Unable to remove smitfraud-C.CoreService

[Baldington2]

Hello guys,

As of late, I've been noticing that McAfee would alert me with the message that it just blocked a Buffer overflow in C:\WINDOWS\EXPLORER.EXE immediately after I just finished starting up the computer. I initially thought that was because I downloaded a short video file, and that deleting this would solve the problem. I was even bold enough to suggest that solution to someone who was experiencing the same problem on the "TechSupportGuys" forum, but quickly rescinded my statement after I got the alert again. Yesterday, however, something new happened: Even though I only use firefox, internet explorer (but NOT firefox) kept popping up with pop-ups that were unsurprisingly add-related, and they seemed to be increasing overtime, should I refuse to close them. This prompted me to download spybot, and a search on my computer discovered several threats (all in red) that it would subsequently be able to remove, except of course for the smitfraud-C.CoreService stuff. While following the "Before You Post" instructions, I did a spybot search in safe mode and this was somehow able to remove the smitfraud-C.coreService stuff. I am still a bit worried about it, so I have included my Kapersky and HJT log files here so that you guys may take a look at it for me. Thanks for your anticipated help.

HJT log is posted below:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:37:17 AM, on 1/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\system32\clipsrv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\vssvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\dmadmin.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\TheSage\TheSage.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-9EB4-FE6FA694B13E} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\PROGRA~1\IDM\QUICKF~1\PlugIns\IEHelp.dll
O2 - BHO: (no name) - {CE7C3CF0-4B15-11D1-ABED-709549C10000} - (no file)
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [Switch Off] C:\Program Files\Switch Off\swoff.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Switch Off] C:\Program Files\Switch Off\swoff.exe (User 'Default user')
O4 - Startup: TheSage.lnk = C:\Program Files\TheSage\TheSage.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install3.0/Installer.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Netgear Wireless Domain Login Service (NWDLS) - Unknown owner - C:\WINDOWS\system32\NWDLS.exe (file missing)

--
End of file - 8300 bytes

[Baldington2]

I would also like to add that I haven't gotten the "Buffer Overflow" stuff after my first spybot scan (where a majority of the threats except for smitfraud were removed), but who knows, perhaps it's just taking it's time.

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Wednesday, January 16, 2008 5:10:43 AM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 16/01/2008
Kaspersky Anti-Virus database records: 512575
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 96071
Number of viruses found: 1
Number of infected objects: 48
Number of suspicious objects: 0
Duration of the scan process: 03:44:29

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\McAfee\MNA\NAData Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\MSC\McUsers.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Data\TFR3.tmp Object is locked skipped
C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Logs\OAS.Log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\DSS\MachineKeys\7acf996c27029924b82028162cb3d4c4_a256fb97-162a-4558-be23-08ae4bbcb195 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\1cb25926b0a93f8d3814416b7d0755e9_a256fb97-162a-4558-be23-08ae4bbcb195 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\5d766a02f893b5551ebfd1ac07ebebe3_a256fb97-162a-4558-be23-08ae4bbcb195 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\6523c2a262e4017fb552b48c5eb174e0_a256fb97-162a-4558-be23-08ae4bbcb195 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\766e7758f09296ab9d2b6aa80bfd578a_a256fb97-162a-4558-be23-08ae4bbcb195 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\d74a79ac2ba2ef56826231a9f53d21c8_a256fb97-162a-4558-be23-08ae4bbcb195 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\db840db3c5017e11feb9ef38f7b18666_a256fb97-162a-4558-be23-08ae4bbcb195 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\dde0d5b233f5a891a429a1b3f6e174b0_a256fb97-162a-4558-be23-08ae4bbcb195 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\ea563f5ed0b8ea72081a19b9b561dd25_a256fb97-162a-4558-be23-08ae4bbcb195 Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\QSLLPSVCShare Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-273446d4/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-273446d4 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-2b77b85e/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-2b77b85e ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-2f9a64e7/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-2f9a64e7 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-2fef25de/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-2fef25de ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-3b28382f/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-3b28382f ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-3fbfb079/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-3fbfb079 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-448f2027/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-448f2027 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-4a0d44e1/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-4a0d44e1 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-4a23f26c/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-4a23f26c ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-54976693/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-54976693 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-64ce9eae/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-64ce9eae ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-6afb6d20/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-6afb6d20 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-6e508768/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-6e508768 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-6ed79dec/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-6ed79dec ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-6fd08a52/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-6fd08a52 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7250265f/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7250265f ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-75a16ddf/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-75a16ddf ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7703abb6/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7703abb6 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-78549b09/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-78549b09 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-79847480/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-79847480 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7b6b5efc/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7b6b5efc ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7d1d66da/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7d1d66da ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7dbda515/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\6.0\56\3c28cc78-7dbda515 ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\eRT.jar-27406485-3214a132.zip/HiPointInstallShieldRT.class Infected: Trojan-Downloader.Java.OpenConnection.ap skipped
C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\eRT.jar-27406485-3214a132.zip ZIP: infected - 1 skipped
C:\Documents and Settings\Owner\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner\ntuser.dat Object is locked skipped
C:\Documents and Settings\Owner\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP23\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Prefetch\Layout.ini Object is locked skipped
C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{E670D451-6A28-4BE3-B46C-4AFCBE92E009}.crmlog Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{83FC46D8-61C0-4079-AAA5-D8E01D32F3C7}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\ODiag.evt Object is locked skipped
C:\WINDOWS\system32\config\OSession.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\config\systemprofile\Cookies\index.dat Object is locked skipped
C:\WINDOWS\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\WINDOWS\system32\drivers\core.cache.dsk Object is locked skipped
C:\WINDOWS\system32\drivers\core.sys Object is locked skipped
C:\WINDOWS\system32\drivers\sptd.sys Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\LogFiles\WUDF\WUDFTrace.etl Object is locked skipped
C:\WINDOWS\system32\MsDtc\MSDTC.LOG Object is locked skipped
C:\WINDOWS\system32\MsDtc\Trace\dtctrace.log Object is locked skipped
C:\WINDOWS\system32\NtmsData\NTMSDATA Object is locked skipped
C:\WINDOWS\system32\NtmsData\NTMSREG Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\mcmsc_hYghW74OMA8ISks Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

