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scottmc9
2007-05-02, 00:56
On bootup I am receiving the following svchost.exe error msg:
The instruction at "0x7c918fea" referenced at "0x00000010". The
memory could not be written. Click on OK to terminated application, Cancel to
debug.
I've read posts on the net that Windows Update can cause this, so
followed the course which worked for others--disabled Windows Updat,
reboot, perform a manual update, then turn Auto Update back on. Didn't work.
Then I followed the more detailed procedure shown here: http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1071. Then I applied the kbKB927891 hotfix. Posted to the MS XP general discussion group and they suggested I post a hijackthis log. Here it is. Would appreciate any ideas on how to eradicate this bootup error.

Logfile of HijackThis v1.99.1
Scan saved at 5:55:11 PM, on 5/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\vsnpstd.exe
D:\Program Files\Comodo\Firewall\CPF.exe
D:\Program Files\Active Virus Shield\avp.exe
D:\Program Files\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
D:\PROGRA~1\WALLPA~1\WALLPA~1.EXE
C:\Program Files\Windows Media Player\WMPNSCFG.exe
D:\Program Files\Desktop Calendar\Desktop Calendar.exe
c:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
D:\Program Files\APC PowerChute Personal Edition\mainserv.exe
D:\Program Files\AVG Anti-Spyware 7.5\guard.exe
D:\Program Files\Active Virus Shield\avp.exe
D:\Program Files\Comodo\Firewall\cmdagent.exe
C:\WINDOWS\system32\dllhost.exe
D:\Program Files\Diskeeper\DkService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\PGPsdkServ.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
D:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Visioneer\OneTouch 4.0\OtService.exe
C:\Program Files\Visioneer\OneTouch 4.0\OtMonEx.exe
C:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Notepad2\Notepad2.exe
D:\Downloads\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.ask.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.ask.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Scott McIntosh
O1 - Hosts: 64.251.3.2 watchguard
O2 - BHO: IE7pro - {00011268-E188-40DF-A514-835FCD78B1BF} - D:\Program Files\IE7pro\IE7pro.dll
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - d:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0A87E45F-537A-40B4-B812-E2544C21A09F} - (no file)
O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\Spybot\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - D:\PROGRA~1\MICROS~1\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - (no file)
O3 - Toolbar: (no name) - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - (no file)
O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [InkSaver] D:\Program Files\InkSaver\InkSaver.exe hide
O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe
O4 - HKLM\..\Run: [Clipboard Recorder] "D:\Program Files\Clipboard Recorder\clipboard_recorder.exe" -startup
O4 - HKLM\..\Run: [COMODO Firewall Pro] "D:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - HKLM\..\Run: [aol] "D:\Program Files\Active Virus Shield\avp.exe"
O4 - HKLM\..\Run: [VirtualCloneDrive] "D:\Program Files\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [DAEMON Tools-1033] "D:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WallPaper] D:\PROGRA~1\WALLPA~1\WALLPA~1.EXE /h
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: Desktop Calendar.exe.lnk = D:\Program Files\Desktop Calendar\Desktop Calendar.exe
O8 - Extra context menu item: &Download all by Orbit - res://d:\Program Files\Orbitdownloader\orbitmxt.dll/202
O8 - Extra context menu item: &Download by Orbit - res://d:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Download selected by Orbit - res://d:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: &Grab video by Orbit - res://d:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open with Scansoft PDF Converter 3.0 - res://C:\Program Files\ScanSoft\OmniPage15.0\PDFConverter3\IEShellExt.dll /100
O8 - Extra context menu item: StumbleUpon: &Blog This - res://StumbleUponIEBar.dll/blogimage
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - D:\Program Files\IE7pro\IE7pro.dll
O9 - Extra 'Tools' menuitem: IE7pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - D:\Program Files\IE7pro\IE7pro.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Fit-width Print - {3C34EBD2-038D-4d4f-B081-16D99D8BE2B4} - C:\WINDOWS\Downloaded Program Files\IEPrint.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL
O9 - Extra button: (no name) - {B06300D0-CCDE-11d2-92D3-0000F87A4A55} - (no file)
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - D:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - D:\Program Files\Hello\PicasaCapture.dll
O9 - Extra button: (no name) - {BF80219A-CCDD-11d2-92D3-0000F87A4A55} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: (no name) - {FC09D8A3-C85A-11d2-92D0-0000F87A4A55} - (no file)
O11 - Options group: [INTERNATIONAL] International*
O11 - Options group: [TABS] Tabbed Browsing
O15 - Trusted Zone: http://googtube.blogspot.com
O15 - Trusted Zone: *.buy.com
O15 - Trusted Zone: http://www.crossengine.com
O15 - Trusted Zone: *.digg.com
O15 - Trusted Zone: *.downloadsquad.com
O15 - Trusted Zone: *.eventid.net
