Unable to locate spyware

Hi,

I am quite new to computers & also this forum, but I have been recommeded by a friend to contact you (Net-integration).

I have windows xp internet v6. I have been having problems accessing the internet. When I do I often get microsoft error message, if I click send report, it says that there is something call "Starware tool bar" which need to be uninstalled. This I have already done, but error messages still keep coming up. I also checked application process and found that there is a file called drgtodsk which has been running, I ran a search and found this is linked to easy media creator 7, which I am unable to uninstall.

I have also updated my windows and selected automatic updates.
I had limited virus protection, which I have now corrected (ntl Netguard) & my firewall has been enables. I ran a scan with netguard, but files came back clean.?.

I am unable to dl any hijack this or spybot program or any other spyware removal as comp keeps craching - microsoft error message. I'm been told that a stealth program could be the reason for not allowing dl...Could this be the case, if so how do I rectify the problem?


I hope I haven't completely ruin my comp. Please can you help???

Thanks.

Hi,

Managed to install & run HJT.

Logfile of HijackThis v1.99.1
Scan saved at 19:13:23, on 06/01/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ntl\ntl Netguard\fws.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\WINDOWS\system32\rmctrl.exe
C:\Program Files\Pinnacle\Shared Files\Programs\MediaCenterService\PMC.Service.Main.exe
C:\Program Files\Pinnacle\Shared Files\Programs\Remote\Remoterm.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\HbTools\Bin\4.7.0.0\HbtOEAddOn.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HbTools\Bin\4.7.0.0\HbtWeatherOnTray.exe
C:\program files\zango\zango.exe
C:\Program Files\ntl\ntl Netguard\RPS.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\LG PC Suite\LG PC Sync\LGSyncManager.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.8.0\ShprRprt.dll
O2 - BHO: (no name) - {35E78239-811E-4c3f-B37D-F339AC16C2C0} - C:\PROGRA~1\Comet\bin\autosearch.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\ntl\ntl Netguard\pkR.dll
O2 - BHO: Form Filler BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\ntl\ntl Netguard\FBHR.dll
O2 - BHO: Zango Search Assistant Helper - {56F1D444-11BF-4879-A12B-79CF0177F038} - c:\program files\zango\zangohook.dll
O2 - BHO: H&otbar - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\Program Files\HbTools\Bin\4.7.0.0\HbtHostIE.dll
O3 - Toolbar: CupidBar - {04BEAB9D-5C42-4C40-BBF0-C6C7470AD2B2} - C:\WINDOWS\Downloaded Program Files\Cupidstoolbar.dll
O3 - Toolbar: H&otbar - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\Program Files\HbTools\Bin\4.7.0.0\HbtHostIE.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RemoteControl] C:\WINDOWS\system32\rmctrl.exe
O4 - HKLM\..\Run: [PMCS] C:\Program Files\Pinnacle\Shared Files\Programs\MediaCenterService\PMC.Service.Main.exe -host -clearDebug
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [PMCRemote] C:\Program Files\Pinnacle\Shared Files\Programs\Remote\Remoterm.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [HbTools] C:\Program Files\HbTools\Bin\4.7.0.0\HbtOEAddOn.exe
O4 - HKLM\..\Run: [iktvhjvi] C:\WINDOWS\system32\exbqqxim.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WeatherOnTray] C:\Program Files\HbTools\Bin\4.7.0.0\HbtWeatherOnTray.exe
O4 - HKLM\..\Run: [ICcontrol] C:\WINDOWS\iccontrol.exe
O4 - HKLM\..\Run: [zango] "c:\program files\zango\zango.exe"
O4 - HKLM\..\Run: [glehkx] C:\WINDOWS\glehkx.exe
O4 - HKLM\..\Run: [ntl Netguard] "C:\Program Files\ntl\ntl Netguard\RPS.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: LG SyncManager.lnk = ?
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Toggle Cupidbar - {441D30F6-4347-4D3B-927F-51FB6F757BB9} - C:\WINDOWS\Downloaded Program Files\Cupidstoolbar.dll
O9 - Extra 'Tools' menuitem: &CupidBar, CupidUSA's toolbar - {441D30F6-4347-4D3B-927F-51FB6F757BB9} - C:\WINDOWS\Downloaded Program Files\Cupidstoolbar.dll
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.8.0\ShprRprt.dll
O9 - Extra button: (no name) - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.8.0\ShprRprt.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: SavaStore - {4305B49F-01D9-46DD-9084-305D7B94008A} - "C:\Program Files\Internet Explorer\IEXPLORE.EXE" http://www.savastore.com (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.savastore.com
O16 - DPF: {04BEAB9D-5C42-4C40-BBF0-C6C7470AD2B2} (CupidBar) - http://www.incredidate.com/increditoolbar/Cupidstoolbar.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1136547624843
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136547890546
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Radialpoint Service (FWS) - Radialpoint Inc. - C:\Program Files\ntl\ntl Netguard\fws.exe
O23 - Service: Pinnacle Systems Media Service (PinnacleSys.MediaServer) - Pinnacle Systems - c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

hi miss scatty,

ok first we will uninstall some files-- then use hjt.

look in add/remove programs panel and uninstall if present:
Zango Search
ShopperReports or Smart Shopper
Comet Cursor
hot Bar
-------------------------------
next:

scan with HJT, put a checkmark beside the items below, close all windows and click fix checked.

