Remove adware for www.web-update.org and Scan and Repair Utilities 2006

[Zeproid]

I need help removing the adware for www.web-update.org that directs me to Scan and Repair Utilities 2006. I have already tried to remove it with scans using iolo's System Mechanic 6 Pro (which includes Kaspersky Anti-Virus, & iolo's Spython). I've also tried Webroot's SpySweeper. All of them report that my system is clean, i.e., they do not detect this problem. Here is my HJT log recorded while the adware window was open.

Logfile of HijackThis v1.99.1
Scan saved at 2:32:35 PM, on 2/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\BRMFRSMG.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Hacker\KAVPF.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dsl.sbc.yahoo.com/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
R3 - URLSearchHook: (no name) - {51654457-9FDE-ABA5-7B5F-6825647A4100} - Testimonials.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM32\djbez.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: RedirectPage Class - {DC8240DF-E60D-4193-B984-5111847DC7E6} - C:\PROGRAM FILES\WEBLOOKUP\WEBLOOKUP.DLL
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM32\djbez.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\Run: [ioloDelayModule] C:\Program Files\iolo\System Mechanic Professional 6\delay.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [System Mechanic Startup Guard] "C:\Program Files\iolo\System Mechanic 5 Professional\StartupGuard.exe"
O4 - HKCU\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Global Startup: Kaspersky Anti-Hacker.lnk = C:\Program Files\Kaspersky Lab\Kaspersky Anti-Hacker\KAVPF.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\foo.mht!http://195.95.218.83/users/sex/web/cool.chm::/on.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1132511270872
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://webview.webex.com/client/v_mywebex/webex/ieatgpc.cab
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe



I also could use a few recommendations on some diagnostic utilities similar to iolo's System Mechanic 6 Pro (Startup Guard, Registry Maintenance, Disk & Memory Defrag, and Detailed Diagnostics on overall system hardware and software). I'm just not a big fan of iolo’s support and company policies, and would prefer to send my $$ elsewhere.

Thanks in advance for any help you can give me.

[shelf life]

hi Zeproid,

lets try this:

scan with HJT, put a checkmark beside the items below, close all windows and click fix checked.

R3 - URLSearchHook: (no name) - {51654457-9FDE-ABA5-7B5F-6825647A4100} - Testimonials.dll (file missing)

O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM32\djbez.dll

O2 - BHO: RedirectPage Class - {DC8240DF-E60D-4193-B984-5111847DC7E6} - C:\PROGRAM FILES\WEBLOOKUP\WEBLOOKUP.DLL

O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM32\djbez.dll

O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\foo.mht!http://195.95.218.83/users/sex/web/cool.chm::/on.exe
---------------------------------------
look in c:\program files for a folder called WEBLOOKUP. delete entire folder.

also do this;
start>settings>Control Panel> click the Internet options icon

Next:

Click on Delete Cookies.

Click on Delete Files, Make sure Delete all offline content is checked and then click on OK

delete what you can:

Then click on Settings, then click on View Files if there is any thing in there, delete it. (edit>select all--- then file>delete)

Then at the top in the address bar, at the end where it says:

\Temporary Internet Files

change it to \Temp then hit enter and delete whats in there
-----------------------------------
see if things improve, shelf life

[Zeproid]

Hey Shelf life,

I believe this worked. Much thanks! Let me know where to donate? Tech Support @ iolo Tech didn't even have a clue. Completion List and HJT log below:

scan with HJT, put a checkmark beside the items below, close all windows and click fix checked.
DONE
R3 - URLSearchHook: (no name) - {51654457-9FDE-ABA5-7B5F-6825647A4100} - Testimonials.dll (file missing)
DONE
O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM32\djbez.dll
DONE
O2 - BHO: RedirectPage Class - {DC8240DF-E60D-4193-B984-5111847DC7E6} - C:\PROGRAM FILES\WEBLOOKUP\WEBLOOKUP.DLL
DONE
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\SYSTEM32\djbez.dll
DONE
O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\foo.mht!http://195.95.218.83/users/sex/web/cool.chm::/on.exe
DONE
---------------------------------------
look in c:\program files for a folder called WEBLOOKUP. delete entire folder.
DONE
also do this;
start>settings>Control Panel> click the Internet options icon
DONE
Next:

Click on Delete Cookies.
DONE
Click on Delete Files, Make sure Delete all offline content is checked and then click on OK
DONE
delete what you can:
DONE ALL DELETED
Then click on Settings, then click on View Files if there is any thing in there, delete it. (edit>select all--- then file>delete)
DONE
Then at the top in the address bar, at the end where it says:

\Temporary Internet Files

change it to \Temp then hit enter and delete whats in there
DONE
-----------------------------------
see if things improve, shelf life
__________________
Browser Security Check - DONE
Test Your Browser - DONE
Protecting your Digital Freedom - DONE

Logfile of HijackThis v1.99.1
Scan saved at 7:57:13 PM, on 2/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\BRMFRSMG.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Hacker\KAVPF.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dsl.sbc.yahoo.com/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\Run: [ioloDelayModule] C:\Program Files\iolo\System Mechanic Professional 6\delay.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [System Mechanic Startup Guard] "C:\Program Files\iolo\System Mechanic 5 Professional\StartupGuard.exe"
O4 - HKCU\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Global Startup: Kaspersky Anti-Hacker.lnk = C:\Program Files\Kaspersky Lab\Kaspersky Anti-Hacker\KAVPF.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1132511270872
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://webview.webex.com/client/v_mywebex/webex/ieatgpc.cab
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe

Thanks again,

Zeproid

[shelf life]

hi Zeproid,

good.
recommendations on some diagnostic utilities

i could provide some utilites i use, but i also reformat at least once per year.

