The Aftereffects of the Divo Codec (CiD Pops & errors with Windows Media Player)

[PaulieB]

I installed the Divo Codec for my computer not knowing that it was really a virus.

Now my computer keeps opening pop up windows with the title CiD at the top and my Windows Media Player (version 11) won't play avi files anymore. I have tried removing WMP which basically downgraded back to version 9, but it still won't play avi files.

How do I get rid of the pop up windows and fix my media player?

Below is the Log files from HJT.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:21:24 PM, on 28/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\TEVION Multimedia\PVR Plus\TVR\Scheduled.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I3F2.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Internet Content Filter\SafeEyes.exe
C:\WINDOWS\system32\CNAB3RPK.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\TEVION Multimedia\ANALOG PC TV TUNER CARD Utilities\P3XRCtl.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Speech\sapisvr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Safe &Eyes Toolbar - {430DDB4F-38CC-4E91-AF33-4157334EC937} - C:\Program Files\Internet Content Filter\setoolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [JMB36X Configure] C:\WINDOWS\system32\JMRaidTool.exe boot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PVR Agent] C:\Program Files\TEVION Multimedia\PVR Plus\TVR\Scheduled.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R310 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I3F2.EXE /P30 "EPSON Stylus Photo R310 Series" /O6 "USB002" /M "Stylus Photo R310"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Ulead Quick-Drop] "C:\Program Files\Ulead Systems\Ulead DVD MovieFactory 5 Plus\Ulead DVD MovieFactory 5\Quick-Drop.exe" WINDOWCALL
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ICF] "C:\Program Files\Internet Content Filter\SafeEyes.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [Amok Eggs Four Web] C:\Documents and Settings\All Users\Application Data\part dead amok eggs\Fork balm.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NAMEVIEW] C:\DOCUME~1\Paul\APPLIC~1\DEBUGD~1\sendcool.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Remote Control.lnk = C:\Program Files\TEVION Multimedia\ANALOG PC TV TUNER CARD Utilities\P3XRCtl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: icf.dll
O10 - Unknown file in Winsock LSP: icf.dll
O10 - Unknown file in Winsock LSP: icf.dll
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com.ezproxy.lib.uts.edu.au/lib/utslibrary/support/plugins/ebraryRdr.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://nfuse.tidc.nsw.gov.au/Citrix/ICAWEB/en/ica32/wficac.cab
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2002\AcDcToday.ocx
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\AutoCAD 2002\InstBanr.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\AutoCAD 2002\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2002\AcPreview.ocx
O16 - DPF: {FDE14979-D821-4CD8-BE1C-9D6AF01D097F} (VMTOCCtrl Class) - http://ppd.swinburne.edu.au/quasys/vm.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--
End of file - 11358 bytes

[PaulieB]

The log file from Kasperspy is below.

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Friday, March 28, 2008 8:12:59 AM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 27/03/2008
Kaspersky Anti-Virus database records: 666904
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\
F:\
H:\

Scan Statistics:
Total number of scanned objects: 159056
Number of viruses found: 20
Number of infected objects: 50
Number of suspicious objects: 0
Duration of the scan process: 01:57:34