O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.8.0\ShprRprt.dll

O2 - BHO: (no name) - {35E78239-811E-4c3f-B37D-F339AC16C2C0} - C:\PROGRA~1\Comet\bin\autosearch.dll

O2 - BHO: Zango Search Assistant Helper - {56F1D444-11BF-4879-A12B-79CF0177F038} - c:\program files\zango\zangohook.dll

O3 - Toolbar: H&otbar - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\Program Files\HbTools\Bin\4.7.0.0\HbtHostIE.dll

O4 - HKLM\..\Run: [iktvhjvi] C:\WINDOWS\system32\exbqqxim.exe
O4 - HKLM\..\Run: [ICcontrol] C:\WINDOWS\iccontrol.exe
O4 - HKLM\..\Run: [zango] "c:\program files\zango\zango.exe"
O4 - HKLM\..\Run: [glehkx] C:\WINDOWS\glehkx.exe
--------------------------------
after the above, reboot computer once. then attempt to download spybot search and destroy or lavasofts ad aware.
install update, run them

rescan with hjt and post a new log........shelf life

Thank you Shelf Life.

I have done all the above, couldn't locate:-

Comet Cursor
02 BHO Shr rpts .....
02 BHO Zango Search....
03 Toolbar Hotbar....
04 Run IKTVHJVI
04 Run Zango
04 Run glehkx....

Could this be because they were removed as per the first part of your reply?

Managed to install Spybot S&D, amazingly there was nothing detected, but during setup 747 untorward things were immunised... Scary.

I'm not sure what these programs are as they keep popping up ads. Do I need them or can I uninstall them:-

Winferno Security Centre and NTL Broadband Medic (I have installed NTL Netguard:beerbeerb ).

Sos, forgot my HJT Log:- (Thanks)

Logfile of HijackThis v1.99.1
Scan saved at 21:45:43, on 09/01/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ntl\ntl Netguard\fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\WINDOWS\system32\rmctrl.exe
C:\Program Files\Pinnacle\Shared Files\Programs\MediaCenterService\PMC.Service.Main.exe
C:\Program Files\Pinnacle\Shared Files\Programs\Remote\Remoterm.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ntl\ntl Netguard\RPS.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\LG PC Suite\LG PC Sync\LGSyncManager.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?pr...11126433340000000115000899342&version=g_4.4.2
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\ntl\ntl Netguard\pkR.dll
O2 - BHO: Form Filler BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\ntl\ntl Netguard\FBHR.dll
O3 - Toolbar: CupidBar - {04BEAB9D-5C42-4C40-BBF0-C6C7470AD2B2} - C:\WINDOWS\Downloaded Program Files\Cupidstoolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RemoteControl] C:\WINDOWS\system32\rmctrl.exe
O4 - HKLM\..\Run: [PMCS] C:\Program Files\Pinnacle\Shared Files\Programs\MediaCenterService\PMC.Service.Main.exe -host -clearDebug
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [PMCRemote] C:\Program Files\Pinnacle\Shared Files\Programs\Remote\Remoterm.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ntl Netguard] "C:\Program Files\ntl\ntl Netguard\RPS.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: LG SyncManager.lnk = ?
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Toggle Cupidbar - {441D30F6-4347-4D3B-927F-51FB6F757BB9} - C:\WINDOWS\Downloaded Program Files\Cupidstoolbar.dll
O9 - Extra 'Tools' menuitem: &CupidBar, CupidUSA's toolbar - {441D30F6-4347-4D3B-927F-51FB6F757BB9} - C:\WINDOWS\Downloaded Program Files\Cupidstoolbar.dll
O9 - Extra button: (no name) - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: SavaStore - {4305B49F-01D9-46DD-9084-305D7B94008A} - "C:\Program Files\Internet Explorer\IEXPLORE.EXE" http://www.savastore.com (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.savastore.com
O16 - DPF: {04BEAB9D-5C42-4C40-BBF0-C6C7470AD2B2} (CupidBar) - http://www.incredidate.com/increditoolbar/Cupidstoolbar.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1136547624843
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136547890546
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Radialpoint Service (FWS) - Radialpoint Inc. - C:\Program Files\ntl\ntl Netguard\fws.exe
O23 - Service: Pinnacle Systems Media Service (PinnacleSys.MediaServer) - Pinnacle Systems - c:\program files\pinnacle\shared files\programs\mediaserver\pmshost.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

