View Full Version : Spybot Hangs at Coolwebsearch 6053
Not had this problem before, but have had recent problems with Spyware Secure. Program just gets 'stuck' at that point.
Spybotnorma
2007-09-25, 15:03
Hello,
We need some more information.
Which version of Spybot-S&D are you running?
Do you have the latest updates installed?
Are you running any other anti-spyware tools?
Which operating system (Windows) are you running?
Hi
It's version 1.4 - it's up to date
I am running Windows XP Professional 2002 SP2
I had AVGAS installed, I had Norton, I have AD Aware and I had to buy Spware Doctor to get rid of some stuff which was not being found by anything else. (not sure if I was ripped off there but the things they found looked genuine)
I have uninstalled all of that except Spybot S&D and Ad Aware. I had Ad Aware running with Spybot always and never a problem.
NB I tried to run Ad-Aware today too and it also hung.
I have had terrible problems recently with popups - Spybot says it has removed Spyware Secure but still getting them.
spybotsandra
2007-09-25, 15:14
Hello,
Please upgrade your program, version 1.5 is available!
You can download the new version here:
http://www.safer-networking.org/en/mirrors/index.html
Or choose the direct installation file:
http://www.spybotupdates.com/files/spybotsd15.exe
Don't forget to update afterwards!
Here is a tutorial:
http://www.safer-networking.org/en/howto/update.html
We hope you enjoy 1.5 even more than our previous releases!
Best regards
Sandra
Team Spybot
Ok done that (sorry...thought it was done automatically when you updated!) - same problem - still not progressing past coolwwwsearch at all. Not a problem on my old Win 98 machine, so presumably I have something wrong with this computer.
I've unistalled it, downloaded it again and reinstalled it - can't kick this problem.
spybotsandra
2007-09-25, 16:52
Hello,
Please also do the following:
Clean your Cache and Cookies in IE:
* Close all instances of Outlook Express and Internet Explorer
* Go to Control Panel > Internet Options > General tab
* Click the "Delete Cookies" button
* Next to it, Click the "Delete Files" button
* When prompted, place a check in: "Delete all offline content",
click OK
Clean your Cache and Cookies in Firefox (In case you also have
Firefox installed):
* Go to Tools > Options.
* Click Privacy in the menu on the left side of the Options window.
* Click the Clear button located to the right of each option
(History, Cookies, Cache).
* Click OK to close the Options window
Alternatively, you can clear all information stored while browsing
by clicking Clear All.
A confirmation dialog box will be shown before clearing the
information.
Clean other Temporary files + Recycle bin
* Go to start > run and type: *cleanmgr* and click ok.
* Let it scan your system for files to remove.
* Make sure Temporary Files, Temporary Internet Files, and Recycle
Bin are the only things checked.
* Press OK to remove them.
Best regards
Sandra
Team Spybot
OK...done all that...no difference. :sad:
md usa spybot fan
2007-09-25, 19:20
The problem may not be with Spybot itself but some condition being encountered while Spybot is scanning. Although it is long shot, I suggest you try running CHKDSK on your primary drive to make sure there are no file system errors that may be causing the problem.
Open a command prompt. Click Start then select Run… Type "command" or "cmd" (no quotes). Click "OK" Type "chkdsk x: /r" (type the command with no quotes and substituting the drive letter of the drive you want to scan for the "x:"). Note: Option /r : Locates bad sectors and recovers readable information.
If the following message appears:
Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N) Type "Y" (no quotes). Type "EXIT" (no quotes). Reboot your system. If you did not get the message indicating that a reboot was required (3. above), type "EXIT" (no quotes) when Chkdsk completes. Note: CHKDSK may run for quite a while so just be patient.For more information on CHKDSK see:
Chkdsk
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/chkdsk.mspx
OK I've done that - it didn't find anything, but Spybot is actually running now.
It's taking *ages* - taken 1 hour to do just over half (it's only a 20gb disk)