Cannot enter information into forms

[JasonS]

I have a computer that seems to be unable to submit information to forms. The browser is able to view the form and the user can enter information into the fields, but when the user clicks "Submit," the browser simply displays a blank page or a "Page cannot be displayed" message. Windows update also does not work.

Recently I noticed some alerts from Symantec Anti-Virus saying that it has quarantined a Trojan.Vundo. This seems to affect IE and Firefox, but Safari appears to be unaffected. Here is the HijackThis Log I generated for this computer:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 11:27:14 AM, on 12/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\GFI\FAXmaker\FMSTART.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Adobe\Acrobat70\Reader\reader_sl.exe
C:\WINDOWS\system32\userinit.exe
C:\Documents and Settings\rbarlow\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file://abcserver/Intranet/Default.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat70\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {144FF2DE-D1EC-43A8-88BD-B39E02B59A38} - C:\DOCUME~1\rbarlow\LOCALS~1\Temp\pmnnl.dll
O2 - BHO: {e9388292-8b1a-c80b-d1f4-3a37cbf77d97} - {79d77fbc-73a3-4f1d-b08c-a1b82928839e} - C:\WINDOWS\system32\sacfokxt.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [FMStart] "C:\Program Files\GFI\FAXmaker\FMSTART.EXE"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [runner1] C:\WINDOWS\mrofinu77.exe 61A847B5BBF72815358B2B27128065E9C084320161C4661227A755E9C2933154389A
O4 - HKLM\..\Run: [6cfa7afd] rundll32.exe "C:\WINDOWS\system32\fxpisavu.dll",b
O4 - HKLM\..\Run: [NetLSD] Rundll32.exe "C:\WINDOWS\system32\iefploho.dll",s
O4 - HKCU\..\Run: [cmds] rundll32.exe C:\DOCUME~1\rbarlow\LOCALS~1\Temp\pmnnl.dll,c
O4 - HKCU\..\Run: [NetLSD] Rundll32.exe "C:\WINDOWS\system32\iefploho.dll",s
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat70\Reader\reader_sl.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {012F24D4-35B0-11D0-BF2D-0000E8D0D146} (AtlCam Class) - http://207.88.150.51/sns100.ocx
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1190402673266
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ABC.local
O17 - HKLM\Software\..\Telephony: DomainName = ABC.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{27FFC89E-7151-4F74-8F40-CFEEF35BCB36}: NameServer = 10.0.0.3,65.106.1.196,65.106.7.196
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ABC.local
O17 - HKLM\System\CS1\Services\Tcpip\..\{27FFC89E-7151-4F74-8F40-CFEEF35BCB36}: NameServer = 10.0.0.3,65.106.1.196,65.106.7.196
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 6492 bytes

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

see this: http://forums.spybot.info/showpost.php?p=12880&postcount=2
C:\Program Files\Java\j2re1.4.2_03\ <<< BADLY out of date and likely why you are infected. Download the newest version of Java and uninstall all old versions in Add Remove Programs.

You have a Vundo infection which can be hard to remove. This will take some time and unless you are patient, understand how to follow directions and are comfortable working on your computer, you may want to seek local professional help. If you wish to proceed, read and follow the directions carefully.

Read the directions, you have posted and out of date version of HJT. Update to V2.0.2 from the instructions in the directions. DO NOT run and post the Kaspersky scan until I request it.

Post the correct HJT log.

Thanks

[pskelley]

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

If it had been 10 days or more since your last post, and especially if the helper assisting you posted a response to that post to which you did not reply, the topic will not be reopened.

In that situation, if you still require help, it would be best to start a new topic and include a fresh HijackThis log with a link to your original thread.

Everyone else please begin a New Topic.