problems wit svchost...

[foxykitty02134]

hello... i am having problems, my husband downloaded a virus program from lime wire and after he did svchost is appearing in the startup menu, i have tried to delete it bu it says i cant cuz its in use. so i tried to go to task manager and now my task manager doesnt pop up anymore... i dont know what to do because i'm new at computers. i got ot delete the program that cause the problem that he downloaded, but the problems are still happening. Help me please. here is my report from hijackthis-v1.99.1:

Logfile of HijackThis v1.99.1
Scan saved at 1:51:26 PM, on 4/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jucheck.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\svchost.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin\nda.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\On Hand Software\AKProg\AKProg.exe
C:\Program Files\SpywareRemover\SpywareRemover.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] c:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] c:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [_SetRes] c:\hp\bin\cloaker c:\hp\bin\res.bat
O4 - HKLM\..\Run: [IcoSet] c:\hp\bin\cloaker.exe c:\hp\bin\IcoSet\adjust.bat seticon
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [secondintel] c:\hp\bin\cloaker.exe c:\hp\bin\intel_tweak\intel_tweak2.cmd
O4 - HKLM\..\RunOnce: [regcmdcons] c:\windows\regedit.exe /s c:\hp\bin\cmdcons2.reg
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\sslaunch.exe
O4 - Global Startup: svchost.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[foxykitty02134]

i did this scan, it was reffer to me by a friend... from kaspersky.com... heres the results:

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Sunday, April 22, 2007 3:25:53 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 22/04/2007
Kaspersky Anti-Virus database records: 282976
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: standard
Scan Archives: true
Scan Mail Bases: true

Scan Target - Critical Areas:
C:\WINDOWS
C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\

Scan Statistics:
Total number of scanned objects: 20420
Number of viruses found: 1
Number of infected objects: 4 / 0
Number of suspicious objects: 0
Duration of the scan process: 00:24:09

Infected Object Name / Virus Name / Last Action
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\regedit.exe Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{7E53B5D0-D61F-43AF-91D4-75AEA3045C5D}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\{7148F0A6-6813-11D6-A77B-00B0D0142030}\Java 2 Runtime Environment, SE v1.4.2_03.msi/Data1.cab/core1.zip/bin/hpi.dll Infected: Trojan-Downloader.Win32.Agent.bng skipped
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\{7148F0A6-6813-11D6-A77B-00B0D0142030}\Java 2 Runtime Environment, SE v1.4.2_03.msi/Data1.cab/core1.zip Infected: Trojan-Downloader.Win32.Agent.bng skipped
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\{7148F0A6-6813-11D6-A77B-00B0D0142030}\Java 2 Runtime Environment, SE v1.4.2_03.msi/Data1.cab Infected: Trojan-Downloader.Win32.Agent.bng skipped
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\{7148F0A6-6813-11D6-A77B-00B0D0142030}\Java 2 Runtime Environment, SE v1.4.2_03.msi Embedded: infected - 3 skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\ipconfig.exe Object is locked skipped
C:\WINDOWS\system32\netstat.exe Object is locked skipped
C:\WINDOWS\system32\ping.exe Object is locked skipped
C:\WINDOWS\system32\regedt32.exe Object is locked skipped
C:\WINDOWS\system32\taskkill.exe Object is locked skipped
C:\WINDOWS\system32\taskmgr.exe Object is locked skipped
C:\WINDOWS\system32\tracert.exe Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\~DFA17C.tmp Object is locked skipped
C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\~DFA88C.tmp Object is locked skipped

Scan process completed.

[pskelley]

Welcome to the forum, I would like to help but I am not sure yet the extent of your infection. First I want you to read this information:
http://forums.spybot.info/showpost.php?p=12880&postcount=2
C:\Program Files\Java\j2re1.4.2_03\ <<< very outdated, if you are not infected by Vundo at this point, you do not want to be. It also appears your autoupdating software for Java is not function:
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jucheck.exe
What I would like you to do is turn of the autoupdates, then download the newest version, then uninstall all old versions in Add Remove Programs.

You are running HJT.exe from a .zip file in a Temporary Directory. This is unsafe as we will have no backups. That is why you received this message when you used HJT: http://russelltexas.com/malware/images/unsafefolder.gif
Please use the information in the following link to place HJT in a permanent, safe folder, I prefer C:\HJT\HijackThis.exe. If you need additional instructions use these: http://russelltexas.com/malware/createhjtfolder.htm

Thanks to andymanchesta and anyone else who helped with the fix.

