View Full Version : Spyware removal tried everything

2005-12-27, 15:43
Hi I have tried all the recommended means of getting rid of spyware which is re directing my browser and producing pop up adverts. I was advised to use spybot and hijack. I have used both in safe mode
Spybot identifies 3 threats 1 it removes and the other 2 it doesn't. The threats are:

It removes 002 but not the others - I get a message saying that it may be because some associated files are still in use in memory.

I ran hijack and the log is below. Can you help me - thanks

Logfile of HijackThis v1.97.7
Scan saved at 12:34:34, on 27/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\DOCUME~1\SPYWAR~1\LOCALS~1\Temp\Temporary Directory 1 for hjt.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.supanet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.supanet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R3 - Default URLSearchHook is missing
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTBROA~1\Help\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Contextual Tool] C:\WINDOWS\z00096.exe
O4 - HKLM\..\Run: [CompanionWizard] "C:\Program Files\Common Files\Companion Wizard\compwiz.exe" /silent
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Broadband Desktop Help.lnk = C:\Program Files\BT Broadband 2091\Help\bin\matcli.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: BT Yahoo! Services (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.btbroadbandstart.com
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CAB
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1094036870066
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1132305787765
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37883.5458101852
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78D} (DoomCln Object) - http://www.microsoft.com/security/controls/DoomCln.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

2005-12-29, 23:18
What was the name of the threat ? command service perhaps ?
Your running Hijackthis from a temp, it still hasnt been unzipped and its a very old version, none of which is a good idea.
Create a new folder, for instance C:\AntiSpyware
Download the exe from here to that new folder.
This is necessary to ensure you have backups should anything go wrong
Make and post a new log

2006-01-01, 14:29
Lonnie,thanks for your help. I have followed your advice and created a folder for HijackThis.

Whilst I waited for your response to the original query I read the advice to others with similar problems to me and I think I have fixed mine now. If nothing else I have learned a hell of a lot from you guys

2006-01-01, 20:11

So no problems now ?

It would Still be a good idea to post a current log

2006-01-07, 21:41
This topic will be archived.
If you need it re-opened please pm me or one of the forum mods.