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Help spybot hangs while it is scanning

A

Archangel619

New member
please help me i got the latest version of spybot and everytime i start a scan it hangs on CoolwwwSearch.AboutBlank. please i would like someone to help me bc i really think my pc is infected with some spywares and i need to remove them. I also try to scan it in safe mode and it still doesnt work. This is my spybot version 1.5.1.15
 
Hello,

There may be different issues involved, for example:
http://forums.spybot.info/showthread.php?t=14322

Checklist:

1. You can try to set your scan priority lower:
  • Open Spybot-S&D, then leave it alone
  • Open Task Manager, and go to the Processes tab
  • Right-click on SpybotSD.exe, and choose "Set Priority..."
  • On the box that comes up, check/uncheck boxes so that ONLY "CPU 0" is checked.
  • Go back to the already-open Spybot-S&D, and run a scan. It should complete without hanging or losing responsiveness.

Another method:
  • Open Spybot-S&D and switch to "Advanced mode "via the menu bar item "Mode".
  • Select "Settings"-->"Settings" from the navigation bar on the left.
  • Under "Main Settings" you will find the point "Scan priority".
  • There you should choose "Lower" by ticking the checkbox.

2. Please delete your temporary files, clean your cache and delete your download files.

3. If you are using a system without enough storage, it might also depend on how much programs you have running when the scan is on and how much memory they need. It may help to close other programs while you are scanning.

You can also set your virtual memory higher.

  • Right click My Computer on the desktop.
  • Choose Properties->Advanced->Performance->Settings->Advanced->VirtualMemory->Change.
http://en.wikipedia.org/wiki/Virtual_memory

What other security software do you have installed, possibly there is a compatibility problem.

Otherwise, as you believe the machine is infected and that could be a contributing factor, please follow the procedure in this link to produce a HJT log:
"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)

Then start your own thread in the Malware Removal Forum A helper would advise you when available. Regards.
 
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