for your reference:




Make sure you keep your Windows OS current by visiting Windows update (http://v4.windowsupdate.microsoft.com/en/default.asp)
occasionaly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

Also download, install and keep updated- Antivirus Software (and use only one):
Free for home users:
avast! 4 Home Edition Download (http://www.avast.com/eng/free_virus_protectio.html)
AVG free version 7.0 (http://free.grisoft.com/freeweb.php/doc/2/)
AntiVir Personal Edition (http://www.free-av.com/)

Adjust your browser settings: Change your(active x) settings in IE. With IE open go to tools, internet options, security tab. Click on the internet globe, then custom level. Set the first option "download signed active x controls" to prompt, the next two to disable. Read more:
Internet Explorer Privacy & Security Settings (https://netfiles.uiuc.edu/ehowes/www/btw/ie/ie-opts.htm)
Working with Internet Explorer 6 Security (http://www.microsoft.com/windows/ie/using/howto/security/settings.mspx)
Many exploits are directed at Internet Explorer, you dont have to use it. Try a different browser.
Like Firefox (http://www.mozilla.org/products/firefox/),
And Pegasus Mail for a safer e-mail, no tweaking needed. (http://www.pmail.com/)

Outlook Express with the default settings is not secure. It will run scripts, download images etc, just like a browser.
look here (http://www.codecutters.org/outlook/)
and here (http://www.tames.net/security/oesettings.htm)


Install a firewall. A firewall will control what comes in from the internet and what leaves your computer to the internet. A firewall will also alert you when a application trys to connect to the internet from your computer, this is a good way to catch crapware or trojans, trying to connect out bound from your computer- whats that and why does it need a internet connection? You can deny it access it until more investigation is done. Zone Alarm is a free and easy to use firewall, that will provide in and outbound protection. Microsoft XP firewall only provides inbound protection. SP2 adds in and out bound protection which is better than nothing, but is not as robust as third party firewalls, Be sure to run only >one< firewall.If you use another, be sure to disable XP's built in firewall. If you use Zone Alarm learn what needs/uses your internet connection. If something unusal or out of the ordinary "asks" deny it access until more investigation is done.
Zone Alarm (http://www.zonelabs.com/store/content/home.jsp)
Kerio Personal Firewall (http://www.kerio.com/us/kpf_home.html)
Outpost Firewall (http://www.agnitum.com/products/outpost/)
Sygate Personal Firewall (http://smb.sygate.com/products/spf_standard.htm)
Tiny Firewall (http://www.tinysoftware.com/home/tiny2?s=5375286922906434776A0&&pg=content05&an=tf6_home)
BlackIce (http://www.digitalriver.com/dr/v2/ec_dynamic.main?SP=1&PN=10&sid=26412)



Download one or two of these, install and update before using:(if these are constantly finding malware, then you need to make changes to your browser and or your habits)
CounterSpy (http://www.sunbelt-software.com/)Free trial version
Spybot Search and destroy (http://www.safer-networking.org/en/index.html)
Ad-Aware SE Personal edition (http://www.lavasoft.de/)
Microsoft AntiSpyware (beta version) (http://www.microsoft.com/athome/security/spyware/software/default.mspx)
Becarful with spyware "removers and scanners"-- there are many "rogue/suspect" (http://www.spywarewarrior.com/rogue_anti-spyware.htm) programs that "claim to remove" spyware.Check here first.

Other programs to consider:
Process Guard (http://www.diamondcs.com.au/processguard/) stop events/processes with user intervention
SpywareBlaster (http://www.bleepingcomputer.com/forums/index.php?showtutorial=49) add security to IE
IE-SPYAD (https://netfiles.uiuc.edu/ehowes/www/resource.htm#IESPYAD) adds adware peddlers sites/domains to IE restricted zone
CleanUp (http://www.stevengould.org/software/CleanUp/index.html) cleans out temps,history, autoforms etc

AntiTrojan software to fill in the gap:
a2 free (http://www.emsisoft.com/en/software/free/)
Ewido Security Suite (http://www.ewido.net/en/)
Trojan Hunter (30 day trial version) (http://www.misec.net/)
TDS-3 trail version (http://tds.diamondcs.com.au/) discontinued as of 07/05
Tauscan trial version (http://www.agnitum.com/products/tauscan/)


Learn More:
Browser Checkup (http://www.jasons-toolbox.com/BrowserSecurity/)
Parasite Free (http://www.doxdesk.com/parasite/prevention.html)
Safe Hex (http://www.claymania.com/safe-hex.html)
Shelf Lifes site (http://security-central.us/SafeHex/index.htm)
Home Computer Security (http://www.cert.org/homeusers/HomeComputerSecurity/)
Wilders Security Advisors (http://www.wilders.org/index.htm)

Watch what you download, and where you download it from. Many programs come bundled with extra software.You may be installing more than you think. Make sure you understand what it is you will be downloading and installing to your computer. Visit the makers website, learn more about the program, Does the program you want come bundled with other "3rd party" programs? What do the 3rd party programs do? Will they deliver ads? Track your surfing habits?. Read the EULA agreement, you know, that paragraph of stuff you "agree to" before the software installs? If you search hard enough you can always find a "clean" alternative to any software. Stay away from warez and crack sites. Becarful what you download from file sharing networks. If you are not sure, scan it with your Antivirus app. A small file (in KB) is probably not what you think it is. DO YOU TRUST THE SOURCE?

[tashi]

As the problem appears to be resolved this topic will be archived.
If you need it re-opened please send me a pm and provide a link to the topic.

Glad we could help.:)