attached log


tl..

[Mr_JAk3]

Hi again :)

The logs look clean, one leftover.

Run HijackThis, click Do a system scan only, and check the box next to each of these entries if still present. Close all other windows and press Fix checked. If something isn't there, please continue with the next entry in the list.

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)


Slowness isn't always malware related. You could go through the following list -> Link (http://www.castlecops.com/postitle175256-0-0-.html)
(The link should work soon)

Let me know if it helped :bigthumb:

[trendless]

Ok, but I coulda told you it wasn't anything that HijackThis was reporting that is the problem. Virus scans are clean too. However, rootkit detection programs like Gmer and Rootkit Revealer usually bring up all sorts of entries (as I mentioned in my first post). D'you know about that or know someone who does that could shed some light on it? Obviously there is something not quite right with the computer; I've done all the hardware tests etc and they don't turn up anything. What else could it be?


tl..

[Mr_JAk3]

Hi :)

The GMER log is clean, not all the entries that come up in scans are bad. You could post that RootkitRevealer log to here if you want.

We could also run an additional scan but I don't expect to find anything...


Make a new folder in the C:\drive called silentrunners
Download 'silent runners" from here: (direct download)
http://www.silentrunners.org/Silent%20Runners.vbs
Save it to your silentrunners folder.

Click start> run> type cmd and hit enter
Type the following exactly and hit enter after each line.
cd c:\silentrunners and hit enter
"silent runners.vbs" -all and hit enter

Wait until it pops up saying its completed, then post the resulting logfile here
It will be very large. You may need several posts to include everything

[trendless]

Thanks for your patience helping me.

Here's the log from silent runners.

[Mr_JAk3]

Nothing bad there.

Did you check this list (http://www.castlecops.com/postitle175256-0-0-.html)?

:bigthumb:

[tashi]

This topic has been archived.

If you need it re-opened please send me a private message (pm) and provide a link to the thread. Applies only to the original poster, anyone else with similar problems please start a new topic.