I Don't know where to start..

Hello,

I am writing from another computer as mine does not stay up and running long enough to work directly.

Here is what I know. When I run normally, the start up is very slow. Once I am up and running and Norton has loaded, I can't stay on very long. The system reboots on its own. The time it takes to do this varies. I tried to run Spybot S & D but it shuts down before I am done.

I started in safe mode and I was able to run scans via spybot and norton. Spybot 1.5.2 found only Registry Fix as a potential problem, but Spybot 1.4 never did. Registry Fix has been useful to me for several years with no complaints.

I did an adaware scan in safe mode also, but it found nothing other than some tracking cookies.


After the scans I restarted normal and thought I was on to something, I was running Spybot. I was getting notices from the resident component that some registry keys were being changed which I denied. Then another shut down, very frustrating.

I suspect some kind of virus loaded through one of the kids MSN accounts, but don't know.

I also thought that maybe there was a power supply issue ? Is that possible ?

Thannks in advance.

Hi THESPR

I think it is hardware related issue.

I'd first check if cpu fan and power supply are working ok.

Hi Shaba,

I will have the power supply checked out, but I was able to run the computer in Safemode with networking and I was able to run a Kaspersky scan. It picked up that we were infected with something called Win32.agent.ax ?
I tried to run norton antivirus and it did not pick that up at all and the norton list of threats did not include that one?

I don't know if there is anything else beyond that but will check the power supply as well.

THESPR

Hi

Different AVs find different things.

Please post kaspersky report and HijackThis log next

Due to the lack of feedback this Topic is closed.

If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send a private message (pm). A valid, working link to the closed topic is required.

Everyone else please begin a New Topic.