Sos,

Just looking through the log I've notice:-

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?pro...sion=g_4. 4.2

According to the Microsoft Error Logs I was getting, Starware possibly what was causing the problem, but I couldn't locate it in add & remove programs. Could I check it in HTJ & remove it that way??

hi miss scatty

have done all the above, couldn't locate:-

Click to expand...

the uninstall of files could have removed them. also hjt can remove some 04 items.

yes run hjt and have it "fix" these:

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?pro...sion=g_4. 4.2

O9 - Extra button: SavaStore - {4305B49F-01D9-46DD-9084-305D7B94008A} - "C:\Program Files\Internet Explorer\IEXPLORE.EXE" http://www.savastore.com (file missing) (HKCU)

----------------------------
you are still getting popups?
do you notice anything common to the popups?

How is it going miss scatty?

Hi,

Sos, I didn't reply right away as I wanted to see if my comp is ok. I have managed to remove the two files above, then have just been using computer for the last couple of days. Everything seams to be ok.

I removed the Winferno Security software as I hadn't accepted it, therefore it wasn't fully installed, so I am now just running ntl netguard, with the spybot.

I ran spybot today & had a couple of things appear:- comet cursors, hotbar, winsoftware.common, errorguard, windows active desktop & winfixer 2005, which I selected the fix this button. Hope this was correct?

I am now enjoying my computer again as it's good to be able to open pages and not having them keep crashing!!

Thank you.

hi miss scatty,

good. if everything is ok, i leave you with this:

All it takes is a few changes:


Make sure you keep your Windows OS current by visiting Windows update
occasionaly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

Also download, install and keep updated- Antivirus Software (and use only one):
Free for home users:
avast! 4 Home Edition Download
AVG free version 7.0
AntiVir Personal Edition

Adjust your browser settings: Change your(active x) settings in IE. With IE open go to tools, internet options, security tab. Click on the internet globe, then custom level. Set the first option "download signed active x controls" to prompt, the next two to disable. Read more:
Internet Explorer Privacy & Security Settings
Working with Internet Explorer 6 Security
Many exploits are directed at Internet Explorer, you dont have to use it. Try a different browser.
Like Firefox,
And Pegasus Mail for a safer e-mail, no tweaking needed.

Outlook Express with the default settings is not secure. It will run scripts, download images etc, just like a browser.
look here
and here


Install a firewall. A firewall will control what comes in from the internet and what leaves your computer to the internet. A firewall will also alert you when a application trys to connect to the internet from your computer, this is a good way to catch crapware or trojans, trying to connect out bound from your computer- whats that and why does it need a internet connection? You can deny it access it until more investigation is done. Zone Alarm is a free and easy to use firewall, that will provide in and outbound protection. Microsoft XP firewall only provides inbound protection. SP2 adds in and out bound protection which is better than nothing, but is not as robust as third party firewalls, Be sure to run only >one< firewall.If you use another, be sure to disable XP's built in firewall. If you use Zone Alarm learn what needs/uses your internet connection. If something unusal or out of the ordinary "asks" deny it access until more investigation is done.
Zone Alarm
Kerio Personal Firewall
Outpost Firewall
Sygate Personal Firewall
Tiny Firewall
BlackIce



Download one or two of these, install and update before using:(if these are constantly finding malware, then you need to make changes to your browser and or your habits)
CounterSpy Free trial version
Spybot Search and destroy
Ad-Aware SE Personal edition
Microsoft AntiSpyware (beta version)
Becarful with spyware "removers and scanners"-- there are many "rogue/suspect" programs that "claim to remove" spyware.Check here first.

Other programs to consider:
Process Guard stop events/processes with user intervention
SpywareBlaster add security to IE
IE-SPYAD adds adware peddlers sites/domains to IE restricted zone
CleanUp cleans out temps,history, autoforms etc

AntiTrojan software to fill in the gap:
a2 free
Ewido Security Suite
Trojan Hunter (30 day trial version)
TDS-3 trail version discontinued as of 07/05
Tauscan trial version


Learn More:
Browser Checkup
Parasite Free
Safe Hex
Shelf Lifes site
Home Computer Security
Wilders Security Advisors

Watch what you download, and where you download it from. Many programs come bundled with extra software.You may be installing more than you think. Make sure you understand what it is you will be downloading and installing to your computer. Visit the makers website, learn more about the program, Does the program you want come bundled with other "3rd party" programs? What do the 3rd party programs do? Will they deliver ads? Track your surfing habits?. Read the EULA agreement, you know, that paragraph of stuff you "agree to" before the software installs? If you search hard enough you can always find a "clean" alternative to any software. Stay away from warez and crack sites. Becarful what you download from file sharing networks. If you are not sure, scan it with your Antivirus app. A small file (in KB) is probably not what you think it is. Do you trust the source?

As the problem appears to be resolved this topic will be archived.
If you need it re-opened please pm me or one of the forum mods.

Glad we could help. Thank you shelf life.