ApachInc - ARGGHH - What can I do?

I

irishguy79

New member
Hey guys,

I am the end of my rope here. I have this recurring pop up issue on my PC. My fully paid for BitDefender V10 is totally useless and cannot get rid of the virus. It finds 6 new viruses and removes them everytime I restart my PC. They always come back. I used System Internals SYSAPPS to look at my LOGON registry keys. The only one that looks unusual is ApachInc. I deleted it, but it came back on startup.
When I load FireFox, Internet Explorer also launches by itself!!! and starts taking me to anti-virus websites etc. I'm so frustarted now having being dealing with BitDefender support for a week now. They seem unable to help and so just keep asking for logs I am at the point where I want to just wipe my machine. This is giving up I know, plus it would be so inconvenient and I would need to back up all my personal stuff and probably end up backing up this virus too. Please can someone help. I'm sorry if I did not follow the proper procedure but did not want to just post logs without explaining myself first. I will follow any suggestions or instructions or advice you have. I found you guys through a search for "ApachInc" on google.
I have downloaded Hijackthis2 and avenger as I noted that some other thread said I needed them to aid in removal of this malware/trojan/virus thing. Thanks guys.

Neil
 
Thanks Shaba

Here is the requested log. I thought the virus was gone until I opened my IE7 and it came back and popped up in BitDefender.
 
Hi

Please download VundoFix.exe to your desktop.
  • Double-click VundoFix.exe to run it.
  • Click the Scan for Vundo button.
  • Once it's done scanning, click the Remove Vundo button.
  • You will receive a prompt asking if you want to remove the files, click YES
  • Once you click yes, your desktop will go blank as it starts removing Vundo.
  • When completed, it will prompt that it will reboot your computer, click OK.
  • Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to this thread.
Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting.
 
Hi

Well that doesn't exist in that HjT log.

Open HijackThis, click do a system scan only and checkmark these:

O2 - BHO: (no name) - {1CD881E5-0D7E-4CC7-9B2F-DD558C17242A} - C:\WINDOWS\system32\mlljg.dll (file missing)
O2 - BHO: (no name) - {54CBB12C-3481-4C5D-942D-4976C0F0A406} - C:\WINDOWS\system32\jkkkifc.dll (file missing)
O20 - Winlogon Notify: jkkkifc - jkkkifc.dll (file missing)
O20 - Winlogon Notify: mlljg - C:\WINDOWS\system32\mlljg.dll (file missing)
O20 - Winlogon Notify: winzlo32 - winzlo32.dll (file missing)

Close all windows including browser and press fix checked.

Reboot

Delete if present:

c:\windows\system32\acihfooy.dll

Empty Recycle Bin

Post a fresh HijackThis log (please don't attach it but copy/paste to your reply).
 
i could not delete that DLL. Probably because its locked. I will boot in safe mode now and delete it.

here is the Hijack log after reboot.
 
Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 19:08:09, on 08/06/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\Program Files\Softwin\BitDefender10\vsserv.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Softwin\BitDefender10\bdagent.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\PROGRA~1\Softwin\BITDEF~2\bdmcon.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\system32\dllhost.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Skype\Plugin Manager\SkypePM.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Documents and Settings\Neil\Desktop\TOOLSFIX\scanner.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://login.live.com/ppsecure/md5auth.srf?lc=1033
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft

Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
O4 - HKLM\..\Run: [BDMCon] C:\PROGRA~1\Softwin\BITDEF~2\bdmcon.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file

missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network

Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) -

http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {BDEE1959-AB6B-4745-A29B-F492861102CC} -
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgwlntf - C:\WINDOWS\SYSTEM32\avgwlntf.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} -

C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan

Server\bdss.exe
O23 - Service: dlcf_device - - C:\WINDOWS\system32\dlcfcoms.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program

Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google

Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common

Files\Softwin\BitDefender Update Service\livesrv.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program

Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program

Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt

Software\CounterSpy\SBCSSvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender10\vsserv.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program

Files\Intel\Wireless\Bin\WLKeeper.exe
O23 - Service: BitDefender Communicator (XCOMM) - Softwin - C:\Program Files\Common Files\Softwin\BitDefender

Communicator\xcommsvr.exe

--
End of file - 9301 bytes
 
Hi

Please do an online scan with Kaspersky Online Scanner. You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make sure that the following are selected:

    o Scan using the following Anti-Virus database:

    + Extended (If available otherwise Standard)

    o Scan Options:

    + Scan Archives
    + Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

Post:

- a fresh HijackThis log
- kaspersky report
 
hi... When I click this link in FireFox http://www.kaspersky.com/downloads/kws/kavwebscan.html
I am asked to accept the agreement. When I click agree, nothing happens. It's like this button does not function at all in FF. Why is this? It works fine in IE7. I noticed this before too that some buttons like the "browse" button for attachments do not function in FF? Have I got something disabled. can you advise?

