PDA

View Full Version : Blue screen problems


andye
2008-01-23, 17:58
Hi, I recently added an extra 1GB of RAM onto my system. I also loaded Microsoft Flight Sim X. Every time I ran FSX my pc would freeeze, requiring a system reset to recover the system. I also started getting a lot of Blue Screen instances. The first of these occurred during a routine defrag and gave the following:

STOP: 0x00000024 (0x001902FE, 0xF78C2BBC, 0xF78C28B8, 0xF7B77467)
Ntfs.sys - Address F7B77467 base at F7B52000, Datestamp 45cc56a7

I tried to do a virus scan and the pc kept crashing before the scan completed, each time giving me a Blue Screen event.

I have now uninstalled FSX and removed the additional 1GB of RAM. I ran a virus scan and got the following message:

Virus Name: Win32\Harnig!generic
Location: C:\WINDOWS\fd.exe<loadadv703.exe>

I am using CA Anti-Virus Ver 8.4.0.24

My PC is a home built system running Windows XP Home Edition with SP 2

My virus software does not provide any apparent fix for the Harnig infection. Can you offer any advice please?

Regards
Andy
tashi
2008-01-23, 18:06
Hello.




My virus software does not provide any apparent fix for the Harnig infection. Can you offer any advice please?


Are you able to produce a HJT log as shown here: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288) and post it in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) as you did last time?

Cheers.
lm10021
2008-01-24, 04:04
STOP: 0x00000024 (0x001902FE, 0xF78C2BBC, 0xF78C28B8, 0xF7B77467)
Ntfs.sys - Address F7B77467 base at F7B52000, Datestamp 45cc56a7

Hi Andy,

I don't know if this helps or not, but that stop error is documented:
http://support.microsoft.com/default.aspx?scid=kb;en-us;228888

Have you tried running a disk check, to see if you have any file system or physical disk errors (maybe caused by that virus)?

Edit: removed. This forum's purpose (http://forums.spybot.info/showthread.php?t=187). Thanks.


Good Luck,
andye
2008-01-24, 17:52
Ok folks, I've done the whole Spybot bit and sorted out a disk error; I've deleted a dodgy file and things seem to be ok now. Many thanks for the assistance.

Regards

Andy
tashi
2008-01-24, 18:37
Thank you for letting us know andye. :)
andye
2008-01-24, 19:03
Thankyou for the assistance Tashi