"Windows Explorer has stopped working" error

[spikenla]

I keep getting an error that says "Windows Explorer has stopped working" and then it restarts windows explorer. Here is my hjt report

Logfile of HijackThis v1.99.1
Scan saved at 1:11:59 AM, on 3/22/2007
Platform: Unknown Windows (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\sttray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\SpyLocked\SpyLocked.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\WerCon.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\Explorer.exe
C:\Users\Foster\AppData\Local\Temp\Rar$EX02.423\HijackThis.exe
C:\Windows\system32\WerFault.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5061101
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {A6ACAE64-F798-4930-AD86-BD3FB32038DB} - C:\Program Files\Video Access ActiveX Object\isadd.dll (file missing)
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: Protection Bar - {84938242-5C5B-4A55-B6B9-A1507543B418} - C:\Program Files\Video Access ActiveX Object\iesplugin.dll (file missing)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SpyLocked] C:\Program Files\SpyLocked\SpyLocked.exe /h
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - Startup: CCC.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = ?
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [INTERNATIONAL] International*
O13 - Gopher Prefix:
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167094530781
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: WgaLogon - C:\Windows\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\Windows\system32\wpdshserviceobj.dll
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\Program Files\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\Program Files\Grisoft\AVG7\avgupsvc.exe
O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: MSSQL$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe" -sMICROSOFTSMLBIZ (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: SQLAgent$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlagent.EXE" -i MICROSOFTSMLBIZ (file missing)
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

[shelf life]

hi spikenla,

are you running vista OS? look in add/remove programs panel and uninstall if present: (although it probably wont work)
SpyLocked

you have smitfraud, iam pretty sure the special app to remove this wont work on vista.
if you are running vista please download the vista beta version from trend micro.
download to desktop, double click to launch, click scan, then save log. post new log in reply.

http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php

shelf life

[spikenla]

I am running Vista. I cannot unstall spylocked, because Windows Explorer keeps restarting. I don't have enough time between restarts to get to it. I can't install PC-cillin because it wants me unistall AVG. The unistall runs but doesn't remove it.

-thanks for helping me

[shelf life]

hi spikenla,

the best/quickest tool for removing smitfraud only runs under w2000 and XP. i dont know of any commercial app that will remove smitfraud.


I can't install PC-cillin because it wants me unistall AVG
only need one antivirus on a computer thats why PC-cillin wont install, theres nothing wrong with AVG antivirus though.

superantispyware does run on vista, lets see what it can dig up. there is also away to save alog file after it scans your computer, iam in linux now and cant check, if you can figure it out please post the saved report form the scan in next reply.

superantispyware:
http://www.superantispyware.com/

shelf life

[spikenla]

I AVG won't work and I can't uninstall it. After running the scan and quarantine, windows explorer is no longer restarting.


SUPERAntiSpyware Scan Log
Generated 03/22/2007 at 10:41 PM

Application Version : 3.6.1000

Core Rules Database Version : 3205
Trace Rules Database Version: 1215

Scan type : Complete Scan
Total Scan Time : 00:46:09

Memory items scanned : 664
Memory threats detected : 0
Registry items scanned : 8429
Registry threats detected : 23
File items scanned : 75000
File threats detected : 34

Trojan.Media-Codec
HKLM\Software\Classes\CLSID\{A6ACAE64-F798-4930-AD86-BD3FB32038DB}
HKCR\CLSID\{A6ACAE64-F798-4930-AD86-BD3FB32038DB}
HKCR\CLSID\{A6ACAE64-F798-4930-AD86-BD3FB32038DB}\InprocServer32
HKCR\CLSID\{A6ACAE64-F798-4930-AD86-BD3FB32038DB}\InprocServer32#ThreadingModel
C:\PROGRAM FILES\VIDEO ACCESS ACTIVEX OBJECT\ISADD.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A6ACAE64-F798-4930-AD86-BD3FB32038DB}
HKCR\CLSID\{A6ACAE64-F798-4930-AD86-BD3FB32038DB}
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Public Messenger ver 2.03
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Public Messenger ver 2.03#DisplayName
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Public Messenger ver 2.03#UninstallString

Adware.Tracking Cookie
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\foster@xiti[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\foster@adsrevenue[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\foster@clicksor[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\foster@mscracks[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\foster@2o7[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\foster@ads.monster[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@2o7[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@4.adbrite[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@adinterax[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@adopt.specificclick[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@ads.adbrite[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@ads.mediamayhemcorp[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@ads.monster[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@adsrevenue[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@aff.primaryads[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@anad.tacoda[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@belnk[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@clicksor[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@clicksor[3].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@ctxtad.tribalfusion[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@dowjones.122.2o7[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@kingdomxxx[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@mscracks[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@partner2profit[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@precisionclick[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@tacoda[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@www.burstbeacon[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@www.burstnet[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@www.googleadservices[2].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@www.webhostingcounter[1].txt
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Cookies\Low\foster@xiti[1].txt