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\ntuser.dat Object is locked skipped
C:\Documents and Settings\All Users\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Carol\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Carol\NtUser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Paul\Application Data\Sun\Java\Deployment\log\plugin150_03.trace Object is locked skipped
C:\Documents and Settings\Paul\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbc2e.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbdam Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbdao Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbeam Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbeao Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbm Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbu2d.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbvm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbvmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\fii.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\fiih.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\hp Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\hpt2i.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\rpm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\rpm1m.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\rpm1mh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\rpmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-black-enchashm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-black-enchashmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-black-urlm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-black-urlmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-malware-domainm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-malware-domainmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-white-domainm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-white-domainmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Microsoft\Outlook\mailbox.PAB Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\hsperfdata_Paul\3532 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\Perflib_Perfdata_860.dat Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\xx10 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\xx11 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\xx7 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\xx8 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\xx9 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\~DF1326.tmp Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\~DF1B8B.tmp Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\~DF8BCB.tmp Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Paul\ntuser.dat Object is locked skipped
C:\Documents and Settings\Paul\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBConfig.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDebug.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDetect.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBNotify.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBRefr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetDev.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetLoc.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetUsr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStHash.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStMSI.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBValid.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPPolicy.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStart.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStop.log Object is locked skipped
C:\Program Files\Symantec AntiVirus\SAVRT\0335NAV~.TMP Object is locked skipped
C:\Program Files\Symantec AntiVirus\SAVRT\0594NAV~.TMP Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{0EA77A76-2E60-41AA-AF37-8ED15069AE84}\RP1\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb Object is locked skipped
C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log Object is locked skipped
C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
F:\AAA Old Primary Drive\Documents and Settings\Bolbol\.housecall\Quarantine\VVSN.exe.bac_a01460 Infected: not-a-virus:AdWare.Win32.SaveNow.bi skipped
F:\AAA Old Primary Drive\Old 486 Computer\Temp Old Computer D1\INTERNET\TRUMPET\TRUMPING.EXE Infected: not-a-virus:NetTool.Win32.ICMPPing skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\0094589F.tmp Infected: Trojan-Spy.HTML.Bankfraud.p skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\011D3C08.tmp Infected: Trojan-Spy.HTML.Bankfraud.p skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\05ED7B52.tmp Infected: Trojan-Spy.HTML.Bankfraud.p skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\0D3360FD.tmp Infected: Email-Worm.Win32.Bagle.z skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\0FE20BA2.tmp Infected: Email-Worm.Win32.NetSky.d skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\172E17AC.jpg Infected: Trojan.JS.Scob.a skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\173141A8.gif Infected: Trojan.JS.Scob.a skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\173141A8.jpg Infected: Trojan.JS.Scob.a skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\1DEF1A66.tmp Infected: Trojan-Spy.HTML.Bankfraud.p skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\2FCB783A.tmp Infected: Trojan-Spy.HTML.Bankfraud.p skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\2FFF4687.tmp Infected: Trojan-Spy.HTML.Bankfraud.p skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\333B3630.tmp Infected: Email-Worm.Win32.NetSky.z skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\452C7FD5.tmp Infected: Trojan-Spy.HTML.Bankfraud.p skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\48F5756D.tmp Infected: Email-Worm.Win32.Mydoom.am skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\49194345.tmp Infected: Email-Worm.Win32.Mydoom.am skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\4A156431.tmp Infected: Email-Worm.Win32.Mydoom.am skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\4A2F3414.tmp Infected: Email-Worm.Win32.Mydoom.am skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\4A8A4BAF.tmp Infected: Email-Worm.Win32.Mydoom.am skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\4A9773A1.tmp Infected: Email-Worm.Win32.Mydoom.am skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\4AF95F35.tmp Infected: Email-Worm.Win32.Mydoom.am skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\4B060727.tmp Infected: Email-Worm.Win32.Mydoom.am skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\5FBC1EF7.tmp Infected: Email-Worm.Win32.NetSky.z skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\64A95E71.tmp Infected: Email-Worm.Win32.Bagle.n skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\64E12834.tmp Infected: Email-Worm.Win32.Bagle.n skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\77556881.tmp Infected: Email-Worm.Win32.NetSky.d skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\7829555E.tmp Infected: Email-Worm.Win32.Sober.f skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\79F952A7.tmp Infected: Email-Worm.Win32.NetSky.z skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\7A454F78.tmp Infected: Email-Worm.Win32.NetSky.z skipped
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\7A621234.tmp Infected: Email-Worm.Win32.NetSky.z skipped
F:\Download\TAD DVD Author\TMPGEnc_Sound_Plug-in_AC-3_v1[1].10.zip/crackit_v1.016.exe/data0001 Infected: Trojan-Downloader.Win32.IstBar.ja skipped
F:\Download\TAD DVD Author\TMPGEnc_Sound_Plug-in_AC-3_v1[1].10.zip/crackit_v1.016.exe/data0003 Infected: Trojan-Downloader.Win32.IstBar.nn skipped
F:\Download\TAD DVD Author\TMPGEnc_Sound_Plug-in_AC-3_v1[1].10.zip/crackit_v1.016.exe Infected: Trojan-Downloader.Win32.IstBar.nn skipped
F:\Download\TAD DVD Author\TMPGEnc_Sound_Plug-in_AC-3_v1[1].10.zip ZIP: infected - 3 skipped
F:\Download\Utilities\iMeshV4.exe/WISE0022.BIN/data0008/WEBInstaller.dll Infected: not-a-virus:AdWare.Win32.Sahat.bd skipped
F:\Download\Utilities\iMeshV4.exe/WISE0022.BIN/data0008 Infected: not-a-virus:AdWare.Win32.Sahat.bd skipped
F:\Download\Utilities\iMeshV4.exe/WISE0022.BIN Infected: not-a-virus:AdWare.Win32.Sahat.bd skipped
F:\Download\Utilities\iMeshV4.exe/WISE0024.BIN Infected: not-a-virus:AdWare.Win32.F1Organizer.l skipped
F:\Download\Utilities\iMeshV4.exe/WISE0026.BIN/data0008 Infected: not-a-virus:AdWare.Win32.CommonName.k skipped
F:\Download\Utilities\iMeshV4.exe/WISE0026.BIN/data0009 Infected: not-a-virus:AdWare.Win32.CommonName.k skipped
F:\Download\Utilities\iMeshV4.exe/WISE0026.BIN Infected: not-a-virus:AdWare.Win32.CommonName.k skipped
F:\Download\Utilities\iMeshV4.exe/WISE0027.BIN Infected: not-a-virus:AdWare.Win32.MyWay.j skipped
F:\Download\Utilities\iMeshV4.exe/WISE0028.BIN/cd_clint.dll Infected: not-a-virus:AdWare.Win32.Cydoor skipped
F:\Download\Utilities\iMeshV4.exe/WISE0028.BIN/cd_htm.dll Infected: not-a-virus:AdWare.Win32.Cydoor skipped
F:\Download\Utilities\iMeshV4.exe/WISE0028.BIN Infected: not-a-virus:AdWare.Win32.Cydoor skipped
F:\Download\Utilities\iMeshV4.exe/WISE0029.BIN Infected: not-a-virus:AdWare.Win32.EZula.bx skipped
F:\Download\Utilities\iMeshV4.exe/WISE0030.BIN Infected: not-a-virus:AdWare.Win32.NewDotNet skipped
F:\Download\Utilities\iMeshV4.exe/WISE0031.BIN Infected: not-a-virus:AdWare.Win32.Gator.3202 skipped
F:\Download\Utilities\iMeshV4.exe WiseSFX: infected - 14 skipped
F:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