O15 - Trusted Zone: http://*.gizmodo.com
O15 - Trusted Zone: http://mail.glastonburyus.org
O15 - Trusted Zone: *.glastonburyus.org
O15 - Trusted Zone: http://www.hoax-slayer.com
O15 - Trusted Zone: http://officebeta.iponet.net
O15 - Trusted Zone: *.kirchersociety.org
O15 - Trusted Zone: http://www.lifegoggles.com
O15 - Trusted Zone: http://*.lifehacker.com
O15 - Trusted Zone: *.live.com
O15 - Trusted Zone: http://zone.msn.com
O15 - Trusted Zone: http://redtape.msnbc.com
O15 - Trusted Zone: *.neowin.net
O15 - Trusted Zone: http://www.netvibes.com
O15 - Trusted Zone: *.netvibes.com
O15 - Trusted Zone: *.searchsecurity.com
O15 - Trusted Zone: *.shellcity.net
O15 - Trusted Zone: http://www.sorrygottago.com
O15 - Trusted Zone: *.stumbleupon.com
O15 - Trusted Zone: *.sysinternals.com
O15 - Trusted Zone: *.techtarget.com
O15 - Trusted Zone: http://www.theinquirer.net
O15 - Trusted Zone: *.windowsmobile.com
O15 - Trusted Zone: *.wired.com
O15 - Trusted Zone: http://www.youtube.com
O15 - Trusted Zone: *.zdnet.com
O15 - Trusted Zone: *.excite.com (HKLM)
O15 - Trusted Zone: *.foxsports.com (HKLM)
O15 - Trusted Zone: *.hotmail.com (HKLM)
O15 - Trusted Zone: *.kodak.com (HKLM)
O15 - Trusted Zone: http://safety.live.com (HKLM)
O15 - Trusted Zone: zone.msn.com (HKLM)
O15 - Trusted Zone: *.msn.com (HKLM)
O15 - Trusted Zone: www.mybookmarks.com (HKLM)
O15 - Trusted Zone: *.passport.com (HKLM)
O15 - Trusted Zone: *.passport.net (HKLM)
O15 - Trusted Zone: http://www.symantec.com (HKLM)
O15 - Trusted Zone: *.windowsecurity.com (HKLM)
O16 - DPF: IEPrint - http://www.visiontech.ltd.uk/software/download/IEPrint.CAB
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15026/CTSUEng.cab
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} - http://www.windowsecurity.com/trojanscan/TDECntrl.CAB
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KX-HCM10 Control) - http://hangercam.me.calpoly.edu/kxhcm10.ocx
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games – Buddy Invite) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/qtinstall.info.apple.com/bizzarini/us/win/QuickTimeInstaller.exe
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab
O16 - DPF: {594ECDD4-A991-4208-A7B7-00DDAD9BE328} (Photosynth Class) - http://media.labs.live.com/all/ps/_code_/Photosynth.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20040427/qtinstall.info.apple.com/saba/us/win/QuickTimeInstaller.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {64D01C7F-810D-446E-A07E-16C764235644} (AtlAtomadersCtlAttrib Class) - http://zone.msn.com/bingame/amad/default/atomaders.cab
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - http://paris.tourismeville.wanadoo.fr/AMC.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} (CBankshotZoneCtrl Class) - http://zone.msn.com/bingame/zpagames/zpa_pool.cab56649.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games – Game Communicator) - http://zone.msn.com/binframework/v10/StProxy.cab55579.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup145.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15026/CTPID.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BD4F3B71-4FA5-40D8-96DA-68BC0157E837}: NameServer = 68.9.16.30,68.9.16.25,208.67.222.222,208.67.220.220
O18 - Protocol: Festoon - (no CLSID) - (no file)
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - D:\PROGRA~1\MICROS~1\Office12\GR99D3~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: !SASWinLogon - D:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - c:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - D:\Program Files\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - D:\Program Files\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Active Virus Shield (AVP) - Unknown owner - D:\Program Files\Active Virus Shield\avp.exe" -r (file missing)
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - D:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: Diskeeper - Diskeeper Corporation - D:\Program Files\Diskeeper\DkService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Imapi Helper - Alex Feinman - D:\Program Files\ISO Recorder\ImapiHelper.exe
O23 - Service: iPod Service - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: OneTouch 4.0 Monitor - Visioneer Inc - C:\Program Files\Visioneer\OneTouch 4.0\OtService.exe
O23 - Service: PGPsdkService (PGPsdkServ) - PGP Corporation - C:\WINDOWS\System32\PGPsdkServ.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\Cyberlink\Shared files\RichVideo.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - C:\WINDOWS\system32\WFXSVC.EXE

Scott

tashi
2007-05-08, 17:00
Hello and sorry for the delay, the forum has been unusually busy of late.

For people waiting who have not resolved their problem, we have this sticky topic:
If you have waited FOUR days for advice post here. (http://forums.spybot.info/showthread.php?p=4836#post4836)

If members waiting do not post there, their topic will be archived after a certain period of time.

tashi
2007-05-14, 08:36
This topic has been archived.

If you need it re-opened and will be posting the information requested, please send me a private message (pm) and provide a link to the thread. Applies only to the original poster, anyone else with similar problems please start a new topic.