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Help please!

T

The Wanderer

New member
Hey guys. Ok, so I have this one Registry key, it's called Teslaplus.com, and I keep deleting it, but it keeps coming back. If I run Spybot to try and remove it, Spybot freezes up and I have to press ctrl-alt-delete to close it. If anyone has any tips or help, please reply.

btw, if I posted in the wrong section, sorry.
 
Hi there.

Are you using Spybot-S&D version 1.4 with all updates. If not sure, open Spybot Search & Destroy > Help > About.

Did you try running a Spybot-S&D scan in safe mode yet?

In safe mode, you have access to only basic files and drivers. When the machine is operating in normal mode all processes are running.
Scanning with Spybot-S&D in safe mode allows the program to try and remove items that keep reappearing after a scan, despite having been 'fixed'.

1) Reboot your computer into SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, begin tapping F8.
  • Instead of Windows loading as normal, a menu should appear.
  • Select the first option, to run Windows in Safe Mode.

2) Open Spybot-S&D while still in safe mode.
  1. Close all browsers, check for problems and fix everything found in red
  2. Repeat until no more items are found in red
a) Close Spybot-S&D
b) Reboot back into Windows
​
Let us know how it goes. :)
 
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