Install Issue...

[jlee2070]

I'm trying to install 1.5.2 on my pc with XP and it's having troubles downloading the required files. During the File Download Phase, it hangs trying the get updallocator.php. Something about unable to resolve www.safer-networking.org. I know I can get to this url via the browser but during install, it doesn't work.

I installed this on another pc on the same network and it worked fine...

Any assistance appreciated...

[Toltec]

I'm having the same issue, any help appreciated.

[spybotsandra]

Hello,

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation".
The updates can be downloaded later on.

For more information on updating please have a look at this link on our website:
http://www.safer-networking.org/en/howto/update.html
You can also download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe).
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

[JohnnysAngel]

I'm trying to install 1.5.2 on my pc with XP and it's having troubles downloading the required files. During the File Download Phase, it hangs trying the get updallocator.php. Something about unable to resolve www.safer-networking.org (http://www.safer-networking.org).


I get the same error message. :banghead:

My error sending request reads "The server name or address could not be resolved."

I have done a complete uninstall with a new reinstall, but get the same error message.

What to do?! :scratch:

[md usa spybot fan]

JohnnysAngel:

As previously suggested by spybotsandra (http://forums.spybot.info/member.php?u=5), I suggest that you try skipping the updates during the installation and do them after the installation completes so that you are not subject to any connection problems during the installation:
Download the installation program spybotsd152.exe from one of the mirror sites listed here:
Mirror selection - The home of Spybot-S&D!
http://www.spybot.info/en/mirrors/index.html
Execute spybotsd152.exe.
When you get to the "Select Components" screen during the installation, uncheck "Download updates immediately" (see attachment).
After the installation completes go into Spybot > Update to download updates.
Note: If you have a firewall the updates in Spybot 1.5 are done using SDUpdate.exe not SpybotSD.exe as in the past. Therefore SDUpdate.exe must be authorized to access the internet through your firewall.

[JohnnysAngel]

You're a genious, md usa spybot fan...it worked! :2thumb: I had kept forgetting to uncheck the "download updates during installation" box during installation. :wink:

Thank you, thank you, thank you!!! :bow:

[Bad Dog]

I had similar issue and your sugestion has worked for me as well. Thank you!

[jlee2070]

For me, I was running Zone Alarm... Turned it off temporarily and it worked...

[13 0 13]

JohnnysAngel:

As previously suggested by spybotsandra (http://forums.spybot.info/member.php?u=5), I suggest that you try skipping the updates during the installation and do them after the installation completes so that you are not subject to any connection problems during the installation:
Download the installation program spybotsd152.exe from one of the mirror sites listed here:
Mirror selection - The home of Spybot-S&D!
http://www.spybot.info/en/mirrors/index.html
Execute spybotsd152.exe.
When you get to the "Select Components" screen during the installation, uncheck "Download updates immediately" (see attachment).
After the installation completes go into Spybot > Update to download updates.
Note: If you have a firewall the updates in Spybot 1.5 are done using SDUpdate.exe not SpybotSD.exe as in the past. Therefore SDUpdate.exe must be authorized to access the internet through your firewall.

Helped me out and works like a charm now.

[arly_m]

Thanks spybotsandra i just had a look at your reply to someone else and now i finally install spybot on my comp. A

[beamin1]

I'm having an extended issue with this problem - When trying to download the updates after installing I get a "No new updates" message but when I goto check for problems, I get an " You need to install the detection updates first by using the integrated update or the manual updater" which doesn't find new updates.

The PC I'm installing on will not access the internet at all now other than MSN messenger will work but no webpages will display.

I have a working version on a separate PC that I can copy over if that would work ?

Thanks, Beamin1

[spybotsandra]

Hello,

Please try to download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download (http://www.spybotupdates.com/updates/files/spybotsd_includes.exe) link.
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

[pylfan8386]

I have tried everything and am still getting the "Firefox can't find the server at www.safer-networking.org." I cant even update my spybot whatsoever Help me please!!!

[spybotsandra]

Hello,

Sounds more like an infection to me.
Please follow the procedure in this link: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)
Start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a helper will advise you as soon as available.

Best regards
Sandra
Team Spybot