Scan process completed.

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

You are infected, I suggest you keep this computer offline except when troubleshooting, the junk may download more. If you have any tool I use, delete it and download it new from the link I provide. Read and follow the directions carefully, the tools will not work unless you do.

KOS is showing considerable infection also that I do not believe is LOP/C2Media related, you should clean it also.

Delete all files in red
F:\AAA Old Primary Drive\Documents and Settings\Bolbol\.housecall\Quarantine\ <<< everything in that folder
F:\AAA Old Primary Drive\Old 486 Computer\Temp Old Computer D1\ <<< that folder and contents
F:\AAA Old Primary Drive\Program Files\Norton AntiVirus\Quarantine\ <<< everything in that folder
F:\Download\TAD DVD Author\TMPGEnc_Sound_Plug-in_AC-3_v1[1].10.zip <<< that file
F:\Download\Utilities\iMeshV4.exe <<< that file


You have downloaded some real junk, you may want to read this information.
http://research.sunbelt-software.com/threatdisplay.aspx?name=C2.lop&threatid=8144
http://forums.spybot.info/showthread.php?t=7344

Please Download NoLop to your desktop from one of the links below...

http://www.spywareedge.net/nolop/NoLop.exe
http://www.spywaretimes.com/Tools/Download/Anti-malwareTools/NoLop!/
http://www.thespykiller.co.uk/index.php?action=tpmod;dl=get16

First close any other programs you have running as this will require a reboot
Double click NoLop.exe to run it.
Now click the button labelled "Search and Destroy"
<<your computer will now be scanned for infected files>>
When scanning is finished you will be prompted to reboot only if infected, Click OK
Now click the "REBOOT" Button.
A Message should popup from NoLop. If not, double click the program again and it will finish Please Post the contents of C:\NoLop.log along with a fresh HijackThis log

--If you receive an error, "mscomctl.ocx or one of its dependencies are not correctly registered," please download mscomctl.ocx to your system32 folder then rerun the program. --
http://www.boletrice.com/downloads/mscomctl.ocx

Thanks

[PaulieB]

Hi - the NoLop program returns that there is no infected files.

Even though it says that there are no infections, the pop ups still continue.

Below is the NoLop log.

NoLop! Log by Skate_Punk_21

Please Note: any existing old logs will have now been renamed to NoLop!OLD.log

Fix running from: C:\Documents and Settings\Paul\Desktop
[29/03/2008]
[2:07:47 AM]

---Infection Files Found/Removed---
NO INFECTION FILES FOUND - Cleaning Aborted.

