View Full Version : My poor notebook is so slow! (Post 1 of 2)
melissa_may1
2008-03-05, 21:40
Hi helpers!
My Sony VAIO notebook, running XP home, is running so slow all of a sudden. I first suspected an MFT problem, since one utility said it was 98% full. But another said there was plenty of room.
Symptoms: Very slow to open programs. Saving a file hangs the system, and a long (30-50 minute?) wait ?might? allow it to come back. System hangs when accessing Start menu. System hangs when switching between open program windows. System hangs when attempting to shutdown or restart.
I've run the procedure outlined up top, so here are my logs, starting with Kaspersky and then HiJackThis.
Thanks in advance for any help you can give. I'm about 3 seconds from wiping this thing out and starting over!!!
:)
KASPERSKY ONLINE SCANNER REPORT
Wednesday, March 05, 2008 4:59:06 AM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 5/03/2008
Kaspersky Anti-Virus database records: 597488
Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true
Scan Target My Computer
C:\
E:\
F:\
Scan Statistics
Total number of scanned objects 133120
Number of viruses found 11
Number of infected objects 24
Number of suspicious objects 0
Duration of the scan process 02:25:03
Infected Object Name Virus Name Last Action
C:\Documents and Settings\Administrator.WKSTA1.001\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Administrator.WKSTA1.001\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Administrator.WKSTA1.001\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Administrator.WKSTA1.001\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Administrator.WKSTA1.001\Local Settings\History\History.IE5\MSHist012008030420080305\index.dat Object is locked skipped
C:\Documents and Settings\Administrator.WKSTA1.001\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Administrator.WKSTA1.001\Local Settings\Temporary Internet Files\Content.IE5\S9YF4HAZ\picnic_pies_aol_for0_2[1].swf Object is locked skipped
C:\Documents and Settings\Administrator.WKSTA1.001\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Administrator.WKSTA1.001\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-12102006-233514.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\648D7BCD.tmp/bpk.exe Infected: not-a-virus:Monitor.Win32.Perflogger.bt skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\648D7BCD.tmp/bpkun.exe Infected: not-a-virus:Monitor.Win32.Perflogger.bu skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\648D7BCD.tmp/bpkvw.exe Infected: not-a-virus:Monitor.Win32.Perflogger.bv skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\648D7BCD.tmp/Setup.exe Infected: not-a-virus:Monitor.Win32.Perflogger.bx skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\648D7BCD.tmp/bpkhk.dll Infected: not-a-virus:Monitor.Win32.Perflogger.163 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\648D7BCD.tmp/bpkr.exe Infected: Trojan.Win32.KillAV.is skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\648D7BCD.tmp RAR: infected - 6 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\648D7BCD.tmp CryptFF: infected - 6 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\Quarantine\etr1D.tmp Infected: Trojan-Downloader.JS.Zapchast.f skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\36F958C4.TMP Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\605016C6.TMP Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp(2)\99EA2962.TMP Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\username\Application Data\Thunderbird\Profiles\1okwu791.default\Mail\Local Folders\Inbox/[From "Robert G. Morris" ][Date Wed, 4 Oct 2006 10:50:58 -0400]/UNNAMED/[From =?ISO-8859-1?Q?casa?= ][Date 04 Oct 2006 11:26:14 -0400]/text/[From [Norton AntiSpam] melissa, Happy New Year from Hercules Hook][Date Wed, 24 Jan 2007 14:28:47 -0600]/UNNAMED/[From Chris Bloom ][Date Wed, 24 Jan 2007 17:11:31 -0500 (EST)]/text/[From ][Date Wed, 24 Jan 2007 18:28:07 -0800]/UNNAMED Infected: Email-Worm.Win32.Zhelatin.dam skipped
