View Full Version : Help Please
Humor101
2007-02-21, 00:45
I have Spybot: S&D 1.4 installed, but when I try to check for updates I get this:
Error retrieving update info file!
Socket Error # 10061
Connection refused.
And when I try to heck for Problems it says I need to install the detection updates by using the integrated update or the manual updater.
Someone help me get Spybot working please.
md usa spybot fan
2007-02-21, 06:00
Primary causes of Socket Errors are firewalls and proxy servers.
Do you have a firewall? If you have a firewall:
You must authorize SpybotSD.exe to access the internet through your firewall. If you have a firewall and are not sure if that is the cause of the problem, you could (for a short period) disable the firewall and see if the updates work properly.
Are you sitting behind a proxy server? If you are sitting behind a proxy server:
Go into Spybot > Mode > Advanced mode > Settings > Settings. About 2/3 of the way down the option tree there is a category "Web update". Check the last item in the list "Use proxy to connect to update server". A pop-up will come up were you can enter the information required.
If you are sitting behind a proxy server and need to know what the settings should be, there are hints in the following article on how to find them:
FAQ - Frequently Asked Questions
The integrated update is not working. Are there any solutions for this?
http://www.safer-networking.org/en/faq/10.html
securitie
2007-02-22, 04:46
i have the same problem
socket error 10061
I don't have a firewall, and there isn't a proxy
do you have any other suggestions for getting past this socket error?
Thanks for any help you have.
matt