DJa-C
2008-01-11, 15:15
I've had a look through the forum and cannot see another problem like this one, and so am posting a new thread - apologies if it duplicates an old one.
I'm trying to tidy up a PC running Windows XP Pro SP-2, and am having serious problems with running Spy-Bot S&D... For background, I have had it on every computer I have owned in the past few years (that makes at least 7), have installed it to protect every computer I've even worked on, and have never had a significant problem.
The computer in question is only a couple of years old, and the only "unusual" thing that I have yet been able to identify is that it was set up by an "expert" with the hard-drive address F: instead of C:
So my first question is: Does this make a difference? (Aside from installation of course).
Now, I only have two symptoms to work with. The first is an error message that consistently appears (every 10 scanned items or so) when trying to scan the computer, which reads:
"Exception Processing Message c0000013 parameters 75b6f9c 75b6f9c 75b6f9c"
The second symptom is that immunisation stops after perhaps 4,000 threats and does not continue or respond...
Can anyone suggest what the problem might be, and rather more helpfully, how I can work round it? I'll happily provide more information if needed (& if I can, of course).
I hope to hear back! and sorry to have been so wordy!
Yours DJa-C
I'm trying to tidy up a PC running Windows XP Pro SP-2, and am having serious problems with running Spy-Bot S&D... For background, I have had it on every computer I have owned in the past few years (that makes at least 7), have installed it to protect every computer I've even worked on, and have never had a significant problem.
The computer in question is only a couple of years old, and the only "unusual" thing that I have yet been able to identify is that it was set up by an "expert" with the hard-drive address F: instead of C:
So my first question is: Does this make a difference? (Aside from installation of course).
Now, I only have two symptoms to work with. The first is an error message that consistently appears (every 10 scanned items or so) when trying to scan the computer, which reads:
"Exception Processing Message c0000013 parameters 75b6f9c 75b6f9c 75b6f9c"
The second symptom is that immunisation stops after perhaps 4,000 threats and does not continue or respond...
Can anyone suggest what the problem might be, and rather more helpfully, how I can work round it? I'll happily provide more information if needed (& if I can, of course).
I hope to hear back! and sorry to have been so wordy!
Yours DJa-C