C:\Documents and Settings\username\Application Data\Thunderbird\Profiles\1okwu791.default\Mail\Local Folders\Inbox/[From "Robert G. Morris" ][Date Wed, 4 Oct 2006 10:50:58 -0400]/UNNAMED/[From =?ISO-8859-1?Q?casa?= ][Date 04 Oct 2006 11:26:14 -0400]/text/[From [Norton AntiSpam] melissa, Happy New Year from Hercules Hook][Date Wed, 24 Jan 2007 14:28:47 -0600]/UNNAMED/[From Chris Bloom ][Date Wed, 24 Jan 2007 17:11:31 -0500 (EST)]/text Infected: Email-Worm.Win32.Zhelatin.dam skipped
C:\Documents and Settings\username\Application Data\Thunderbird\Profiles\1okwu791.default\Mail\Local Folders\Inbox/[From "Robert G. Morris" ][Date Wed, 4 Oct 2006 10:50:58 -0400]/UNNAMED/[From =?ISO-8859-1?Q?casa?= ][Date 04 Oct 2006 11:26:14 -0400]/text/[From [Norton AntiSpam] melissa, Happy New Year from Hercules Hook][Date Wed, 24 Jan 2007 14:28:47 -0600]/UNNAMED Infected: Email-Worm.Win32.Zhelatin.dam skipped
C:\Documents and Settings\username\Application Data\Thunderbird\Profiles\1okwu791.default\Mail\Local Folders\Inbox/[From "Robert G. Morris" ][Date Wed, 4 Oct 2006 10:50:58 -0400]/UNNAMED/[From =?ISO-8859-1?Q?casa?= ][Date 04 Oct 2006 11:26:14 -0400]/text/[From "Porta Jump" ][Date Wed, 28 Feb 2007 09:48:55 -0600]/UNNAMED/[From "RingTone Shop" ][Date Wed, 28 Feb 2007 11:11:13 -0 ... /[From "Branch Banking and Trust" ][Date Wed, 28 Feb 2007 15:57:15 -0500]/UNNAMED Infected: Trojan-Spy.HTML.Bankfraud.ri skipped
C:\Documents and Settings\username\Application Data\Thunderbird\Profiles\1okwu791.default\Mail\Local Folders\Inbox/[From "Robert G. Morris" ][Date Wed, 4 Oct 2006 10:50:58 -0400]/UNNAMED/[From =?ISO-8859-1?Q?casa?= ][Date 04 Oct 2006 11:26:14 -0400]/text/[From "Porta Jump" ][Date Wed, 28 Feb 2007 09:48:55 -0600]/UNNAMED/[From "RingTone Shop" ][Date Wed, 28 Feb 2007 11:11:13 -0500]/html Infected: Trojan-Spy.HTML.Bankfraud.ri skipped
C:\Documents and Settings\username\Application Data\Thunderbird\Profiles\1okwu791.default\Mail\Local Folders\Inbox/[From "Robert G. Morris" ][Date Wed, 4 Oct 2006 10:50:58 -0400]/UNNAMED/[From =?ISO-8859-1?Q?casa?= ][Date 04 Oct 2006 11:26:14 -0400]/text/[From "Porta Jump" ][Date Wed, 28 Feb 2007 09:48:55 -0600]/UNNAMED Infected: Trojan-Spy.HTML.Bankfraud.ri skipped
C:\Documents and Settings\username\Application Data\Thunderbird\Profiles\1okwu791.default\Mail\Local Folders\Inbox/[From "Robert G. Morris" ][Date Wed, 4 Oct 2006 10:50:58 -0400]/UNNAMED/[From =?ISO-8859-1?Q?casa?= ][Date 04 Oct 2006 11:26:14 -0400]/text Infected: Trojan-Spy.HTML.Bankfraud.ri skipped
C:\Documents and Settings\username\Application Data\Thunderbird\Profiles\1okwu791.default\Mail\Local Folders\Inbox/[From "Robert G. Morris" ][Date Wed, 4 Oct 2006 10:50:58 -0400]/UNNAMED Infected: Trojan-Spy.HTML.Bankfraud.ri skipped
C:\Documents and Settings\username\Application Data\Thunderbird\Profiles\1okwu791.default\Mail\Local Folders\Inbox Mail Berkeley mbox: infected - 8 skipped
C:\Documents and Settings\username\Desktop\Downloads\AceHTMLPro\acehtml6pro.exe/data0007/data0146 Infected: not-a-virus:AdWare.Win32.BHO.w skipped
C:\Documents and Settings\username\Desktop\Downloads\AceHTMLPro\acehtml6pro.exe/data0007 Infected: not-a-virus:AdWare.Win32.BHO.w skipped
C:\Documents and Settings\username\Desktop\Downloads\AceHTMLPro\acehtml6pro.exe NSIS: infected - 2 skipped
C:\Documents and Settings\username\Desktop\Downloads\Rootkit Revealer\PsTools\pskill.exe Infected: not-a-virus:RiskTool.Win32.PsKill.k skipped
C:\Documents and Settings\username\Desktop\Downloads\Rootkit Revealer\PsTools.zip/pskill.exe Infected: not-a-virus:RiskTool.Win32.PsKill.k skipped
C:\Documents and Settings\username\Desktop\Downloads\Rootkit Revealer\PsTools.zip ZIP: infected - 1 skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\e690693f15bf96506769a1f716238b\msxml4-KB927978-enu.log Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{E28BBD50-0570-405B-9B46-4310F2CE5171}\RP209\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
Scan process completed.
melissa_may1
2008-03-05, 21:41
Here's the HiJackThis log...
