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Backdoor-guard?? How to remove?

S

Shell

New member
Can someone please help me understand how to fix this issue?

I have a "Security Center Software Update" that I know is false. Based on research here I realized this was a virus or something that was trying to get me to install adware.

I have dowloaded and swept my computer with Spybot over a week ago. Many files were found that needed to be deleted, which I did.

However, I still have two screens I can not get rid of. One is a black screen that says my liscense is expired and then it bounces to another screen, telling me to call a 1-900 # to get access. I know it's a trap.

I can not get to my desktop, nor can I use cntrl/alt/delete.

Backdoor-guard is the referenced. There is something called Backdoor-guard Removal, but i have to download Spyhunter. All the feedback I have seen on Spyhunter indicates NOT to load it- that it will only add to my problems.

So how do I get rid of these two screens?? This is the URL they are referencing. Please let me know what other information you need.

backdoor-guard <--Security Center Soft

Thank you so much for your help!!!
 
Last edited by a moderator:
Shell,

Welcome, it sound like this trojan has taken over your system. If you can, boot to Safemode with Network Support and download and run this tool.

To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
    this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
Tutorial if you need it How to boot into Safemode


Download ComboFix from Here or Here to your Desktop.
  • Double click combofix.exe and follow the prompts.
  • When finished, it shall produce a log for you. Post the Combofix log and a HiJackthis log in your next reply
Note: Do not mouseclick combofix's window while its running. That may cause it to stall

If you can I need to see a Hijackthis log.

Download
Trendmicros Hijackthis to your desktop, double click it to install, follow the prompts
and by default it will install in C:\Program Files\Trendmicro\Hijackthis\Highjackthis.exe




  • Open HJT Scan and Save a Log File, it will open in Notepad
  • Go to Format and make sure Wordwrap is Unchecked
  • Go to Edit> Select All.....Edit > Copy and Paste the new log into this thread by using the
    Post Reply and not start a New Thread.
DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or
even required.
 
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