command services

[nd2325]

Having a problem with something called "command services". my computer has been running slow. I tried rebooting in safe mode (like posted in the "before you post" sticky) and my computer wont even start in safe mode. it shuts itself off when i try to start it in the safe mode. here is my hijack this log. Thanks for any help in advance:
Logfile of HijackThis v1.99.1
Scan saved at 10:13:46 PM, on 7/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\AOL\1162648313\ee\AOLSoftware.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe
C:\Program Files\AceLogix\Free Ram Optimizer\fro.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\REALTEK RTL8187 Wireless LAN Driver and Utility\RtWLan.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\program files\common files\aol\1162648313\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP Scheduler.exe
c:\program files\common files\aol\1162648313\ee\aolsoftware.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Documents and Settings\Owner.Nicki\Desktop\antivirus stuff\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pogo.com/home/home.do
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1162648313\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SMSERIAL] "C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [Free Ram Optimizer] C:\Program Files\AceLogix\Free Ram Optimizer\fro.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: REALTEK RTL8187 Wireless LAN Utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {F2B441CC-E026-47fb-BDC3-A07750FA3D2C} - (no file) (HKCU)
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineconeresearch.com/ActiveX/downloadcontrol.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information. "BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

No malware showing in your HJT log, what program is telling you about a "command services" problem and what information is this program providing you? If this is Spybot, make sure your program is completely up to date and fully immunized. Then run it according to the instructions in the "Before you Post" information to see if it still reports the problem.

While malware can slow a computer it is certainly not always the reason. Have a look at these links to see if they help.

http://www.castlecops.com/postitle175256-0-0-.html
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/atwork/getstarted/speed.mspx?wt_svl=20292a&mg_id=20292b

Thanks...Phil

[nd2325]

Its the aol spyware protector. it pops up about every 5-10 minutes saying it has found command services and blocked it. since i started recieveing that message my computer has been creashing and then it will only restart in "last known good configuration" mode and i have to re-install my wireless cards drivers to get back on the internet.

If there is no malware, i guess maybe it is a hardwear problem and i need to just take the computer in to be repaired. i just thought since all this started happening when the command services thing popped up that it was connected to that.

[nd2325]

OH- and i forgot to ad- i cant run any of my anti-spyware or virus scans b/c the computer crashes in the middle of those.

[pskelley]

You are saying this "aol spyware protector" is the only program reporting this item? This program does not provide any information?
What would happen if you turned the aol program off?

OH- and i forgot to ad- i cant run any of my anti-spyware or virus scans b/c the computer crashes in the middle of those.I was going to suggest running AVG Anti-Spyware or another program, but if you can not run them, we are kind of stuck. Any error message at all that might give us a clue?

As you can see this can be a lot of issues, Spybot even reports a leftover called that but I very much doubt it would cause the problems you are having.
http://www.google.com/search?hl=en&q=command+services+&btnG=Google+Search

If you want to try a free diagnostic, you can run one here:
http://www.pcpitstop.com/
Help with results: http://pcpitstop.invisionzone.com/index.php?showforum=6
Tutorial http://www.pcpitstop.com/techexpress/howto1.asp

I would be glad to look at the report if you post a link to it.

Thanks

[nd2325]

The AOL spyware protector basically says it has found and blocked "command services". i get that message every 10 minutes. AOL allows me to view the blocked item and it says command services, adware, and nuisance. When i try to run other scans i get the blue screen of death and then my computer shuts down. the blue screen has an error message on it, but it doesnt stay up long enough for me to read it. when it trys to restart it makes me go to the last known good refiguration and reload my wireless driver. actually now, every time i turn the computer off i have to go to last know good configuration.

I ran the PC pitstop diagnostic and here are the results: http://www.pcpitstop.com/techexpress.asp?id=JX46HW300YVSBKWW

[pskelley]

Your diagnostic report indicates minor problems on the C,D drives, did you look to see what they suggest?

• Reduce System Restore space (Drive C)

http://www.pcpitstop.com/pcpitstop/TipRestore.asp
Drive C has 17473MB of space allocated for System Restore.
Drive D has 838MB of space allocated for System Restore.

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

I would read all of the information in the report if I were you.

http://www.pcpitstop.com/pcpitstop/DskSlow.asp
TIP > Unusually low disk performance
Drive C has an uncached speed of 10 megabytes per second.

For comparison, systems with the same CPU and clock speed as this one have a speed of 24.1 MB/s.

There is no way I can say this is causing your problems, but I sure would turn off that aol program to see what happens. Without more information (error message) and the ability to run scans looking for hidden malware, there is little I can do. From the diagnostic report, there is a possibility your hard drive is about to go at some point. I am not a hardware expert and can only speculate You can post at the link I provided at PCPitStop for help. Those folks would be better able to advise you about that hard drive issue.

If you come up with additional information, post it to see if it helps.

I wish I could do more.

Thanks...Phil

[nd2325]

i uninstalled the AOL spyprotector and knock on wood, so far it hasnt crashed. I also posted my test results at the PC Pitstop website.

TY for your patience and help.

[pskelley]

Here is some great information from Tony Klein, Texruss, ChrisRLG and Grinler to help you stay clean and safe online:
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

As the problem appears to be resolved this topic has been closed.

If you need it re-opened please send me or a forum staff member a private message (pm) and provide a link to the thread; this applies only to the original topic starter.

Anyone else with similar problems please start a new topic.

Thanks