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Error updating SpyBot S&D v1.4

T

thejammer

New member
I've had a PC or laptop/notebook of one kind or other since 1992. I've never had such a problem as this. The notebook is brand new. When I try to update SpyBot S&D I get the following error message exactly and completely as follows: "ERROR RETRIEVING UPDATE INFO FILE. CONNECTION CLOSED GRACEFULLY." It's NOT my Z.L. firewall as it's set to give access to SpybotSD.exe and others to do with SB&D. The worst part about this is the notebook is having problems with reaching other updating servers...as well. Even Z.L. can't update it's own Anti-spyware program and the same with others. Microsoft' s AntiSpyWare program DOES update, as does Ad-Aware. There seems to be a overall problem and I just have not been able to figure it out for days now. I've always had GREAT success, in the past, with this and all other anti-spyware programs. Can any knowledgeable person out there PLEASE help me. I very discouraged about this whole thing!!!! I've never made a Posting on any Forum before in my whole life. I'm running Win XP Home SP2 as my OS and please ask if you need anymore info. Thank you!
 
Hello,

1. The error message "Error retrieving update info file" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).

This information is also available in our How-To section (including a screenshot):
http://www.spybot.info/en/howto/proxy.html

2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidently blocked in their firewall.

3. If nothing else works, you can still use the manual updater, which is available on the website: http://www.safer-networking.org/en/download/index.html - the Detection Update.
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - this will be fixed with the next release)

Best regards
Sandra
Team Spybot
 
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