Update Problem

[Katel]

When I try to update I get the following message: Socket Error 10051 Network is Unreachable
And when I go into Support I am asked for my Version Program No, but can't find it anywhere. I'm using the free version, so does this mean I don't get support?

I've being using spybot for about 3 years without any probs, now this.

Thanks for any input,
Kate

[spybotsandra]

Hello,

Please take a look at the security settings of your firewall (if you are using one) and make sure that Spybot-S&D is not blocked. That should help to get into the updates. If Spybot-S&D is not blocked it is also possible that our server is temporarily not available. Please try again a few hours later.

If this does not help please download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link:
http://www.spybotupdates.com/updates/files/spybotsd_includes.exe
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot