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Paul51sr
2007-10-30, 01:54
I saw where you have helped someone else with this issue.

When I boot I get about 4 windows errors all referring to xlibgfl254.dll. It says it's a bad image, not a windows image, etc.

Later if I open Adobe Acrobat Reader, I get it again. I also get it on opening some other applications as well.

I bought RegCure, they advertised they could fix it. They ended up refunding my $30 because they could not fix it with RegCure but thought if I bought a different product it might work.

I am not a computer wizard by any means, so please give good directions.

I have not tried any of your products yet.

Please guide me.

Thanks for your help.

tashi
2007-10-30, 02:09
Hello.

Our helpers will need a HJT log to analyse. :)

Please see the stickied procedure for this forum: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Copy/paste the Trend Micro HijackThis 2.0.2 log into a new topic, then I will close this one as helpers look for zero response.

Cheers.

tashi
2007-11-08, 04:54
Hello Paul51sr.

Regarding your PM, this was my post but I realize this entire experience can be confusing.


Hello.

Our helpers will need a HJT log to analyse. :)

Please see the stickied procedure for this forum: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Copy/paste the Trend Micro HijackThis 2.0.2 log into a new topic, then I will close this one as helpers look for zero response.

Cheers.


I will close this thread, please start a new topic and post the HJT log into it. I will then move the result of the Kaspersky Anti-Virus scan into the new thread.

This particular anti-virus scanner does not remove infections, it is a diagnostic tool for our helpers.

We do not use tools during a cleanup that require purchase. No need to run another Spybot-S&D scan. ;)

Best wishes.

Edit.
New topic: http://forums.spybot.info/showthread.php?t=19935