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koolkamal
2008-02-25, 23:16
Hi Im new to the forum. Ive been having a 500 error msg on my web browser for sometime and posted on a different forum, and they told me to try hijackthis. It might be able to solve the problem. Ive tried everything else and nothing seems to fix my problem.

Here's my log... help would be greatly appreciated.

thanks..

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:01:31 PM, on 2/25/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\Program Files\Softwin\BitDefender9\bdnagent.exe
C:\Program Files\Softwin\BitDefender9\bdswitch.exe
C:\Program Files\Softwin\BitDefender9\vsserv.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Sony Ericsson\Mobile\audevicemgr.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\CONNMN~1.EXE
c:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterRuntime.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\CapMan.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\ElogErr.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\BROADC~1.EXE
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\SCRFS.exe
C:\PROGRA~1\SONYER~1\Mobile\MOBILE~1\EPMWOR~1.EXE
C:\Program Files\AIM\aim.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
E:\Kamal\n_v13c.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
E:\Kamal\Downloads\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: BrowserCmp - {1D8282E6-BC4F-469B-AAED-7E4FF077AD93} - C:\WINDOWS\System32\iebrowserc.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BDNewsAgent] "C:\Program Files\Softwin\BitDefender9\bdnagent.exe"
O4 - HKLM\..\Run: [BDSwitchAgent] "C:\Program Files\Softwin\BitDefender9\bdswitch.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Phone Connection Monitor.lnk = ?
O8 - Extra context menu item: Download All Links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{2E4DBF87-CD67-494D-AE9E-30146DBEE73F}: NameServer = 196.2.45.101 196.2.24.10
O17 - HKLM\System\CS3\Services\Tcpip\..\{2E4DBF87-CD67-494D-AE9E-30146DBEE73F}: NameServer = 196.2.45.101 196.2.24.10
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender9\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - Softwin - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

--
End of file - 6250 bytes
ken545
2008-02-26, 23:21
Hello koolkamal

Welcome to Safer Networking.

Please read Before YouPost (http://forums.spybot.info/showthread.php?t=288)
That said, All advice given by anyone volunteering here, is taken at own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.


Open HijackThis > Do a System Scan Only, close your browser and all open windows including this one, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - Default URLSearchHook is missing

O2 - BHO: BrowserCmp - {1D8282E6-BC4F-469B-AAED-7E4FF077AD93} - C:\WINDOWS\System32\iebrowserc.dll

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE



Please download Malwarebytes' Anti-Malware from Here (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) or Here (http://www.besttechie.net/tools/mbam-setup.exe)

Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy and Paste the entire report in your next reply along with a New Hijackthis log.
koolkamal
2008-03-02, 01:52
Here are my 2 logs for what uve suggested.
Hasnt fixed my problem though. Unfortunately.

Malwarebytes' Anti-Malware 1.03
Database version: 337

Scan type: Full Scan (A:\|C:\|E:\|H:\|)
Objects scanned: 193268
Time elapsed: 1 hour(s), 21 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Phoenix\Local Settings\Temp\GLC11.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Phoenix\Local Settings\Temp\GLC9.tmp (Malware.Trace) -> Quarantined and deleted successfully.

_________________________________

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:21:15 PM, on 3/1/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Softwin\BitDefender9\vsserv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe
C:\Program Files\Softwin\BitDefender9\bdoesrv.exe
C:\PROGRA~1\Softwin\BITDEF~1\bdnagent.exe
C:\PROGRA~1\Softwin\BITDEF~1\bdswitch.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Sony Ericsson\Mobile\audevicemgr.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\CONNMN~1.EXE
c:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterRuntime.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\CapMan.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\ElogErr.exe
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\BROADC~1.EXE
C:\PROGRA~1\SONYER~1\Mobile\CONNEC~1\SCRFS.exe
C:\PROGRA~1\SONYER~1\Mobile\MOBILE~1\EPMWOR~1.EXE
E:\Kamal\Downloads\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Corel Reminder] "C:\Program Files\Corel\Graphics10\Register\NAVBrowser.exe" /r /i "C:\Program Files\Corel\Graphics10\Register\NavLoad.ini"
O4 - HKLM\..\Run: [BDMCon] C:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe
O4 - HKLM\..\Run: [BDOESRV] "C:\Program Files\Softwin\BitDefender9\bdoesrv.exe"
O4 - HKLM\..\Run: [BDNewsAgent] "C:\PROGRA~1\Softwin\BITDEF~1\bdnagent.exe"
O4 - HKLM\..\Run: [BDSwitchAgent] "C:\PROGRA~1\Softwin\BITDEF~1\bdswitch.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Phone Connection Monitor.lnk = ?
O8 - Extra context menu item: Download All Links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender9\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - Softwin - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

--
End of file - 6056 bytes
ken545
2008-03-02, 04:14
Hi,

Malwarebytes did not find anything earthshattering,

500 error msg on my web browser This is a server error, do you get this message for most sites you try to access or just certain sites ?? It looks like your behind a router ???
koolkamal
2008-03-02, 23:28
It happens to random sites. One day the site will work then for the next couple of weeks it wont, then it'll happen to a different site. Right now it happens to a few sites that I try to view.

Ive pretty much tried everything I can, and have no idea what else to do.

(it's quite annoying actually)
ken545
2008-03-02, 23:51
Your log is clean and the scans are not picking up anything. There are a couple of programs you can run and we can see if anything is hiding from us.

First do a Free Online Scan with Kaspersky. If nothing comes up then I have another one for you to run.

Run this free online scan using Internet Explorer:
Kaspersky Online Virus Scanner (http://www.kaspersky.com/virusscanner)

Next Click on Launch Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make that the following are selected:
Scan using the following Anti-Virus database:
Standard
Scan Options:
Scan Archives
Scan Mail Bases
Click OK
Now under select a target to scan: Select My Computer
This will program will start and scan your system.
The scan will take a while so be patient and let it run.
Once the scan is complete it will display if your system has been infected.
Now click on the Save as Text button:
Save the file to your desktop.
Post the log along with a New HJT Log into your next reply.
ken545
2008-03-03, 01:12
Also, , when you get that error message, I need you to write it down word for word and post it please
koolkamal
2008-03-04, 22:34
Server Error
The following error occurred:

[code=SERVER_RESPONSE_CLOSE] The server closed the connection while reading the response. Contact your system administrator.

thats the error message Im getting.

Im getting broadband on thursday, so going wait and see if I still get that error message.

Thanks again for the help. Will post if I still keep getting the error message after getting broadband.
ken545
2008-03-05, 01:43
OK, do that, we will be here. Let me know if broadband made a difference?
koolkamal
2008-03-06, 14:08
Ive got broadband and so far no error message or anything. Websites all seem to be fine. :)

woohoo
ken545
2008-03-06, 14:17
Thats great :bigthumb: I will leave this thread open for about a week in case you need to post back.



How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.
Tutorial for System Restore (http://www.bleepingcomputer.com/tutorials/tutorial56.html) <-- Do this first to prevent yourself from being reinfected.
WhattheTech (http://forums.whatthetech.com/So_how_did_I_get_infected_in_the_first_place_t57817.html)
TonyKlein CastleCops (http://www.castlecops.com/postlite7736-.html)
Grinler BleepingComputer (http://www.bleepingcomputer.com/forums/topic2520.html)
GeeksTo Go (http://www.geekstogo.com/forum/index.php?autocom=custom&page=How_did_I)
Dslreports (http://www.dslreports.com/faq/10002)



Safe Surfn
Ken