Scan keeps FREEZING!!

[mcr2112]

hi there - i recently downloaded version 1.4, and am very frustrated because i cannot get it to work on my laptop. i had been running an older version that worked fine. below is the email that i sent to technical support. i've since tried everything they've suggested and it still freezes everytime at the same spot!! i've also already uninstalled it and reinstalled it. any help would be greatly appreciated!!!!!

first email i sent:

everytime i run the check for problems scan it freezes at the same spot. at
the bottom left of the dialog box it says - running bot check 6039/672090:
coolWWWsearch. that is the same spot it freezes at everytime. i've already
tried reading the FAQ about scans freezes, and i have tried all the suggestions
but it still freezes.

here's the second one:

i was able to get it go past that point finally by running it at the lowest priority. however i got an ERROR message that read . . . ! CoolWWWSearch.HomeSearch[29] (Access violation at address 047C1871 in module 'advcheck.dll'. Read of address 445C3A3)

i get numerous error messages like this - and also with other names/addresses. the scan stops shortly after this and says scan aborted by user . . . even though i didn't abort the scan?

HELP!