socket error 10061

[maligman]

hi, i was wondering if someone could help.

I receive the above error when trying to retrieve updates. Anyone know how to resolve this?

many thanks

[tashi]

Hello.
Do you have a firewall installed and if so have you authorized SpybotSD.exe to access the internet?

If you sitting behind a proxy server:
Go into Spybot > Mode > Advanced mode > Settings > Settings. About 2/3 of the way down the option tree there is a category "Web update". Check the last item in the list "Use proxy to connect to update server". A pop-up will come up where you can enter the information required.

If you have a firewall:
Reauthorize SpybotSD.exe to access the internet within your firewall. If you have a firewall and are not sure if that is the cause of the problem, you could (for a short period) disable the firewall and see if the updates work properly.
Cheers.

[maligman]

many thanks that worked

[tashi]

Great.:bigthumb:

I hope you enjoy a nice holiday season. :)

[alohabrah]

i tried the settings thing and turning off my firewall and it still won't work. I've restarted the computer which is also brand new. And also i'm on the internet but i can't connect to servers or networks like the itunes music store, or some video games. I don't know if its the same problem thats preventing me from doing all these things. But what should i do?

[spybotsandra]

Hello,

If Spybot-S&D is not blocked it is also possible that our server is temporarily not available. Please try again a few hours later.

If this does not help please download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link:
http://www.spybotupdates.com/updates/files/spybotsd_includes.exe
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot