Firefox acting up, computer running slow, popups appearing! [Archive]

View Full Version : Firefox acting up, computer running slow, popups appearing!

kamo516

2007-11-19, 20:20

About a week ago I starting getting popups on my computer using both Firefox and IE 6.0. In addition, firefox has been encountering errors and shutting down. In addition, often when I go to open firefox, it says a copy is already running (when it is not) and I have to go to the task manager and manually shut it down to restart the program.

All computer processes seem to be running slower as well. I currently have AVG installed, windows defender, spybot s&d, spyware blaster, and run the tea timer with spybot.

The problem seems spyware related to me, but none of the scans have produced anything. I have attached a HJT log and the online virus scanner log. The online virus scanner indicated a virus infection, but all I could find in the log was an adware file.

My computer is used by a number of people so I am not sure what sites have been visited, but I believe nothing out outside of normal surfing. Thanks for any help you can provide.

Regards,

Kevin

KASPERSKY ONLINE SCANNER REPORT
Monday, November 19, 2007 12:45:11 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 19/11/2007
Kaspersky Anti-Virus database records: 461649
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\

Scan Statistics:
Total number of scanned objects: 153302
Number of viruses found: 1
Number of infected objects: 1
Number of suspicious objects: 0
Duration of the scan process: 02:34:11

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Avg7\l_100154.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log.lck Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-03092007-114830.log Object is locked skipped
C:\Documents and Settings\Kevin\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\cert8.db Object is locked skipped
C:\Documents and Settings\Kevin\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\history.dat Object is locked skipped
C:\Documents and Settings\Kevin\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\key3.db Object is locked skipped
C:\Documents and Settings\Kevin\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\parent.lock Object is locked skipped
C:\Documents and Settings\Kevin\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\search.sqlite Object is locked skipped
C:\Documents and Settings\Kevin\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\urlclassifier2.sqlite Object is locked skipped
C:\Documents and Settings\Kevin\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\Cache\_CACHE_001_ Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\Cache\_CACHE_002_ Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\Cache\_CACHE_003_ Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\Application Data\Mozilla\Firefox\Profiles\5al71zst.default\Cache\_CACHE_MAP_ Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\History\History.IE5\MSHist012007111920071120\index.dat Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\Temp\hpodvd09.log Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\Temp\_hphtra07.log Object is locked skipped
C:\Documents and Settings\Kevin\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Kevin\ntuser.dat Object is locked skipped
C:\Documents and Settings\Kevin\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\System Volume Information\catalog.wci\00000002.ps1 Object is locked skipped
C:\System Volume Information\catalog.wci\00000002.ps2 Object is locked skipped
C:\System Volume Information\catalog.wci\00010008.ci Object is locked skipped
C:\System Volume Information\catalog.wci\cicat.fid Object is locked skipped
C:\System Volume Information\catalog.wci\cicat.hsh Object is locked skipped
C:\System Volume Information\catalog.wci\CiCL0001.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiP10000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiP20000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiPT0000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiSL0001.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiSP0000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiST0000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\CiVP0000.000 Object is locked skipped
C:\System Volume Information\catalog.wci\INDEX.000 Object is locked skipped
C:\System Volume Information\catalog.wci\propstor.bk1 Object is locked skipped
C:\System Volume Information\catalog.wci\propstor.bk2 Object is locked skipped
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP174\A0035270.dll Infected: not-a-virus:AdWare.Win32.NewWeb.ar skipped
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP182\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Internet Logs\fwpktlog.txt Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{D5E28D6C-C523-430D-A14A-96872FDF6A04}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\SYSTEM32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\SYSTEM32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\AppEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SAM Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SAM.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SecEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SysEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\H323LOG.TXT Object is locked skipped
C:\WINDOWS\SYSTEM32\LogFiles\WUDF\WUDFTrace.etl Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\WIADEBUG.LOG Object is locked skipped
C:\WINDOWS\WIASERVC.LOG Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

HJT:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:10:23 PM, on 11/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\MATLAB704\webserver\bin\win32\matlabserver.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Plaxo\2.13.0.12\PlaxoHelper.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\PrintKey2000\Printkey2000.exe
C:\Program Files\Webshots\WebshotsTray.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Fire Fox
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.13.0.12\PlaxoHelper.exe -a
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {58916BE6-BAFF-4F33-AEFE-B2AA03FE4C86} - http://activex.microsoft.com/objects/ocget.dll
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} -
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} -
O16 - DPF: {AAF15A90-F3EC-4FEE-9A00-F65B25B83D05} - http://activex.microsoft.com/objects/ocget.dll
O16 - DPF: {BE1BDC4F-2AAC-494E-88B1-86B2EE4F2D6D} -
O16 - DPF: {CA8A9780-280D-11CF-A24D-444553540000} (Adobe PDF Reader) - http://activex.microsoft.com/objects/ocget.dll
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw9fd.law9.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {FF1CD9A3-00CD-45C1-8182-4EEC229A182D} (Plaxo Auto-Import Utility) -
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MATLAB Server (matlabserver) - Unknown owner - C:\Program Files\MATLAB704\webserver\bin\win32\matlabserver.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

--
End of file - 5500 bytes

pskelley

2007-11-24, 16:44

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

I do not see anything either, the one item Kapersky flagged is this and infected System Restore file.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP174\A0035270.dll Infected: not-a-virus:AdWare.Win32.NewWeb.ar skipped
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

A couple of things, 1) provide more more information about the "popups", specific infections cause specific popups.
2) Are you receiving an error messages, if so post them word for word.
3) Do you have multiple user accounts? If so, make me aware and be sure the HJT log I am seeing is from the admin account.
4) Why are you still runing IE6 when IE7 is available and affords better security?

Let's have combofix take a look, see if it finds anything:
Thanks to sUBs and anyone else who helped with this fix.

Download ComboFix from Here (http://www.techsupportforum.com/sectools/sUBs/ComboFix.exe) or Here (http://download.bleepingcomputer.com/sUBs/ComboFix.exe) to your Desktop.

Double click combofix.exe and follow the prompts.
When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply

Note: Do not mouseclick combofix's window while its running. That may cause it to stall

Also provide any information I requested.

Thanks

kamo516

2007-11-29, 02:50

I have run the ComboFix program and HJT and have posted the logs below. The logs are from the one and only admin account on this computer. I originally was not using IE7 because it conflicted with a program I needed to run for school, but is now compatible and I have now upgraded to IE7. I also upgraded to the newest version of Firefox. It still boots very slowly compared to IE, but that may just be a negative to Firefox. The error message I do get when FireFox malfunctions is: "Firefox has encountered an error and needs to close" and then I usually have to manually close it through task manager in order to restart it. It has not occurred though since I upgraded to the new version.

The popups I have been getting are ads and seem to appear when I am doing any type of research through sites like google and then choose to visit one of the search results websites.

As far as the item flagged by Kapersky, do I need to delete or repair it?

FYI, when I was running ComboFix, I forgot and left the spybot tea timer on. About 10 items were flagged with registry value changes (mostly web browser home pages), but I went ahead and allowed them assuming that is what the program was supposed to do. Let me know if this was an error on my part.

Thanks for all the help and have a great week.

Kevin

COMBO FIX LOG

ComboFix 07-11-19.4C - Kevin 2007-11-28 19:24:08.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.227 [GMT -6:00]
Running from: C:\Documents and Settings\Kevin\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\system32\drivers\qcttqzzm.dat
C:\WINDOWS\system32\drivers\ywhpmryt.dat
C:\WINDOWS\system32\nsoCB.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

.
-------\LEGACY_BOLLIEPY
-------\bolliepy

((((((((((((((((((((((((( Files Created from 2007-10-28 to 2007-11-29 )))))))))))))))))))))))))))))))
.

2007-11-25 20:31 6,058,496 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\ieframe.dll
2007-11-25 20:31 2,455,488 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\ieapfltr.dat
2007-11-25 20:31 991,232 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\ieframe.dll.mui
2007-11-25 20:31 459,264 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\msfeeds.dll
2007-11-25 20:31 383,488 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\ieapfltr.dll
2007-11-25 20:31 267,776 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\iertutil.dll
2007-11-25 20:31 63,488 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\icardie.dll
2007-11-25 20:31 52,224 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\msfeedsbs.dll
2007-11-25 20:31 13,824 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\ieudinit.exe
2007-11-19 08:34 <DIR> d-------- C:\WINDOWS\SYSTEM32\Kaspersky Lab
2007-11-19 08:34 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Kaspersky Lab
2007-11-19 01:16 <DIR> d-------- C:\Program Files\Trend Micro
2007-11-07 20:03 <DIR> d-------- C:\Program Files\Netflix
2007-11-06 22:22 79,875 --a------ C:\WINDOWS\SYSTEM32\adssite-remove.exe
2007-11-06 22:22 40,733 --a------ C:\WINDOWS\SYSTEM32\rightonadz-uninst.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-11-29 01:31 --------- d-----w C:\Program Files\Plaxo
2007-11-28 09:42 --------- d-----w C:\Documents and Settings\All Users\Application Data\Avg7
2007-11-07 20:16 --------- d-----w C:\Program Files\SpywareBlaster
2007-11-07 19:49 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2007-11-07 04:22 --------- d-----w C:\Documents and Settings\Kevin\Application Data\AVG7
2007-10-15 02:05 --------- d-----w C:\Program Files\FEHT
2007-03-13 07:07 51,008 -c--a-w C:\Documents and Settings\Kevin\Application Data\GDIPFONTCACHEV1.DAT
2006-02-26 19:24 8 ----a-w C:\Documents and Settings\Kevin\Application Data\usb.dat.bin
2005-12-08 19:55 2,743,192 ----a-w C:\Program Files\EbayToolbarSetup.exe
2003-04-15 15:56 207,759 ----a-w C:\Program Files\INSTALL.LOG
2005-05-17 04:48 622,161 --sha-w C:\WINDOWS\ServicePackFiles\gerbew.bak1
2005-05-19 00:27 621,760 --sha-w C:\WINDOWS\ServicePackFiles\gerbew.bak2
2005-05-19 16:23 624,802 --sha-w C:\WINDOWS\ServicePackFiles\gerbew.ini2
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe" [2005-05-31 01:04]
"PlaxoUpdate"="C:\Program Files\Plaxo\2.13.1.2\PlaxoHelper.exe" [2007-10-10 15:46]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 01:56]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PCTVOICE"="pctspk.exe" [2002-03-13 20:07 C:\WINDOWS\SYSTEM32\pctspk.exe]
"Windows Defender"="C:\Program Files\Windows Defender\MSASCui.exe" [2006-11-03 18:20]
"AVG7_CC"="C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" [2007-10-24 04:20]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"AVG7_Run"="C:\PROGRA~1\Grisoft\AVG7\avgw.exe" [2007-10-24 04:20]
"DWQueuedReporting"="C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2003-07-15 05:53]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2004-08-04 01:56 C:\WINDOWS\SYSTEM32\narrator.exe]

C:\Documents and Settings\Kevin\Start Menu\Programs\Startup\
Webshots.lnk - C:\Program Files\Webshots\WebshotsTray.exe [2003-07-13 17:52:01]
Yahoo! Widget Engine.lnk - C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe [2007-07-20 11:57:16]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2005-05-11 22:23:26]
Printkey2000.lnk - C:\Program Files\PrintKey2000\Printkey2000.exe [2007-06-27 21:15:11]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"AllowLegacyWebView"= 1 (0x1)
"AllowUnhashedWebView"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
backup=C:\WINDOWS\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
backup=C:\WINDOWS\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
backup=C:\WINDOWS\pss\Microsoft Office.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DIGStream]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DwlClient]
2004-05-27 19:05 323584 --a------ C:\Program Files\Common Files\Dell\EUSW\Support.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\mmtask]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroCheck]
C:\WINDOWS\system32\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
C:\Program Files\QuickTime\qttask.exe -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2007-03-07 21:19 77824 --a------ C:\Program Files\Java\jre1.6.0\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"mcupdmgr.exe"=3 (0x3)
"McTskshd.exe"=2 (0x2)
"McShield"=2 (0x2)
"McDetect.exe"=2 (0x2)

R2 mrtRate;mrtRate;C:\WINDOWS\system32\drivers\mrtRate.sys
R2 RTWTKRNL;Real-Time Windows Target;\??\C:\WINDOWS\system32\drivers\RTWTKRNL.sys
R3 ati2mtaa;ati2mtaa;C:\WINDOWS\system32\DRIVERS\ati2mtaa.sys
S3 NMSCFG;NIC Management Service Configuration Driver;\??\C:\WINDOWS\System32\drivers\NMSCFG.SYS
S3 NMSSvc;Intel(R) NMS;C:\WINDOWS\System32\NMSSvc.exe
S3 SilverLink;Texas Instruments SilverLink (USB GraphLink) Cable;C:\WINDOWS\system32\Drivers\SilvrLnk.sys
S3 WINIO;WINIO;\??\C:\WINDOWS\system32\winio.sys
S4 NeroNET;NeroNET;C:\Program Files\Ahead\NeroNET\NeroNET.exe -w