Malware.SpyLocked
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}#cwunqqJXy
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}#gPPqujd
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}#ndpretVTb
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}#MennDvfzoljvz
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}#ixxgwtywkqKGr
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}#tXzkAasCh
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}#fdBhgr
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}#mKff
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}\InprocServer32
HKCR\CLSID\{D06E2EAE-1922-4A0B-6A7C-8D9E3DE0E708}\InprocServer32#ThreadingModel
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Windows Safety Alert
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Windows Safety Alert#DisplayName
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Windows Safety Alert#UninstallString
C:\Users\Foster\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\SpyLocked 3.1.lnk
C:\WINDOWS\SYSTEM32\ONWTJ.DLL


Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 11:04:08 PM, on 3/22/2007
Platform: Windows Vista (WinNT 6.00.1904)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\sttray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\Macromed\Flash\FlashUtil9b.exe
C:\Users\Foster\Desktop\HiJackThis_v2.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5061101
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: CCC.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: pccmsi.lnk = C:\Users\Foster\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S3FBVYUC\TIS2007_153GM_1128\setup.exe
O4 - Global Startup: QuickSet.lnk = ?
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O13 - Gopher Prefix:
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167094530781
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O22 - SharedTaskScheduler: chitosan - {ceca6f2b-247b-4ece-9b7a-d0135c8036fc} - C:\Windows\system32\onwtj.dll (file missing)
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\Program Files\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\Program Files\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: MSSQL$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: SQLAgent$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlagent.EXE (file missing)
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6997 bytes

[shelf life]

hi spikenla,

lets try this:we will do it all in SAFE MODE, so i would copy/paste the rest of this into notepad and save it somewhere so you can find and read it in safe mode.

to reach safe mode you would tap the f8 key during a computer restart, chose the first option from the list: safe mode.

ok once at the safe mode desk top do this: all this could be slightly different in vista but i would think the options for doing it all should be there:

Clean out your Temporary Internet files. Proceed like this:

* Quit Internet Explorer and quit any instances of Windows Explorer.
* Click Start, click Control Panel, and then double-click Internet Options.
* On the General tab, click Delete Files under Temporary Internet Files.
* In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
* On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
* Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
* Click OK.

Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

also do this:

might have to get all files to show first, like this in vista:
Windows Vista

* Click Start.
* Open Computer.
* Press the ALT key.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.

using explorer(right click on start>explore) drill down to these >>> you want to delete whats >inside< the folder, not the folder itself<<

C:\Windows\Temp\

C:\Documents and Settings\-Your Profile-\Local Settings\Temporary Internet Files\ (will dump all your cached internet content including cookies)

C:\Documents and Settings\-Your Profile-\Local Settings\Temp\

C:\Documents and Settings\-Any other users Profile-\Local Settings\Temporary Internet Files\

C:\Documents and Settings\-Any other users Profile-\Local Settings\Temp\

still in safe mode, run super antispyware once more.
-------------------------------------
reboot computer normally. what do you mean by AVG wont work, it wont update or scan?

shelf life

[spikenla]

I could not find the "Delete all offline content" checkbox. When I tried going to Documents and Settings it said it was restricted. I ran SUPERspyware in safe mode, and it did not find anything. AVG will not run. I've tried reinstalling it, and it still won't work. It will not let me uninstall it either.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 7:09:03 PM, on 3/23/2007
Platform: Windows Vista (WinNT 6.00.1904)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\sttray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Foster\Desktop\HiJackThis_v2.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5061101
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: CCC.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: pccmsi.lnk = C:\Users\Foster\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S3FBVYUC\TIS2007_153GM_1128\setup.exe
O4 - Global Startup: QuickSet.lnk = ?
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O13 - Gopher Prefix:
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167094530781
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O22 - SharedTaskScheduler: chitosan - {ceca6f2b-247b-4ece-9b7a-d0135c8036fc} - C:\Windows\system32\onwtj.dll (file missing)
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\Program Files\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\Program Files\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: MSSQL$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: SQLAgent$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlagent.EXE (file missing)
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6979 bytes

[shelf life]

hi spikenla,

iam not very familiar with vista and the new restricitons for different accounts. are you logged on as a admin. on your computer? that might be why you cant remove avg. of course i would think you would be able to run it though.

[spikenla]

I am logged in as an admin. I checked that when I got the restriction. AVG hasn't worked since I upgraded to Vista, although its supposed too. I have tried everything I can find to remove it, but nothing has worked yet.

[shelf life]

hi spikenla,

lets try a online scanner to see if it can dig up anything--pick one of these to run:

BitDefender Free Online Virus Scan
http://www.bitdefender.com/scan/licence.php
check AutoClean under Scan Options.
---------------------------------------------------
Panda ActiveScan

http://www.pandasoftware.com/products/activescan.htm

* Once you are on the Panda site click the Scan your PC button
* A new window will open...click the Check Now button
* Enter your Country
* Enter your State/Province
* Enter your e-mail address and click send (use a fake e-mail)
* Select either Home User or Company
* Click the big Scan Now button
* If it wants to install an ActiveX component allow it
* It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
* When download is complete, click on My Computer to start the scan
* When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report

----------------------------------
Kaspersky virus scanner
http://www.kaspersky.com/virusscanner

click on online scanner, accept EULA, after it loads database (may take awhile) click next
click Scan settings button
select extended
Under Scan options check both Scan Archives and Scan Mail Bases, then ok
click on My computer link and scan will begin
after scan is done there is a option to Save report as a .txt file. Click that button. Copy and paste the report into your reply

Housecall at TrendMicro
http://housecall.trendmicro.com/housecall/start_corp.asp
check Auto Clean.

[spikenla]

None of those scans work on Vista.

[shelf life]

hi spikenla,

you said you where trying to install PC-cillin, but it wouldnt install because it detected AVG. you sure PC-cillin is compatable with vista?

we could try to disable the AVG service, then attempt to install PC-cillin, it might work, it might not. up to you. let me and we can try it

shelf life

[spikenla]

PC-cillin is Vista compatible. I want to completely remove AVG, any suggestions would be appreciated.

[shelf life]

hi spikenla,

before we disable any services, lets try this:

download the latest avg free version to your computer from here:

http://free.grisoft.com/doc/5390/lng/us/tpl/v5#avg-anti-virus-free


launch the file, during the install process when you get to the

"select setup type"

select the>> uninstall product option, then next to continue thru the wizard.
hopefully that will remove it.

shelf life

[spikenla]

I've already tried that and it didn't work. I downloaded yourUninstaller! 2006, and it was able to remove it. I downloaded pc-cillin, the vista edition, and tried to install it. When I clicked Next after selecting where to install it, an Access Denied error popped up. I've tried redownloading it and reinstalling it, but I keep getting the same error. I've even tried changing the folder that it would install in, but get the same error.

[shelf life]

hi spikenla,

ok i misunderstood. so AVG is off your computer now? pretty sure the access denied error is due to vista restrictions. even though your logged in as admin, some things (like installing a file) run under the general user accounts, unless you as the admin change them. right click on the pc-cillin file you downloaded and see if under properties there are any tabs. sorry but i have very limited exp. with vista. i will try to find out some more info.

shelf life

[spikenla]

Yes, AVG is off of my computer now. I have successfully installed pc-cillin. I had to right click on the setup file, and click run as administrator. I checked out what you had told me to do in properties. You have to goto the security tab, and that is where you can change the restrictions for the program.

[spikenla]

Pc-cillin also had to uninstall spybot.

[shelf life]

hi spikenla,

ok. good thanks for the info.

Pc-cillin also had to uninstall spybot

it asked you to uninstall it or removed it automatically?

remember those online scanners that didnt work. did you get a popup about allowing/installing the activeX component, which is needed for the scan.

how about rescanning with hjt and posting a new log since its been awhile.

shelf life

[spikenla]

It asked me to remove spybot. I don't remember any activex popups, i would have probably downloaded it if it did popup. I think they were all incompatible with Vista.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 6:52:16 PM, on 3/29/2007
Platform: Windows Vista (WinNT 6.00.1904)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\sttray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Windows\System32\mobsync.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Foster\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Trend Micro PC-cillin Internet Security 2007\HiJackThis_v2.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5061101
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.3.19.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: CCC.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = ?
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O13 - Gopher Prefix:
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167094530781
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 7548 bytes

[shelf life]

hi spikenla,

thats strange, asked you to remove spybot. ive never heard of that before, did find this:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1033903&id=EN-1033903

i see you use BitComet. i have some file sharing tips on my website:
http://security-central.us/SafeHex/file_sharing.htm

that last hjt log looks ok.

hows it all looking on that end now?

shelf life

[spikenla]

No that did not happen. Before I uninstalled spybot I undid all the changes that it had made to my computer. Everything looks good, I'm not having any problems.

[shelf life]

hi spikenla,

ok good. happy safe surfing. for your reference:

Prevention-or How Can I Help Myself? (http://security-central.us/SafeHex/prevention.htm)

shelf life