When you post error messages, they must be word for word, just the way Windows gives them to you, that is the only way we can research the error. For instance, "buffer overflow" returns 273,000 posibles.

You have an infected java cache, let's proceed like this and see what happens.

1) C:\Documents and Settings\Owner\Application Data\Sun\Java\Deployment\cache\ <<< delete the contents of the Java cache
http://support.f-secure.com/enu/home/virusproblem/howtoclean/cleanjavacache.shtml

check your Java for an update, Java Runtime Environment (JRE) 6 Update 4 is released
http://forums.spybot.info/showpost.php?p=12880&postcount=2

2) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
* Run Spybot-S&D in Advanced Mode.
* If it is not already set to do this Go to the Mode menu select "Advanced Mode"
* On the left hand side, Click on Tools
* Then click on the Resident Icon in the List
* Uncheck "Resident TeaTimer" and OK any prompts.
* Restart your computer.

3) Please download ATF Cleaner by Atribune
http://www.atribune.org/content/view/25/2/
Save it to your Desktop. We will use this later.

4) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-9EB4-FE6FA694B13E} - (no file)
O2 - BHO: (no name) - {CE7C3CF0-4B15-11D1-ABED-709549C10000} - (no file)

Close all programs but HJT and all browser windows, then click on "Fix Checked"

5) Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

Restart...scan with Kaspersky to make sure it is clean, please do not post a clean scan. Post a new HJT log and any error messages you are still receiving.

Thanks

[Baldington2]

The Kaspersky scan is clean, and i have not been receiving any error messages as of late. Sorry it took me so long to reply, I work 10 to 6. Here is the HJT log you requested.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:36:30 PM, on 1/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\system32\clipsrv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\System32\dmadmin.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TheSage\TheSage.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\PROGRA~1\IDM\QUICKF~1\PlugIns\IEHelp.dll
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [Switch Off] C:\Program Files\Switch Off\swoff.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Switch Off] C:\Program Files\Switch Off\swoff.exe (User 'Default user')
O4 - Startup: TheSage.lnk = C:\Program Files\TheSage\TheSage.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install3.0/Installer.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Netgear Wireless Domain Login Service (NWDLS) - Unknown owner - C:\WINDOWS\system32\NWDLS.exe (file missing)

--
End of file - 7999 bytes

[pskelley]

Thanks for returning your HJT log and the feedback. I should have posted this link:
http://www.google.com/search?hl=en&q=buffer+overflow&btnG=Google+Search
Java was badly infected and had this trojan in it:
Trojan-Downloader.Java.OpenConnection.ap
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=JAVA_DLOADER.TJZ

This malicious JavaScript file may be downloaded unknowingly by a user when visiting malicious Web sites.
and just so you know how easy it is for this to happen:
http://www.theregister.com/2007/05/11/google_malware_map/
http://redtape.msnbc.com/2007/05/the_next_net_th.html
A good reason for keeping all programs up to date to give you the best chance of avoiding infections.

I'll keep your topic open for a few days:bigthumb:

For your information:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

Some good information for you:
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

Thanks...Phil
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

[Baldington2]

Thank you very much pskelley, I am very, very grateful for your help. My regards to all the other good people on Spybot who are doing their best to help us for free.