Spybot, update error, Cannot open AVI

[tactical64]

Problem: When updating the spybot 1.4 program, an error occurs after checking the updates off and selecting a download loactaion. I click download updates and an error comes up " Cannot open AVI "

What Ive tried to fix, I have removed and reinstalled the program numerous times. I have deleted the program directory and removed and cleaned the registry with jv16 power tools. I am stumped. This has been a problem for some time.

Possible cause: I have the Vista Transformation Pack 2.0 installed on my XP Pro, This updates fonts, wallpapers, and various other visual enhancements. I dont know if this could be a problem but who knows.

CANNOT OPEN AVI, while trying to dl updates.

[md usa spybot fan]

See if the following thread helps:
Cannot Open AVI Spybot Error
http://forums.spybot.info/showthread.php?t=961
In particular this post by bitman (http://forums.spybot.info/member.php?u=74):
http://forums.spybot.info/showpost.php?p=4757&postcount=6

[tactical64]

Hello, thanks for the information. The articles fixed my problem.

I will condense this information here on this forum for others.

ORIGINAL PROBLEM:

Vista Trans Pack is loaded
Spybot 1.4 is loaded
Spybot 1.4 reports during update download
" Cannot Open AVI "
So you cannot recieve any updates

PROBLEM RESOLUTION:

Remove Vista Transformation Pack 2.0
Finish removal completely
Spybot will now update properly.

If you still want VTP 2.0 then reinstall it now
Make sure you uncheck the Vista Video Clips option during the setup

[md usa spybot fan]

Thank you for taking the time to post a resolution. I'm sure that it will be helpful to others experiencing the same problem in the future.

md usa spybot fan

[davetgood]

When I try to update spybot I get an error message "error retrieving update"
socket error #10061 connection refused.
I also am having a problem with updating norton anti virus.
any help would be greatly appreciated.

[md usa spybot fan]

davetgood:

If you are sitting behind a proxy server:
Go into Spybot > Mode > Advanced mode > Settings > Settings. About 2/3 of the way down the option tree there is a category "Web update". Check the last item in the list "Use proxy to connect to update server". A pop-up will come up were you can enter the information required.


If you are sitting behind a proxy server and need to know what the settings should be, there are hints in the following article on how to find them:
FAQ - Frequently Asked Questions
The integrated update is not working. Are there any solutions for this?
http://www.safer-networking.org/en/faq/10.html
If you have a firewall:
Authorize SpybotSD.exe to access the internet in your firewall.