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:00:40 AM, on 3/5/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint\Apntex.exe
C:\Documents and Settings\mikemotta\Desktop\Virus Removal\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.3558\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\binaries\msconfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Transfer by Image Converter 2 - C:\Program Files\Sony\Image Converter 2\menu.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OneNote\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: PUFLITE - http://mikemotta.point2agent.com/Office/ColpaControls/Photo/Control/PUFLITE.CAB
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/fios_settings/include/vzTCPConfig.CAB
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4989312D-58CF-11D5-A7D7-00E02911103E} (Interealty MultiSelect) - http://stwmls.mlxchange.com/Control/MultiSelectComboBox.cab
O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01_6.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by113fd.bay113.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1134938158953
O16 - DPF: {6FD482A3-7B57-438B-B040-52CAA30147EE} (MLXchange Client Utils) - http://stwmls.mlxchange.com/Control/MLXClientUtils.cab
O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) - http://stwmls.mlxchange.com/Control/IRCSharc.cab
O16 - DPF: {9C024426-7859-4B2D-AB4C-B1E370AE7549} - http://us.mcafee.com/Apps/WSC/en-us/WscWlanScannerCtrl.cab
O16 - DPF: {A762E064-A885-40E4-AC10-671BB62DC2B2} (OFMailHTMLCtl Class) - http://www.eomniform.com/OF5/nsplugins/OFMailX.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{84B0C9EC-979F-4D1E-802A-4C555C846170}: NameServer = 208.218.130.4,208.218.130.5
O17 - HKLM\System\CCS\Services\Tcpip\..\{B2C74E80-0FB4-4E20-8AD6-1F312E7C46C8}: NameServer = 68.87.66.172,208.218.130.4,208.218.130.5,68.87.96.4,68.87.96.3
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O24 - Desktop Component AutorunsDisabled: (no name) - (no file)
--
End of file - 9826 bytes
Hi melissa_may1
First I would like to know that how much RAM does your laptop have?
melissa_may1
2008-03-10, 14:29
Hi Shaba:
Thanks for your response!
The computer's memory is as follows:
Memory: 512MB3 PC-3200 400MHz DDR2 (512MBx2)
(Expandable up to 2GB)
The computer is two years old. The full specs are:
Processor: Intel® Centrino™ Mobile Technology
Intel® Pentium® M Processor 750 (1.86GHz1, 2MB L2 Cache)
Front Side Bus Speed: 533MHz
Chipset: Intel® 915GM
Integrated Wireless LAN: Intel® PRO/Wireless 2200BG Network Connection (802.11b/g)4
LCD: 15.4” WXGA5 (1280x800) with XBRITE-ECO™ technology
Hard Drive: 100GB4 4200rpm Ultra ATA
Graphics: NVIDIA® GeForce™ Go 6400 with TurboCache™ supporting 128MB
Graphics Interface: VGA out w/ Smart Display Sensor
Optical Drive:
DVD+R Double Layer / DVD±RW Drive2
Modem: Integrated V.90 Modem (RJ-11)
Ethernet: 10Base-T/100Base-TX Fast Ethernet (RJ-45)
2 USB 2.0 ports, Monitor (VGA) Port, Printer Port, DC in, RJ-45 Ethernet
Memory Stick® Media Slot
PC Card Slots: One PCMCIA - Type II/Type I card slot with CardBus support
Other Interfaces: 4pin i.LINK® connector (IEEE 13943), 3 USB 2.0 ports, Port replicator connector, VGA out
Pointing Device: Electro-Static touch pad
Hi
Thanks for detailed info :)
It looks like that your Graphics card uses RAM as well which might explain slowness.
Is Symantec up-to-date?
melissa_may1
2008-03-10, 14:55
Hi Shaba:
Symantec is up to date, with latest product updates and database updates.
