VX2.BetterInternet infection

[sdpetersd]

I have been getting garbage when going to some web sites and I have been told that I may have the VX2.BetterInternet adware.

I have also run SpyBot in normal and safe mode but nothing is detected. Does anyone have any ideas??

[spybotsandra]

Hello,

Which version of Spybot do you run?

Do you have installed the latest updates?

Best regards
Sandra
Team Spybot

[tashi]

Also, please consider if your computer is infected by a variant of L2M you may need assistance with specialised removal.

Therefore we should see a log and I will jump ahead and ask you to provide one as follows:

Spybot-S&D
Open SpyBot, check for and get any updates available, close all browsers, check for problems and fix everything found. Then on the toolbar menu select mode and switch to advanced mode, on the left lower down select tools, and view report, ensure all the options are selected near the bottom except

Uncheck[ ] do not report disabled or known legitimate Items.
uncheck[ ] Include a list of services in report.
Uncheck[ ] Include uninstall list in report.

Attach or copy paste the log into this topic.

Make sure you update the program after installing and before scanning. (If you receive a Bad Checksum Error please try another download mirror.)

If you are running an older version of Spybot-S&D.

Spybot-S&D 1.4 Final has been released.
Uninstalling Previous Spybot-S&D (http://www.safer-networking.org/en/faq/27.html)
Spybot-S&D Version 1.4 Download (http://www.spybot.info/en/download/index.html)

Tutorial (http://www.spybot.info/en/tutorial/index.html)

Cheers.

[sdpetersd]

To spybotsandra:
I am using Version 1.4 and have all the latest updates.

To tashi:
I have performed the tasks you have outlined. Below is the report after rescanning:

--- Browser start & search pages list ---
Spybot - Search & Destroy browser pages report, 11/8/2005 11:42:45 PM

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Local Page
C:\WINDOWS\system32\blank.htm
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Search Page
http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Search Bar
http://www.google.com/ie
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Start Page
http://www.msn.com/
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Default_Page_URL
http://www.dell4me.com/myway
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\Local Page
%SystemRoot%\system32\blank.htm
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\Search Page
http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\Start Page
http://www.dell4me.com/myway
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\Default_Page_URL
http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\Default_Search_URL
http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search\SearchAssistant
http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search\CustomizeSearch
http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm


--- Winsock Layered Service Provider list ---
Protocol 0: MSAFD Tcpip [TCP/IP]
GUID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP IP protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD Tcpip

Protocol 1: MSAFD Tcpip [UDP/IP]
GUID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP IP protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD Tcpip

Protocol 2: MSAFD Tcpip [RAW/IP]
GUID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP IP protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD Tcpip

Protocol 3: RSVP UDP Service Provider
GUID: {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Filename: %SystemRoot%\system32\rsvpsp.dll
Description: Microsoft Windows NT/2k/XP RVSP
DB filename: %SystemRoot%\system32\rsvpsp.dll
DB protocol: RSVP * Service Provider

Protocol 4: RSVP TCP Service Provider
GUID: {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Filename: %SystemRoot%\system32\rsvpsp.dll
Description: Microsoft Windows NT/2k/XP RVSP
DB filename: %SystemRoot%\system32\rsvpsp.dll
DB protocol: RSVP * Service Provider

Protocol 5: MSAFD NetBIOS [\Device\NetBT_Tcpip_{1B51CDE0-C619-493A-A92C-6B36AC288339}] SEQPACKET 4
GUID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP NetBios protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD NetBIOS *

Protocol 6: MSAFD NetBIOS [\Device\NetBT_Tcpip_{1B51CDE0-C619-493A-A92C-6B36AC288339}] DATAGRAM 4
GUID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP NetBios protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD NetBIOS *

Protocol 7: MSAFD NetBIOS [\Device\NetBT_Tcpip_{DAEA4231-DEAA-4CBE-AC34-DD0FE900F017}] SEQPACKET 0
GUID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP NetBios protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD NetBIOS *

Protocol 8: MSAFD NetBIOS [\Device\NetBT_Tcpip_{DAEA4231-DEAA-4CBE-AC34-DD0FE900F017}] DATAGRAM 0
GUID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP NetBios protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD NetBIOS *

Protocol 9: MSAFD NetBIOS [\Device\NetBT_Tcpip_{2810EB22-763D-4D0C-9450-64BBD1758685}] SEQPACKET 1
GUID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP NetBios protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD NetBIOS *

Protocol 10: MSAFD NetBIOS [\Device\NetBT_Tcpip_{2810EB22-763D-4D0C-9450-64BBD1758685}] DATAGRAM 1
GUID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP NetBios protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD NetBIOS *

Protocol 11: MSAFD NetBIOS [\Device\NetBT_Tcpip_{531D3D38-B38F-4A40-9052-52EFBA55506B}] SEQPACKET 2
GUID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP NetBios protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD NetBIOS *

Protocol 12: MSAFD NetBIOS [\Device\NetBT_Tcpip_{531D3D38-B38F-4A40-9052-52EFBA55506B}] DATAGRAM 2
GUID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Filename: %SystemRoot%\system32\mswsock.dll
Description: Microsoft Windows NT/2k/XP NetBios protocol
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: MSAFD NetBIOS *

Namespace Provider 0: Tcpip
GUID: {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Filename: %SystemRoot%\System32\mswsock.dll
Description: Microsoft Windows NT/2k/XP TCP/IP name space provider
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: TCP/IP

Namespace Provider 1: NTDS
GUID: {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Filename: %SystemRoot%\System32\winrnr.dll
Description: Microsoft Windows NT/2k/XP name space provider
DB filename: %SystemRoot%\system32\winrnr.dll
DB protocol: NTDS

Namespace Provider 2: Network Location Awareness (NLA) Namespace
GUID: {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Filename: %SystemRoot%\System32\mswsock.dll
Description: Microsoft Windows NT/2k/XP name space provider
DB filename: %SystemRoot%\system32\mswsock.dll
DB protocol: NLA-Namespace



Additionally, I have also been getting the following error message while the computer is booting up:

>>McAfee VirusScan
>>An error occurred while initializing ActiveShield.

>>Method: CoMcAppFactory::Register
>>Result: 0x80004015

Does the above possibly mean this computer has not been registered with McAfee or does this mean something else??

Thanks again to both of you for all your assistance
Sincerely,
Dan A. Peters

[LonnyRJones]

Hi Spdetersd

Thats only the bottom most part, Go to this section of our forums and post a Hijackthis log please
http://forums.spybot.info/showthread.php?t=288