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pizzadudewa
2007-09-15, 22:07
Okay..

I use Spybot and it's the only thing that I feel gets rid of everthing....

So I recently picked up a computer to fix for a friend and I have an issue with Coolwwwebsearch.

I can delete ( or fix) every problem except this one. As soon as it's just about done fixing it the crahses. Even in safe mode.

Computer never crashes during scan...only when trying to remove this bot. There are 23 entries. And I removed all the other bots....but now all I have is Coolweb..and as soon as I try to fix it...BSOD.

Now this person has not gotten any of the 64 updates from microsoft since he got SP2. So I tried getting those installed and as soon as I start the process of getting the updates installed I get blue screen of death. I randomly picked a few to update and some loaded and some cause BSOD.

I also cannot access Microsoft firewall...says something is making it so I cannot access it...so it is obviously off. I ran CW shredder and it says it cannot find it...but I run spybot and it is there.

I also tried running Coolwebkiller and as soon as I do I get a pop-up saying it cannot find that program.

Does anyone know how I can get coolweb off this computer. I have never had this much difficulty. I know it is still on there because I get constant re-directs when browsing.

Zenobia
2007-09-15, 23:25
You(or your friend,whichever you decide among yourselfs)could ask for help in the malware removal forum.

The instructions are here:
http://forums.spybot.info/showthread.php?t=288

Malware removal:
http://forums.spybot.info/forumdisplay.php?f=22