Please bear in mind that the computer had been working perfectly, and this problem came on suddenly.
The problem began when I plugged in a friend's camera memory adapter, and copied some photos from the memory card. Symantec did not find anything wrong with the files.
Thanks again for your reply!
Hi
Let's check a bit deeper:
1. Download combofix from any of these links and save it to Desktop:
Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link 2 (http://www.forospyware.com/sUBs/ComboFix.exe)
Link 3 (http://subs.geekstogo.com/ComboFix.exe)
**Note: It is important that it is saved directly to your desktop**
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you (C:\ComboFix.txt). Post that log in your next reply
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.
If you have problems with Combofix usage, see here (http://www.bleepingcomputer.com/combofix/how-to-use-combofix)
Post:
- a fresh HijackThis log
- combofix report
melissa_may1
2008-03-11, 00:26
Here are the ComboFix and HJT logs:
ComboFix 08-03-10.1 - WKSTA1 2008-03-10 18:32:17.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.135 [GMT -4:00]
Running from: C:\Documents and Settings\WKSTA1\Desktop\ComboFix.exe
* Created a new restore point
WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
C:\WINDOWS\setup.exe
.
((((((((((((((((((((((((( Files Created from 2008-02-10 to 2008-03-10 )))))))))))))))))))))))))))))))
.
2008-03-05 09:03 . 2008-03-05 09:03 <DIR> d-------- C:\Program Files\Spybot - Search & Destroy
2008-03-05 09:03 . 2008-03-05 09:49 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-03-04 18:23 . 2008-03-04 18:23 <DIR> d-------- C:\WINDOWS\system32\Kaspersky Lab
2008-03-04 18:23 . 2008-03-04 18:23 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Kaspersky Lab
2008-03-02 17:52 . 2008-03-02 17:52 <DIR> d-------- C:\Documents and Settings\WKSTA1\WD Sync Data
2008-02-17 15:12 . 2005-07-22 20:20 <DIR> d-------- C:\Documents and Settings\Administrator.ROUTER.001\Application Data\Intuit
2008-02-17 15:12 . 2005-07-22 20:41 <DIR> d-------- C:\Documents and Settings\Administrator.ROUTER.001\Application Data\InterMute
2008-02-17 15:11 . 2005-07-22 20:25 <DIR> d-------- C:\Documents and Settings\Administrator.ROUTER.001\Application Data\Symantec
2008-02-17 15:11 . 2005-07-22 20:06 <DIR> d-------- C:\Documents and Settings\Administrator.ROUTER.001\Application Data\Sony Corporation
2008-02-15 16:24 . 2005-07-22 20:41 <DIR> d-------- C:\Documents and Settings\Administrator.ROUTER.000\Application Data\InterMute
2008-02-11 20:29 . 2008-02-11 20:40 <DIR> d-------- C:\Program Files\Scotts-Jpeg-Commenter
2008-02-11 02:33 . 2008-02-11 02:33 <DIR> d-------- C:\Program Files\FLV Player
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-03-10 23:17 --------- d-----w C:\Documents and Settings\All Users\Application Data\Symantec
2008-03-10 22:31 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-03-06 03:20 --------- d-----w C:\Program Files\Mozilla Thunderbird
2008-03-03 15:36 --------- d-----w C:\Documents and Settings\WKSTA1\Application Data\Apple Computer
2008-02-25 17:48 --------- d-----w C:\Documents and Settings\All Users\Application Data\pdf995
2008-02-10 04:18 --------- d-----w C:\Documents and Settings\WKSTA1\Application Data\dvdcss
2008-02-01 23:53 --------- d-----w C:\Program Files\Notepad++
2008-01-16 04:02 --------- d-----w C:\Program Files\WMR11
2008-01-15 14:54 10,537 ------w C:\WINDOWS\system32\drivers\COH_Mon.cat
2008-01-15 10:28 706 ------w C:\WINDOWS\system32\drivers\COH_Mon.inf
2008-01-12 23:32 23,904 ------w C:\WINDOWS\system32\drivers\COH_Mon.sys
2007-09-04 19:56 30 ------w C:\Program Files\Exiferupdate.ini
2006-02-06 16:13 180 ------w C:\Documents and Settings\WKSTA1\Application Data\wklnhst.dat
2001-08-22 18:15 245,760 ------w C:\WINDOWS\inf\i386\viceo.dll
2001-08-22 18:13 61,440 ------w C:\WINDOWS\inf\i386\gl.dll
2001-08-22 18:13 32,768 ------w C:\WINDOWS\inf\i386\Pmicro.dll
2001-08-03 23:29 13,824 ------w C:\WINDOWS\inf\i386\Usbscan.sys
