smartpops

[madmike]

Trying to clean up an old PC for my sister. I have one problem that Spybot finds that I can't get rid of. It says: network essentials.smartpops, data, c:\windows\sigital signature 20020807.htm. When I try to fix it it says: some problems couldn't be fixed, the reason could be that the associated files are still in use (in memory). may spybot s&d run on your next system startup ? I let it run on next system startup and get the same thing. I have also tried safe mode without success. System seems to be running okay, I removed lots of viruses and sypware and applied all windows maintenance. I have avast, sypbot, and adaware.

Hijack this Log:

Logfile of HijackThis v1.99.1
Scan saved at 8:50:07 AM, on 3/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
C:\WINDOWS\system32\S3tray2.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\SYSTEM32\3cmlink.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\COMPAQ\CPQINET\CPQInet.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\WINDOWS\SYSTEM32\3cshtdwn.exe
C:\WINDOWS\SYSTEM32\3cmlink.exe
C:\Program Files\U.S. Robotics\ControlCenter\Reminder.exe
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Jill\My Documents\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {4883C148-5DF5-F52E-033E-3A175DFD6596} - C:\WINDOWS\system32\apimg32.dll (file missing)
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [javana.exe] C:\WINDOWS\javana.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [3c1807pd] C:\WINDOWS\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Instant Update Reminder.lnk = ?
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .asx: C:\Program Files\Compaq\Netscape Custom NA XP\PLUGINS\npdsplay.dll
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409
O16 - DPF: {00000000-0000-0000-0000-d4c4b96b0d97} -
O16 - DPF: {00000000-8c7d-4ea8-b113-9163c935d38e} -
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/2861f42e4ed706aa8c00/netzip/RdxIE601.cab
O16 - DPF: {B3872502-F9FD-4E96-93FF-0D37298F0689} (SOESysInfo Control) - http://everquest2.station.sony.com/systemscan/soesysinfo.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O20 - Winlogon Notify: draw32 - draw32.dll (file missing)
O20 - Winlogon Notify: f3dsl - lsd_f3.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Dcfssvc - Eastman Kodak Company - C:\WINDOWS\system32\drivers\dcfssvc.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Remote Procedure Call (RPC) Helper (�%AF夶À¨) - Unknown owner - C:\WINDOWS\system32\appjv32.exe (file missing)


Would appreciate some help.
Thanks,
Mike

[madmike]

Noticed I had a typo:
c:\windows\digital signature 20020807.htm

I can open it and it says:
On Tue Aug 06 23:31:14 2002 you agreed upon the following terms and conditions and installed MediaLoads Installer: http://www.downloadware.net/terms.html

I don't think I have medialoads installer anymore (at least not in add/remove programs) but I can't get rid of this and Sypbot alarms on it.

madmike

[madmike]

Found it, fixed it, close this one.

I was able to delete it with windows explorer. I had tried that before but it didn't work. At some point I must have cleaned up whatever was keeping me from deleting it. System runs clean now.

madmike