.
Contents of the 'Scheduled Tasks' folder
"2007-11-29 01:00:00 C:\WINDOWS\Tasks\831B4F5284D0C36A.job"
- c:\docume~1\kevin\applic~1\burnme~1\ace stupid idol.exe
"2007-11-26 10:00:00 C:\WINDOWS\Tasks\McAfee.com Scan for Viruses - My Computer (1) (D2Q95P21-Kevin).job"
- c:\program files\mcafee.com\vso\mcmnhdlr.exe
"2007-11-28 08:17:06 C:\WINDOWS\Tasks\MP Scheduled Scan.job"
- C:\Program Files\Windows Defender\MpCmdRun.exe
.
**************************************************************************

catchme 0.3.1262 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-11-28 19:32:07
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2007-11-28 19:33:54 - machine was rebooted
.
--- E O F ---

HIJACK THIS LOG

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:40:26 PM, on 11/28/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Plaxo\2.13.0.12\PlaxoHelper.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\PrintKey2000\Printkey2000.exe
C:\Program Files\Webshots\WebshotsTray.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.13.1.2\PlaxoHelper.exe -a
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Printkey2000.lnk = C:\Program Files\PrintKey2000\Printkey2000.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {58916BE6-BAFF-4F33-AEFE-B2AA03FE4C86} - http://activex.microsoft.com/objects/ocget.dll
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} -
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} -
O16 - DPF: {AAF15A90-F3EC-4FEE-9A00-F65B25B83D05} - http://activex.microsoft.com/objects/ocget.dll
O16 - DPF: {BE1BDC4F-2AAC-494E-88B1-86B2EE4F2D6D} -
O16 - DPF: {CA8A9780-280D-11CF-A24D-444553540000} (Adobe PDF Reader) - http://activex.microsoft.com/objects/ocget.dll
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw9fd.law9.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {FF1CD9A3-00CD-45C1-8182-4EEC229A182D} (Plaxo Auto-Import Utility) -
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MATLAB Server (matlabserver) - Unknown owner - C:\Program Files\MATLAB704\webserver\bin\win32\matlabserver.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

--
End of file - 5894 bytes

pskelley

2007-11-29, 03:46

As far as the item flagged by Kapersky, do I need to delete or repair it?
System Restore gets reset by turning it off, rebooting and turning it on, we will do that last, that item can do you no harm where it is.

combofix did remove some junk, and I see nothing in the HJT log. I suggest you look at this information:
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
to see if some of those proceedures speed you a some. You may as well get rid of that one infected System Restore file also:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

If Firefox continues to run slow, I suggest you uninstall it and download the program new from here:
http://www.mozilla.com/en-US/firefox/

We are finished with combofix, delete the program and the qoobox\quarantine folder, the program does not update and would need to be download new if ever needed again.

I'll post this information for you so you can benefit from it:
Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

kamo516

2007-11-29, 09:14

Well I guess it is looking pretty good now. Don't seem to be having any problems (popups, firefox, errors, etc.). One problem I am having though is regarding a windows update install. Then following update will not install after repeated attempts. Do you have any idea what the problem is? Maybe it will just take a few times.

Microsoft .NET Framework 1.1 Service Pack 1

Thanks again for the help. Have a great day.

Sincerely,

Kevin

pskelley

2007-11-29, 15:15

Hi Kevin, thanks for the feedback, perhaps some of this information will help.
http://support.microsoft.com/kb/885055
http://www.google.com/search?hl=en&q=Microsoft+.NET+Framework+1.1+Service+Pack+1&btnG=Google+Search
http://www.google.com/search?hl=en&q=can%27t+install+Microsoft+.NET+Framework+1.1+Service+Pack+1&btnG=Google+Search
http://v4.windowsupdate.microsoft.com/troubleshoot/
http://www.google.com/search?hl=en&q=windows+Update+troubleshooting&btnG=Search

It usually helps to know the error message you are receiving from Windows also.

If none of this helps, ask for it here: http://support.microsoft.com/
That is, afterall, what we pay them for.

Thanks...Phil