ERRICAH
2008-01-29, 22:18
I am not computer savvy when it comes to viruses, malware and spyware. I am new to your website and I don't have a clue where to start. I purchased my computer a year ago and for a while it was running fine. For about four months I didn't have internet service until 12/19/07. I noticed last week that my computer is taking a long time to load to the desktop icon screen. It is also taking a long time to shut down. I am very upset because I am used to my computer moving very fast. I have used every free antivirus and spyward including yours and it doesn't seem to get rid of it. As a matter of fact it closed the program. I know that I have a virus because I used another program called Spyware doctor and that was the only one that detected it but it could not get rid of it. I am still getting pop ups, the computer is slow and it also says that Windows Index has closed. Periodically my computer shuts itself down. I have the Windows Vista 32-Bit Operating System and I am at my wits end. Luckily, I have a 15 year old son who is into computers to assist me. So whatever instructions you give me, I will give them to my son. He understands computer lingo alot better than I do. I read your website and I got CONFUSED.