how to get rid of windows genuine worm

[firewolf08]

I am trying to help my parents get rid of viruses and worms on their computer because they are seriously infected. I am having trouble trying to get rid of a Windows Genuine Worm. It crept up on my computer about a week ago and I can't seem to get rid of it for them. They cannot access the internet and I believe it may be because of that specific worm. Their internet service provider says that they have an "error on their network card." What does that mean? Do they or should they get a new network card? Has anyone else experienced this virus at all? Does anyone know how to get rid of it?

Any help would be appreciated.

Thanks,
Matt

[shelf life]

hi firewolf08,

need a starting point like a hjt log:
also without a internet connection it will be difficult to download any needed software to use.
if they have updated antivirus or antimalware apps on the computer you might try running them in safe mode. to reach safe mode you would tap the f8 key during a computer restart, chose the first option safe mode. you could transfer software via a usb flash drive or floppy or cd.

* http://www.downloads.subratam.org/hijackthis.zip
* If you are unfamiliar with zip programs get HijackThis.exe here:
* http://www.merijn.org/files/HijackThis.exe

* First put hijackthis into a permanent folder.
* Do this first - go to C: and create a new permanent folder.
Example C:\AntiSpyWare or C:\hijackthis
* This is necessary to ensure you have backups should anything go wrong.
* Then put (or download - choose "save" not "run") the hijackthis.exe file in this folder.
If you downloaded a zipped HJT file unzip it to the permanent folder so you have C:\hijackthis\hijackthis.exe.
* Example of the wrong way:
C:\DOCUME~1\Name\LOCALS~1\Temp\Temporary Directory for hijackthis.zip\HijackThis.exe
* Running hjt from the wrong folder may delay assistance as your helper will have to ask for a new log.

If in doubt use this link to get HijackThis.
Save it to your desktop and then double-click to run it.
It will install the program in c:\program files\HijackThis.

* Double click HijackThis.exe.
* Hit None Of The Above, just start the program.
* Hit Scan.
* When the scan is finished, the "Scan" button will change into a "Save Log" button.
* Click that, save the log somewhere, and copy/paste into your own new topic
a) The HJT log

shelf life

[tashi]

This topic has been archived due to lack of a response to your helper.

If you need it re-opened please send me a private message (pm) and provide a link to the thread.

Applies only to the original poster, anyone else with similar problems please start a new topic.

Previous topic: http://forums.spybot.info/showthread.php?t=3081