Download SDFix and save it to your Desktop.
http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, the Advanced Options Menu should appear;
Select the first option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.
Open the extracted SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back on the forum with a new HijackThis log Use Add Reply, stay in this topic.

We will see where were are at that point, keep the computer offline as much as possible and the hubby away from the machine.

Thanks

For your information:
http://www3.ca.com/securityadvisor/pest/Pest.aspx?id=453088059 and see this:
http://www.spywareinfo.com/articles/p2p/
http://pcpitstop.com/spycheck/p2p.asp
http://pcpitstop.com/spycheck/badtorrent.asp

[foxykitty02134]

here is my new report... now what should i do.




Logfile of HijackThis v1.99.1
Scan saved at 11:54:43 AM, on 4/23/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\InterMute\SpySubtract\sslaunch.exe
C:\hjt\HijackThis.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\iPod\bin\iPodService.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [_SetRes] c:\hp\bin\cloaker c:\hp\bin\res.bat
O4 - HKLM\..\Run: [IcoSet] c:\hp\bin\cloaker.exe c:\hp\bin\IcoSet\adjust.bat seticon
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [SpywareRemover] C:\Documents and Settings\Compaq_Owner\Application Data\SpywareRemover\SpywareRemover.exe -boot
O4 - HKLM\..\Run: [regcmdcons] c:\hp\bin\cloaker.exe c:\hp\bin\cmdcons.cmd
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\sslaunch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1177274089359
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1177274524062
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[pskelley]

Continue with the rest of the instructions I posted to run SDfix. I will need to see another HJT log after SDFix is run to see what it removed.

Thanks

[foxykitty02134]

i already followed those instructions and did the sdfix that was the report from after it.

[pskelley]

Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back on the forum with a new HijackThis log Use Add Reply, stay in this topic.

I would appreciate it if you would post the report from SDFix, I need to see that information.

Thanks

[foxykitty02134]

heres the sdfix report:
SDFix: Version 1.79

Run by Administrator - Mon 04/23/2007 - 11:39:32.93

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix

Safe Mode:
Checking Services:






Restoring Windows Registry Values
Restoring Windows Default Hosts File


Rebooting...

Normal Mode:
Checking Files:

Below files will be copied to Backups folder then removed:

C:\WINDOWS\SYSTEM32\TASKKILL.EXE - Deleted
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\svchost.exe - Deleted



Removing Temp Files

ADS Check:

Checking if ADS is attached to system32 Folder
C:\WINDOWS\system32
No streams found.

Checking if ADS is attached to svchost.exe
C:\WINDOWS\system32\svchost.exe
No streams found.



Final Check:

Remaining Services:
------------------



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\Compaq Connections\\6750491\\Program\\Compaq Connections.exe"="C:\\Program Files\\Compaq Connections\\6750491\\Program\\Compaq Connections.exe:*:Enabled:BackWeb for Presario"
"C:\\Program Files\\EarthLink TotalAccess\\TaskPanl.exe"="C:\\Program Files\\EarthLink TotalAccess\\TaskPanl.exe:*:Enabled:Earthlink"


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%ProgramFiles%\\iTunes\\iTunes.exe"="%ProgramFiles%\\iTunes\\iTunes.exe:*:enabled:iTunes"


Remaining Files:
---------------

Backups Folder: - C:\SDFix\backups\backups.zip

Checking For Files with Hidden Attributes:

C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp

Finished

[pskelley]

1) In the beginning of my post #3 I asked you to update your Java program and gave you valid reasons for doing so:
First I want you to read this information:
http://forums.spybot.info/showpost.php?p=12880&postcount=2
C:\Program Files\Java\j2re1.4.2_03\<<< it is still not updated. Before you do anything else, download the newest version of Java and then uninstall all old versions in add remove programs.

2) Tell me what these are:
O4 - HKLM\..\Run: [_SetRes] c:\hp\bin\cloaker c:\hp\bin\res.bat
O4 - HKLM\..\Run: [IcoSet] c:\hp\bin\cloaker.exe c:\hp\bin\IcoSet\adjust.bat setic
O4 - HKLM\..\Run: [regcmdcons] c:\hp\bin\cloaker.exe c:\hp\bin\cmdcons.cmd
They appear to have something to do with HewlettPackerd? If you don't know if they are valid, use these free online scans to scan the files and post the results for me.
http://virusscan.jotti.org/
http://www.kaspersky.com/scanforvirus
http://www.virustotal.com/flash/index_en.html

3) I need to know exactly what your problems are, what are your symptoms? Are you receiving any error messages from Windows? If you are, post those errors messages "word for word".