I ran the tool in IE7. Here are the results.












---------------

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Sunday, June 10, 2007 5:04:14 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.93.0
Kaspersky Anti-Virus database last update: 10/06/2007
Kaspersky Anti-Virus database records: 341935
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\
E:\
F:\

Scan Statistics:
Total number of scanned objects: 82067
Number of viruses found: 0
Number of infected objects: 0
Number of suspicious objects: 0
Duration of the scan process: 00:50:42

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\logs\ehRecvr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\QSLLPSVCShare Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Bitdefender\Desktop\Profiles\asdict.dat Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Gtek\GTUpdate\AUpdate\DellSupport\DSAgnt.log Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\cert8.db Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\formhistory.dat Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\history.dat Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\key3.db Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\parent.lock Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\search.sqlite Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\urlclassifier2.sqlite Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\call256.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\callmember256.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\chat1024.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\chat4096.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\chat512.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\chat8192.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\chatmember256.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\chatsync\0e\0ec0b4ab0d7a1122.dat Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\chatsync\6c\6ce9940c46a0b507.dat Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\contactgroup256.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\dyncontent\bundle.dat Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\index2.dat Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\profile4096.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\transfer256.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\transfer512.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\user1024.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\user16384.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\user256.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\user4096.dbb Object is locked skipped
C:\Documents and Settings\Neil\Application Data\Skype\neil.mcgonigle.cr2\voicemail256.dbb Object is locked skipped
C:\Documents and Settings\Neil\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Microsoft\Messenger\mcgon1979@hotmail.com\SharingMetadata\Logs\Dfsr00005.log Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Microsoft\Messenger\mcgon1979@hotmail.com\SharingMetadata\pending.dat Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Microsoft\Messenger\mcgon1979@hotmail.com\SharingMetadata\Working\database_7638_221B_3821_DB3F\dfsr.db Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Microsoft\Messenger\mcgon1979@hotmail.com\SharingMetadata\Working\database_7638_221B_3821_DB3F\fsr.log Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Microsoft\Messenger\mcgon1979@hotmail.com\SharingMetadata\Working\database_7638_221B_3821_DB3F\fsrtmp.log Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Microsoft\Messenger\mcgon1979@hotmail.com\SharingMetadata\Working\database_7638_221B_3821_DB3F\tmp.edb Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Microsoft\Windows Live Contacts\mcgon1979@hotmail.com\real\members.stg Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\Cache\_CACHE_001_ Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\Cache\_CACHE_002_ Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\Cache\_CACHE_003_ Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Application Data\Mozilla\Firefox\Profiles\f485nv04.default\Cache\_CACHE_MAP_ Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Temp\~DF5EBE.tmp Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Temp\~DF5F45.tmp Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\Neil\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Neil\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Neil\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Softwin\BitDefender10\aspdict.dat Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\WINDOWS\CSC\00000001 Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\ModemLog_Conexant HDA D110 MDC V.92 Modem.txt Object is locked skipped
C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{689591D5-2271-43AE-8997-D711AB95294B}.crmlog Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\bdss.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\DEFAULT Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\Media Ce.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\SOFTWARE Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SYSTEM Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\tmp00004121\tmp00000000 Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
E:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
F:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

Scan process completed.
 
Hi

Well ActiveX based scan won't work with any other browser than IE.

That looks good :)

Any problems left?
 
No problems occuring now. No BitDefender alerts, no pop ups etc etc. I think its clean now. :bigthumb:
Thanks so much for your help with this. You guys are :crowned: It's reassuring to know there is a "community" out there that you can turn to when this stuff happens... I was afraid I'd have to wipe my PC.
Thanks again.

Neil
 
Hi

Then you're clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

If Bitdefender is up-to-date, you should uninstall AVG. One active antivirus/computer.

Looking over your log, it seems you don't have any evidence of a third party firewall.

As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) ZoneAlarm
2) Agnitum
3) Sunbelt/Kerio
4) Comodo

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. A malicious site could render Java content under older, vulnerable versions of Sun's software if the user has not removed them. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 1 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6u1...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Read the License Agreement and then check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u1-windows-i586-p.exe to install the newest version.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Windows XP System Restore Guide

Reenable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

See this link for a listing of some online & their stand-alone antivirus programs:

Virus, Spyware, and Malware Protection and Removal Resources


  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

    Instructions for - Spybot S & D and Ad-aware

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
 
Brilliant. Thanks again. This has been an experience I don't want to repeat but would not have got through it without your fine support. My thanks to all of you in the community. :bigthumb:
 
Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
 
You must log in or register to reply here.
Back
Top