Need Help please!!

Ok so let me start off by saying that I dont know alot about computers but I know a lil bit. so my parents computer seems to have the command service problem. I have read all the previous threads but the problem is that my parents computer is limited to its actions for some reason. when we start the computer the taskbar on the bottom of the page isnt showing up and it wont let us on on internet. when we open Ie it cant find the server so we cant download hijack or any other programs.so after using Spybot in safe mode it is not finding any problems anymore but we still cant really do anything. the task bar on the bottom of the page doesnt show up and most prgrams wont even open and we also cant connect to the internet. Open to any suggestions and sorry again im pretty new to trying to fix computers.

Welcome to the forum, let me first point you at the instructions you need to read and follow before we can even try to help.
"BEFORE you POST" Mandatory Steps Before Requesting Assistance
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at own risk.

Let me mention that in a pinch, you can download the tools needed on one computer and take them to the one with the problem if need be.

I do not know if I can help and will not until you provide me with the infomation requested above. I will make a couple of suggestions.

http://www.microsoft.com/windows/IE/community/columns/IEtopten.mspx

http://www.snapfiles.com/get/winsockxpfix.html <<< this tool may or may not help.

Last, I would get your ISP involved. If you are using DSL, it may be as simple as turning everything off in a sequence and restarting it in a certain sequence. Your service provider would know this.

A few troubleshooting sites:
http://inetexplorer.mvps.org/answers/9.html
http://support.microsoft.com/kb/303346

Hope that helps

Thanks

Due to lack of a response, this topic has been archived.

If you need it re-opened please send me a private message (pm) and provide a link to the thread. Applies only to the original poster, anyone else with similar problems please start a new topic.