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 08:00 15360]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-01-09 22:59 115816]
"Apoint"="C:\Program Files\Apoint\Apoint.exe" [2003-11-07 20:21 114688]
"osCheck"="C:\Program Files\Norton Internet Security\osCheck.exe" [2006-09-05 22:22 26248]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2007-11-28 20:51 583048]
"MSConfig"="C:\WINDOWS\pchealth\helpctr\binaries\msconfig.exe" [2004-08-04 08:00 158208]
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-03-22 19:29 39264]
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\VESWinlogon]
VESWinlogon.dll 2005-05-20 20:42 73728 C:\WINDOWS\system32\VESWinlogon.dll
[HKLM\~\startupfolder\C:^Documents and Settings^WKSTA1^Start Menu^Programs^Startup^HotSync Manager.lnk]
path=C:\Documents and Settings\WKSTA1\Start Menu\Programs\Startup\HotSync Manager.lnk
backup=C:\WINDOWS\pss\HotSync Manager.lnkStartup
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Alcmtr]
--------- 2005-05-03 21:43 69632 C:\WINDOWS\ALCMTR.EXE
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AzMixerSel]
--------- 2005-04-29 17:56 45056 C:\Program Files\Realtek\InstallShield\AzMixerSel.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
--a------ 2004-08-04 08:00 15360 C:\WINDOWS\system32\ctfmon.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
--------- 2005-06-29 17:33 77824 C:\WINDOWS\system32\hkcmd.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
--------- 2007-11-15 14:11 267048 C:\Program Files\iTunes\iTunesHelper.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvCplDaemon]
--------- 2005-06-09 19:56 6746112 C:\WINDOWS\system32\NvCpl.dll
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence]
--------- 2005-06-29 17:33 114688 C:\WINDOWS\system32\igfxpers.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--------- 2007-11-15 00:43 286720 C:\Program Files\QuickTime\qttask.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RTHDCPL]
--------- 2005-06-29 16:25 14720000 C:\WINDOWS\RTHDCPL.EXE
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SonyPowerCfg]
--------- 2005-05-15 08:51 184320 C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\VZRemoteCommander]
--------- 2005-01-31 13:10 192512 C:\Program Files\Sony\VAIO Zone Remote Commander\AvRmtCtr.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
--------- 2006-11-03 19:20 866584 C:\Program Files\Windows Defender\MSASCui.exe
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"SPBBCSvc"=2 (0x2)
"SNDSrvc"=2 (0x2)
"SAVScan"=3 (0x3)
"NSCService"=3 (0x3)
"navapsvc"=2 (0x2)
"comHost"=3 (0x3)
"ccProxy"=2 (0x2)
"ccISPwdSvc"=3 (0x3)
"WMPNetworkSvc"=3 (0x3)
"VLU"=3 (0x3)
"VAIO Event Service"=2 (0x2)
"VAIO Entertainment Aggregation and Control Service"=3 (0x3)
"SPTISRV"=3 (0x3)
"rpcapd"=3 (0x3)
"QBFCService"=3 (0x3)
"PACSPTISVR"=3 (0x3)
"ose"=3 (0x3)
"MySQL"=3 (0x3)
"MSCSPTISRV"=3 (0x3)
"iPod Service"=3 (0x3)
"Image Converter video recording monitor for VAIO Entertainment"=3 (0x3)
"IDriverT"=3 (0x3)
"HCTABKMO"=3 (0x3)
"gusvc"=3 (0x3)
"GFYIVZXD"=3 (0x3)
"CiSvc"=3 (0x3)
"Apple Mobile Device"=2 (0x2)
"Apache2"=3 (0x3)
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"C:\\WINDOWS\\system32\\sessmgr.exe"=
"C:\\Program Files\\Intuit\\QuickBooks 2007\\QBDBMgrN.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=
S3 HPFXBULK;HPFXBULK;C:\WINDOWS\system32\drivers\hpfxbulk.sys [2005-09-20 06:22]
S3 MEMSWEEP2;MEMSWEEP2;C:\WINDOWS\system32\SophosMEMSWEEP.SYS []
S3 pnetmdm;PdaNet Modem;C:\WINDOWS\system32\DRIVERS\pnetmdm.sys [2004-12-27 00:35]
S4 GFYIVZXD;GFYIVZXD;C:\DOCUME~1\ADMINI~1.001\LOCALS~1\Temp\GFYIVZXD.exe [2008-02-17 20:32]
S4 HCTABKMO;HCTABKMO;C:\DOCUME~1\MIKEMO~1\LOCALS~1\Temp\HCTABKMO.exe []
S4 Image Converter video recording monitor for VAIO Entertainment;Image Converter video recording monitor for VAIO Entertainment;C:\Program Files\Sony\Image Converter 2\IcVzMon.exe [2005-04-05 16:06]
S4 VLU;VLU;C:\DOCUME~1\MIKEMO~1\LOCALS~1\Temp\VLU.exe []
*Newly Created Service* - COMHOST
.
