blarmstrong
2008-01-28, 13:40
I have discovered a folder called "New Folder" it can't be removed. My Task manager was disabled and I could not use "run". I have googled this topic and found others have commented - not always with helpful info. I have used SpyBot for several years - and have decided to ask on this forum for some advice. Do others have a problem with it. I cannot remove the Folder. I have run all the usual programs - nothing is detecting it. I would appreciate some assistance. I have done a system restore and got the task manager back and also "run" - but the folder is still there. People have said this is a bad thing and it can slow up your pc.
Hello and welcome to the forums
My name is Katana and I will be helping you to remove any infection(s) that you may have.
Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)
If you can do those three things, everything should go smoothly :D
Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post a log in the HJT forum and wait for help.
Unless informed of in advance, failure to post replies within 5 days will result in this thread being closed.
Click here (http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe) to download HJTinstall.exe
Save HJTinstall.exe to your desktop.
Double click on the HJTinstall.exe icon on your desktop.
By default it will install to C:\\Program Files\\Trend Micro\\Hijack This.
Click I accept
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
Installed Programs
Please could you give me a list of the programs that are installed.
Start HijackThis
Click on the Config button
Click on the Misc Tools button
Click on the Open Uninstall Manager button.
You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.
Download and Run ComboFix (by sUBs)
Please visit this webpage for instructions for downloading and running ComboFix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Post the log from ComboFix when you've accomplished that, along with the HijackThis logs.