4) C:\hjt\HijackThis.exe <<< return to here and point your mouse that the .exe, and choose rename. Call it foxykitty02134.exe or whatever you wish. This will show me if we have a Vundo infection after a reboot.

Complete all instructions,then post the information I requested along with a new HJT log after a reboot.

Thanks

[foxykitty02134]

ok. i updated the java.

these files have somthing to do i think wit an old printer that was installed on the computer before it was given to us we dont have the printer anymore but i dont know how to get rid of the files:

O4 - HKLM\..\Run: [_SetRes] c:\hp\bin\cloaker c:\hp\bin\res.bat
O4 - HKLM\..\Run: [IcoSet] c:\hp\bin\cloaker.exe c:\hp\bin\IcoSet\adjust.bat setic
O4 - HKLM\..\Run: [regcmdcons] c:\hp\bin\cloaker.exe c:\hp\bin\cmdcons.cmd

my symptoms are the computers tower sounds kinda like its fan is speeding up real loud out of no where and it does it when i try and go online. it will do that and then nothing i click on will work not even the taskmanager, then when the sound go away all the stuff will open, everything i clicked opens except for the internet exploer.... to get the internet going i gotta turn off the cable modem then click on the internet explorer then turn the modem back on after the window pops up. it does it over and over again... and it does that on and off while the computer is on.


So here is the new hijackthis report after i did what u said and rebooted.


Logfile of HijackThis v1.99.1
Scan saved at 12:52:28 AM, on 4/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\system32\ps2.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\hjt\foxykitty02134.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=desktop
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [_SetRes] c:\hp\bin\cloaker c:\hp\bin\res.bat
O4 - HKLM\..\Run: [IcoSet] c:\hp\bin\cloaker.exe c:\hp\bin\IcoSet\adjust.bat seticon
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [SpywareRemover] C:\Documents and Settings\Compaq_Owner\Application Data\SpywareRemover\SpywareRemover.exe -boot
O4 - HKLM\..\Run: [regcmdcons] c:\hp\bin\cloaker.exe c:\hp\bin\cmdcons.cmd
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\sslaunch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1177274089359
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1177274524062
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[pskelley]

Thanks for the feedback, I see no Vundo infection, you may rename HJT.exe if you wish. We will remove the old HP printer items and clean a little.

I have to advise you these issues with the fan are not going to be malware. Can you tell me how old this computer is? When was the last time you opened the case and blew the dust out of the fans, etc? Are you running regular maintenance programs, defrag, etc? I also see you are still running Internet Explorer 6.0, wondering why you have not updated to the newest version which will afford you some additional protection?

to get the internet going i gotta turn off the cable modem then click on the internet explorer then turn the modem back on after the window pops up. it does it over and over again... I am considering this issue, may be a setting your ISP will have to help you wish, Let's see if that improves as we go along. Understand, I am about cleaning malware and we are moving into maintenance areas where I will do what I can to help.

First, what do you use as your home page? I see a lot of R1/R0 lines in your log that are HP redirects to aol. If aol is your homepage, let's remove all of those redirects that are not making your browser run better and if you want aol to be the home page set it as such.
http://compaq-desktop.aol.com/ If you are not sure how to do this, let me know and I will give you instructions.

SpywareRemover <<< rouge products list, see link.
http://www.spywarewarrior.com/rogue_anti-spyware.htm

C:\Program Files\InterMute\SpySubtract\ <<< do you own SpySubract? It may block changes we must make, turn it off until you finish.

Please download ATF Cleaner by Atribune
http://www.atribune.org/content/view/25/2/
Save it to your Desktop. We will use this later.

Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [_SetRes] c:\hp\bin\cloaker c:\hp\bin\res.bat
O4 - HKLM\..\Run: [IcoSet] c:\hp\bin\cloaker.exe c:\hp\bin\IcoSet\adjust.bat seticon G
O4 - HKLM\..\Run: [SpywareRemover] C:\Documents and Settings\Compaq_Owner\Application Data\SpywareRemover\SpywareRemover.exe -boot
O4 - HKLM\..\Run: [regcmdcons] c:\hp\bin\cloaker.exe c:\hp\bin\cmdcons.cmd

Close all programs but HJT and all browser windows, then click on "Fix Checked"

RIGHT Click on Start then click on Explore. Locate and delete these items:

c:\hp\ <<< delete that folder

C:\Documents and Settings\Compaq_Owner\Application Data\SpywareRemover\ <<< delete that folder

Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.

Click Start > Control Panel > Security Center and post for me what you see there.

Restart the computer and post the information I requested, the uninstall list and a new HJT log.

Once that is posted, then I believe it would be very good for you to run a diagnostic on your computer. You can do that free here:
http://www.pcpitstop.com/ here is a tutorial if it helps: http://www.pcpitstop.com/techexpress/howto1.asp
When the test has been run you will have an option to share the information, post a link to that information here in this topic for me to view. I may be able to advise you better once I see that information.

Thanks

[foxykitty02134]

so i did all that stuff... and here is the stuff u wanted back...

the secutiry center shows firewall is on, automatic updates are on, and virus protection is not found.

here is the uninstall list:

Adobe Acrobat - Reader 6.0.2 Update
Adobe Flash Player ActiveX
Adobe Reader 6.0.1
Agere Systems PCI Soft Modem
Compaq Organize
Help and Support Additions
HijackThis 1.99.1
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows XP (KB926239)
Intel(R) Extreme Graphics Driver
InterVideo WinDVD Player
iTunes
Java(TM) SE Runtime Environment 6 Update 1
Kaspersky Online Scanner
LiveUpdate 2.5 (Symantec Corporation)
Microsoft .NET Framework 1.1
Microsoft Baseline Security Analyzer 2.0.1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office Standard Edition 2003
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Works
MSXML 4.0 SP2 (KB927978)
Norton Security Center
PC-Doctor for Windows
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3
QuickTime
RealPlayer
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Sonic Express Labeler
Sonic RecordNow!
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB931836)
URGE
Windows Installer 3.1 (KB893803)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB883667
Windows XP Hotfix - KB884020
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888239
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Yahoo! Messenger

and here is the hijackthis report now:

Logfile of HijackThis v1.99.1
Scan saved at 1:14:44 PM, on 4/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe
C:\Program Files\On Hand Software\AKProg\AKProg.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ps2.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hjt\foxykitty02134.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myspace.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1177274089359
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1177274524062
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[foxykitty02134]

i dont know if u got my reply?

[pskelley]

Thanks for the prompt:bigthumb: I did not get notified when you posted the first time and I apologize for the forum software. You may also click my name above my avatar and send me a PM in an case like that.

First the Security Center, all three items should always be green, if your Virus Protection is showing off, then you must find out why. Start by opening the Security Center and click the drop down menu to the right of the word ON to see what information it provides. It is possible that malware has changed something and you might have to reinstall the software. I would discuss this with Sysmantec:
http://www.symantec.com/enterprise/support/index.jsp if you can't get it working. Start by opening the program, making sure it is updated, activated and running. Run a complete system scan to make sure all is working as it should be. Does the icon in the system tran indicate that it is working right. If you have issues with any of that, you should contact Symantec for instructions. You must have a properly functing antivirus program.
Keep in mind that if something stops working in the Security Center you should be receiving a popup from Windows telling you that it is happening.

Your HJT log looks fine, this item: C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
Is the Java scheduler which is supposed to update the program. Keep an eye on it, if it is not working (we find it is buggy) and you have to update manually anyway, ypu may as well turn it off to save the resources it uses.

Uninstall list: as far as I can see there are no security issues or malware programs running. Take a look youself, make sure nothing is there you do not know and consider uninstalling anything you no longer use.

Have you run the diagnostic at PCPitStop and looked at the other questions I asked about maintenance. Here are some links that will help:

http://www.microsoft.com/atwork/getstarted/speed.mspx?wt_svl=20292a&mg_id=20292b
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html

System Restore does not know the good files from the bad. In case bad stuff has gotten into your System Restore files, follow the instructions in this link to get clean System Restore files. Turn it off, reboot then turn it back on:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?Open&src=sec_doc_nam

Here is some great information from Tony Klein, Texruss, ChrisRLG and Grinler to help you stay clean and safe online:
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

[foxykitty02134]

thank you so much... i appriiciate all the help...