spybot S&D shutting down 2/3's of the way through scanning

[Clarissa]

it hits gaingator and then bang my whole system reboots also i use incredimail and at present cant send or reply to emails as it freezes up when i try i then need to open task manager end the task and then within 5mins of doing that the system again reboots this is driving me nuts please note it only reboots during the spybot scan or after i have ended incredimail via task manager
PLEASE someone help me get rid of this gaingator i had someone helping me that lives in Cananda on another site but they havent been online for a few days now and unfortunately i am getting inpatient and no one else on the site seems to be able to help me
he got me to download highjackthis log and dss.exe and copy and paste the findings to the forum but still i have not gotten any help since doing so
TIA for any help

[Clarissa]

anyone please
xx so frustrated

[spybotsandra]

Hello,

Which version of Spybot do you run?
Do you have installed the latest updates?

Please run also a scan in safe mode:
http://www.computerhope.com/issues/chsafe.htm

Best regards
Sandra
Team Spybot

[Clarissa]

hi
i did run the scan in safe mode and it still did the same thing got to gain gator and shut my pc down

i have version 1.5.1.15
last updated on the 5/12/2007 and when i hit search for updates it states there are no newer updates

[spybotsandra]

Hello,

Please try the new Spybot beta (http://www.spybotupdates.biz/files/beta/spybotsd15he-beta2.exe)

Please do also delete the contents of your Windows temp folder.

You can also try the following:
- select "Settings" --> "Settings" in the navigation bar on the left and untick the checkbox in front of "display confirmation dialogs"
- exit Spybot-S&D so the settings are saved
- run Spybot-S&D and "Check for problems" again

Expect it to run slowly, it appears to hang. Please be patient - it should clear with the problems fixed.

If it still doesn't work please select "Settings" --> "Settings" from the toolbar on the left. In the section "Main settings" please untick the checkbox in front of "Create system restore point when fixing spyware/usage tracks".

Best regards
Sandra
Team Spybot

[Clarissa]

temp files is empty already
doing the rest be back to give verdict soon

[Clarissa]

no good 1st scan run in safe mode about half way through it picked up a windows firewall override i stopped the check and fixed that
i then started the scan again and this time 2/3's the way through it rebooted the system again this was using the S&D beta

[spybotsandra]

Hello,

Spybot - Search & Destroy is quite CPU intensive. It is possible that the CPU overheating and the system is shutting down to protect the processor. Make sure that the fans are running and that dust is cleared from any ventilation ports in the case.

The problem can happen in both desktops and laptops, although the problem is more prevalent in laptops.

If you have a laptop with one of the one of the following processors:

- Mobile Pentium III-M
- Mobile Pentium 4-M
- Mobile Pentium 4
- Mobile Pentium M / Centrino
- Mobile AMD

Take a look at following suggestion by 100mill:

- Notebook CPU running hot during Spybot - Search & Destroy scan
http://forums.spybot.info/showthread.php?t=1816

If you have a desktop consider opening the case and checking to make sure the CPU heat sink is not too dusty. Doubt that this can be a problem, read the following threads:
- Spybot - Search & Destroy causes shut down
http://forums.spybot.info/showthread.php?t=2163
- PC crashes while Spybot - Search & Destroy is running
http://forums.spybot.info/showthread.php?t=2230

Best regards
Sandra
Team Spybot

[Clarissa]

ok
i will have to find a screw driver for that its a desk top by the way

but it doesnt explain why incredimail freezes up when i try to send an email
back shortly

[Clarissa]

ok couldnt find a screw driver but found a torch instead it has a fine layer of dust in the bottom of the case and a the same on the fan
why doesn't it shut down through all the other scanners i run like AVG antispyware and AVG antivirus or Adaware se personal