I Don't know where to start..

[THESPR]

Hello,

I am writing from another computer as mine does not stay up and running long enough to work directly.

Here is what I know. When I run normally, the start up is very slow. Once I am up and running and Norton has loaded, I can't stay on very long. The system reboots on its own. The time it takes to do this varies. I tried to run Spybot S & D but it shuts down before I am done.

I started in safe mode and I was able to run scans via spybot and norton. Spybot 1.5.2 found only Registry Fix as a potential problem, but Spybot 1.4 never did. Registry Fix has been useful to me for several years with no complaints.

I did an adaware scan in safe mode also, but it found nothing other than some tracking cookies.


After the scans I restarted normal and thought I was on to something, I was running Spybot. I was getting notices from the resident component that some registry keys were being changed which I denied. Then another shut down, very frustrating.

I suspect some kind of virus loaded through one of the kids MSN accounts, but don't know.

I also thought that maybe there was a power supply issue ? Is that possible ?

Thannks in advance.

[Shaba]

Hi THESPR

I think it is hardware related issue.

I'd first check if cpu fan and power supply are working ok.

[THESPR]

Hi Shaba,

I will have the power supply checked out, but I was able to run the computer in Safemode with networking and I was able to run a Kaspersky scan. It picked up that we were infected with something called Win32.agent.ax ?
I tried to run norton antivirus and it did not pick that up at all and the norton list of threats did not include that one?

I don't know if there is anything else beyond that but will check the power supply as well.

THESPR

[Shaba]

Hi

Different AVs find different things.

Please post kaspersky report and HijackThis log next :)

[Shaba]

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