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View Full Version : stuborn cmdservices need removal help


FalconXtreme
2006-01-08, 22:49
i recently got infested with spyware. i've fought most of it off with spybot and adware. but theres these two cmdservices reg keys that spybot cant remove and i cant remove them manually either. i cant remove them in safe mode either.

the reg keys the spybot says are infected are:

my computer\hkey_local_machine\system\currentcontrolset\service s\cmdservice

and

my computer\hkey_local_machine\system\controlset001\services\cm dservice

and this is my hjt log also
Logfile of HijackThis v1.97.7
Scan saved at 1:39:23 PM, on 1/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\sstray.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Logitech\iTouch\iTouch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\LEXMAR~1\ACMonitor_X73.exe
C:\LEXMAR~1\AcBtnMgr_X73.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\DAEMON Tools\daemon.exe
C:\Creative\SBAudigy\Taskbar\CTLTray.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\BricoPacks\Longhorn Inspirat\ObjectDock\ObjectDock.exe
C:\WINDOWS\BricoPacks\Longhorn Inspirat\YzToolBar\YzToolBar.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Network Monitor\netmon.exe
C:\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\mozilla\firefox.exe
C:\Documents and Settings\Fa1c0nX\My Documents\khaotica restore cd\HijackThis.exe
C:\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - Default URLSearchHook is missing
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [NVIDIA nTune] "C:\NVIDIA Corporation\nTune\\nTune.exe" clear
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\LEXMAR~1\ACMonitor_X73.exe
O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\LEXMAR~1\AcBtnMgr_X73.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [eTrust PestPatrol Active Protection] "C:\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\yioiip.exe reg_run
O4 - HKCU\..\Run: [TaskTray] C:\Creative\SBAudigy\Taskbar\CTLTray.exe
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Stardock ObjectDock.lnk = C:\WINDOWS\BricoPacks\Longhorn Inspirat\ObjectDock\ObjectDock.exe
O4 - Startup: Trillian.lnk = C:\Trillian\trillian.exe
O4 - Startup: Y'z Toolbar.lnk = C:\WINDOWS\BricoPacks\Longhorn Inspirat\YzToolBar\YzToolBar.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
FalconXtreme
2006-01-09, 01:49
ok i followed the steps in the spyace, spysheriff, winhound sticky. i cant post my smitlog bc its like 3mbs. it found like 15k infected files apparently. but here is my hjt log after all that. i wasn't able to run the online panda scan cause i kept getting an error on the page where u select what drive u wanna scan. i still have the malware problem btw. its taken me like 10mins to write this bc my browser keeps getting hijacked!



Logfile of HijackThis v1.99.1
Scan saved at 4:33:46 PM, on 1/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\sstray.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Logitech\iTouch\iTouch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\LEXMAR~1\ACMonitor_X73.exe
C:\LEXMAR~1\AcBtnMgr_X73.exe
C:\Program Files\Network Monitor\netmon.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\DAEMON Tools\daemon.exe
C:\eTrust PestPatrol\PPActiveDetection.exe
C:\Creative\SBAudigy\Taskbar\CTLTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\BricoPacks\Longhorn Inspirat\ObjectDock\ObjectDock.exe
C:\WINDOWS\BricoPacks\Longhorn Inspirat\YzToolBar\YzToolBar.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - Default URLSearchHook is missing
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [NVIDIA nTune] "C:\NVIDIA Corporation\nTune\\nTune.exe" clear
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\LEXMAR~1\ACMonitor_X73.exe
O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\LEXMAR~1\AcBtnMgr_X73.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [eTrust PestPatrol Active Protection] "C:\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKCU\..\Run: [TaskTray] C:\Creative\SBAudigy\Taskbar\CTLTray.exe
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Stardock ObjectDock.lnk = C:\WINDOWS\BricoPacks\Longhorn Inspirat\ObjectDock\ObjectDock.exe
O4 - Startup: Trillian.lnk = C:\Trillian\trillian.exe
O4 - Startup: Y'z Toolbar.lnk = C:\WINDOWS\BricoPacks\Longhorn Inspirat\YzToolBar\YzToolBar.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: Controls Folder - C:\WINDOWS\system32\n0n60a5sed.dll
O21 - SSODL: System - {AD071081-8932-4E7E-9ED2-19A2EB53893A} - C:\WINDOWS\system32\winsock32.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: ewido security suite control - ewido networks - C:\ewido anti-malware\ewidoctrl.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
FalconXtreme
2006-01-10, 04:36
bump i could really use some help...everyone else is getting help :'(
LonnyRJones
2006-01-12, 10:57
FalconXtreme Hi

Start Hijackthis and place a check next to these items If there.
Close all browser windows and shut down all other programs that show in the taskbar.(even Folders)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - Default URLSearchHook is missing
O21 - SSODL: System - {AD071081-8932-4E7E-9ED2-19A2EB53893A} - C:\WINDOWS\system32\winsock32.dll
====================================
Hit fix checked and close Hijackthis.
Restart the PC
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Go submit this file here and let us know what they say
C:\WINDOWS\system32\winsock32.dll
http://www.virustotal.com/flash/index_en.html

================
Download L2mfix (new version) from one of these two locations:
http://www.atribune.org/downloads/l2mfix.exe
http://www.downloads.subratam.org/l2mfix.exe

Save the file to your desktop and double click l2mfix.exe. Click the Install button to extract the files and follow the prompts, then open the newly added l2mfix folder on your desktop. Double click l2mfix.bat and select option #1 for Run Find Log by typing 1 and then pressing enter. This will scan your computer and it may appear nothing is happening, then, after a minute or 2, notepad will open with a log. Copy the contents of that log and paste it into this thread.
Note:
If you receive while running option #1, an error similar to: ''C:\windows\system32\cmd.exe
C:\windows\system32\autoexec.nt the system file is not suitable for running ms-dos and microsoft windows applications. choose close to terminate the application.."...then please use option 5 or the web page link in the l2mfix folder to solve this error condition. do not run the fix portion without fixing this first.

If it is to large to post in one reply do so in two please
tashi
2006-01-16, 21:10
Hello, this topic will now be archived to prevent others with similar issues posting in it.

If you have not resolved the problem, please pm me or one of the forum mods to re-open the thread. Provide a link to the topic to be re-opened.
Please do not start a new topic for the same computer problem.

For future reference:
If you have waited three days for advice post here. (http://forums.spybot.info/showthread.php?p=4836#post4836)
Because of the large volume of help requests it may still take another day or two for a helper to respond. :)