Contents of the 'Scheduled Tasks' folder
"2008-03-05 20:14:29 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
"2008-03-10 23:17:34 C:\WINDOWS\Tasks\MP Scheduled Scan.job"
- C:\Program Files\Windows Defender\MpCmdRun.exe
"2008-02-23 01:30:08 C:\WINDOWS\Tasks\Norton Internet Security - Run Full System Scan - WKSTA1.job"
- C:\PROGRA~1\NORTON~1\NORTON~1\Navw32.exeh/TASK:
.
**************************************************************************
catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-10 18:40:12
Windows 5.1.2600 Service Pack 2 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
scanning hidden files ...
scan completed successfully
hidden files: 0
**************************************************************************
[HKEY_LOCAL_MACHINE\system\ControlSet004\Services\MySQL]
"ImagePath"="\"C:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt\" --defaults-file=\"C:\Program Files\MySQL\MySQL Server 5.0\my.ini\" MySQL"
.
Completion time: 2008-03-10 18:42:38
ComboFix-quarantined-files.txt 2008-03-10 22:42:29
.
2008-03-08 17:26:45 --- E O F ---
melissa_may1
2008-03-11, 00:27
Here is the HJT log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:09:05 PM, on 3/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\internet explorer\iexplore.exe
C:\WINDOWS\system32\freecell.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVW32.exe
C:\Documents and Settings\WKSTA1\Desktop\Virus Removal\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.3558\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\binaries\msconfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Transfer by Image Converter 2 - C:\Program Files\Sony\Image Converter 2\menu.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OneNote\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: PUFLITE - http://WKSTA1.point2agent.com/Office/ColpaControls/Photo/Control/PUFLITE.CAB
O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/fios_settings/include/vzTCPConfig.CAB
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4989312D-58CF-11D5-A7D7-00E02911103E} (Interealty MultiSelect) - http://stwmls.mlxchange.com/Control/MultiSelectComboBox.cab
O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01_6.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by113fd.bay113.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1134938158953
O16 - DPF: {6FD482A3-7B57-438B-B040-52CAA30147EE} (MLXchange Client Utils) - http://stwmls.mlxchange.com/Control/MLXClientUtils.cab
O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) - http://stwmls.mlxchange.com/Control/IRCSharc.cab
O16 - DPF: {9C024426-7859-4B2D-AB4C-B1E370AE7549} - http://us.mcafee.com/Apps/WSC/en-us/WscWlanScannerCtrl.cab
O16 - DPF: {A762E064-A885-40E4-AC10-671BB62DC2B2} (OFMailHTMLCtl Class) - http://www.eomniform.com/OF5/nsplugins/OFMailX.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{84B0C9EC-979F-4D1E-802A-4C555C846170}: NameServer = 208.218.130.4,208.218.130.5
O17 - HKLM\System\CCS\Services\Tcpip\..\{B2C74E80-0FB4-4E20-8AD6-1F312E7C46C8}: NameServer = 68.87.66.172,208.218.130.4,208.218.130.5,68.87.96.4,68.87.96.3
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O24 - Desktop Component AutorunsDisabled: (no name) - (no file)
--
End of file - 10553 bytes
melissa_may1
2008-03-11, 01:57
I found this file after I ran ComboFix:
c:\QooBox\ComboFix-quarantined-files.txt
Here's what's in the file:
2003-07-24 15:51 111552 --a------ C:\Qoobox\Quarantine\C\WINDOWS\setup.exe.vir
Don't know what it is, or why it's there...
Hi
"I found this file after I ran ComboFix:
c:\QooBox\ComboFix-quarantined-files.txt
Here's what's in the file:
2003-07-24 15:51 111552 --a------ C:\Qoobox\Quarantine\C\WINDOWS\setup.exe.vir
Don't know what it is, or why it's there..."
It is a list of all files quarantined by ComboFix.
I don't see anything bad there.
How much empty space you have in your hard drive?
melissa_may1
2008-03-11, 22:00
[How much empty space you have in your hard drive? ]
Capacity: 93,579,010,048 bytes (87.1 GB)
Used Space: 52,690,784,256 bytes (49.0 GB)
Free Space: 40,888,225,792 bytes (38.0 GB)
[It is a list of all files quarantined by ComboFix.
I don't see anything bad there.]
It's not bad? I would have thought that windows setup being quarantined was not a good thing!
Hi
"It's not bad? I would have thought that windows setup being quarantined was not a good thing!"
That file shouldn't be a genuine windows setup file.
You can also try to do a system restore to date before this:
"The problem began when I plugged in a friend's camera memory adapter, and copied some photos from the memory card."
melissa_may1
2008-03-13, 00:12
[You can also try to do a system restore to date before this:
"The problem began when I plugged in a friend's camera memory adapter..."]
Here's what happened: I plugged in the memory adapter, and started copying files. the files were fairly large (they came from a professional digital camera) and the first took a while to copy, but then the computer hung. I re-booted and tried again, copied another, and it hung again.
I disconnected the adapter, and assumed I had gotten a virus from the memory card. I ran Norton, with nothing found. I then checked into the theory that the MFT was full, and found a utility that told me that it was at 98%.
I then off-loaded some files, and tried again, but the computer was still slow/locking up.
I then tried a system restore, which was before the adapter was used. That had no effect. I then restored to another, earlier one, with no effect.
I'm guessing from the path that your questions are taking that you don't think there's a virus or other problem?
Hi
Yes, I don't think that your problem is virus related.
I can re-direct you to some windows forum if you like to.
That is because misc windows problems are not my speciality, unfortunately :)
melissa_may1
2008-03-13, 18:46
No problem. thanks for your help.
Funny, though, I was sure we'd find something, because a second computer, which is on the same network, just started doing the same slooowwwww things...
Thanks again for your help!
Hi
If so, I just give my final instructions.
I recommend this (http://forums.pcpitstop.com/index.php?)
forum.
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. A malicious site could render Java content under older, vulnerable versions of Sun's software if the user has not removed them. Please follow these steps to remove older version Java components and update: Download the latest version of Java Runtime Environment (JRE) 6 Update 5 (http://java.sun.com/javase/downloads/index.jsp) and save it to your desktop.
Scroll down to where it saysThe Java SE Runtime Environment (JRE) allows end-users to run Java applications..
Click the Download button to the right.
Select Windows on platform combobox and check the box that says:
Accept License Agreement. Click continue.
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u5-windows-i586-p.exe to install the newest version.
Next we remove all used tools.
Please download OTMoveIt2 (http://download.bleepingcomputer.com/oldtimer/OTMoveIt2.exe) and save it to desktop.
Double-click OTMoveIt2.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.
Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
You can find instructions on how to enable and re-enable system restore here:
Windows XP System Restore Guide (http://www.bleepingcomputer.com/forums/tutorial56.html)
Re-enable system restore with instructions from tutorial above
Make your Internet Explorer more secure - This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com (http://www.windowsupdate.com) regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
A tutorial on installing & using this product can be found here:
Using SpywareBlaster to protect your computer from Spyware and Malware (http://www.bleepingcomputer.com/tutorials/tutorial49.html)
Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.
Here are some additional utilities that will enhance your safety
MVPS Hosts file (http://mvps.org/winhelp2002/hosts.htm) <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
Comodo BOCLEAN (http://www.comodo.com/boclean/boclean.html) <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
Winpatrol (http://www.winpatrol.com/) <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
Using Winpatrol to protect your computer from malicious software (http://www.winpatrol.com/features.html)
Stand Up and Be Counted ---> Malware Complaints (http://www.malwarecomplaints.info/index.php) <--- where you can make difference!
The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.
Also, please read this great article by Tony Klein So How Did I Get Infected In First Place (http://castlecops.com/postlite7736-.html)
Happy surfing and stay clean! :bigthumb:
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.
Note: If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.
If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.