---Listing AppData sub directories---

C:\Documents and Settings\Administrator\Application Data\Apple Computer
C:\Documents and Settings\Administrator\Application Data\Microsoft
C:\Documents and Settings\All Users\Application Data\Adobe
C:\Documents and Settings\All Users\Application Data\Adobe Systems
C:\Documents and Settings\All Users\Application Data\Ahead
C:\Documents and Settings\All Users\Application Data\Apple
C:\Documents and Settings\All Users\Application Data\Apple Computer
C:\Documents and Settings\All Users\Application Data\Bvrp Software
C:\Documents and Settings\All Users\Application Data\Dvd Shrink
C:\Documents and Settings\All Users\Application Data\Installshield
C:\Documents and Settings\All Users\Application Data\Kaspersky Lab
C:\Documents and Settings\All Users\Application Data\Microsoft
C:\Documents and Settings\All Users\Application Data\Part Dead Amok Eggs
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
C:\Documents and Settings\All Users\Application Data\Symantec
C:\Documents and Settings\All Users\Application Data\Temp -- EMPTY Directory
C:\Documents and Settings\All Users\Application Data\Udl
C:\Documents and Settings\All Users\Application Data\Ulead Systems
C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage
C:\Documents and Settings\Carol\Application Data\Adobe
C:\Documents and Settings\Carol\Application Data\Adobeum -- EMPTY Directory
C:\Documents and Settings\Carol\Application Data\Identities
C:\Documents and Settings\Carol\Application Data\Macromedia
C:\Documents and Settings\Carol\Application Data\Microsoft
C:\Documents and Settings\Carol\Application Data\Ulead Systems
C:\Documents and Settings\Carol\Application Data\Winamp
C:\Documents and Settings\Default User\Application Data\Apple Computer
C:\Documents and Settings\Default User\Application Data\Microsoft
C:\Documents and Settings\Localservice\Application Data\Microsoft
C:\Documents and Settings\Networkservice\Application Data\Microsoft
C:\Documents and Settings\Paul\Application Data\Adobe
C:\Documents and Settings\Paul\Application Data\Adobeum -- EMPTY Directory
C:\Documents and Settings\Paul\Application Data\Ahead
C:\Documents and Settings\Paul\Application Data\Apple Computer
C:\Documents and Settings\Paul\Application Data\Autodesk
C:\Documents and Settings\Paul\Application Data\Debug Drive Soap
C:\Documents and Settings\Paul\Application Data\Dvdcss
C:\Documents and Settings\Paul\Application Data\Endnote
C:\Documents and Settings\Paul\Application Data\Google
C:\Documents and Settings\Paul\Application Data\Help -- EMPTY Directory
C:\Documents and Settings\Paul\Application Data\Hewlett-packard
C:\Documents and Settings\Paul\Application Data\Icaclient -- EMPTY Directory
C:\Documents and Settings\Paul\Application Data\Identities
C:\Documents and Settings\Paul\Application Data\Installshield
C:\Documents and Settings\Paul\Application Data\Jasc Software Inc
C:\Documents and Settings\Paul\Application Data\Macromedia
C:\Documents and Settings\Paul\Application Data\Microsoft
C:\Documents and Settings\Paul\Application Data\Pc Tools
C:\Documents and Settings\Paul\Application Data\Real
C:\Documents and Settings\Paul\Application Data\Registrysmart
C:\Documents and Settings\Paul\Application Data\Sun
C:\Documents and Settings\Paul\Application Data\Thinstall
C:\Documents and Settings\Paul\Application Data\Ulead Systems
C:\Documents and Settings\Paul\Application Data\Utorrent
C:\Documents and Settings\Paul\Application Data\Vso
C:\Documents and Settings\Paul\Application Data\Winamp


Below is the HJT log.

Logfile of HijackThis v1.99.1
Scan saved at 2:14:22 AM, on 29/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\TEVION Multimedia\PVR Plus\TVR\Scheduled.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I3F2.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Internet Content Filter\SafeEyes.exe
C:\WINDOWS\system32\CNAB3RPK.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\TEVION Multimedia\ANALOG PC TV TUNER CARD Utilities\P3XRCtl.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Common Files\Microsoft Shared\Speech\sapisvr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 6.0\Acrobat\Acrobat.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Paul\Desktop\HijackThis_199.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Safe &Eyes Toolbar - {430DDB4F-38CC-4E91-AF33-4157334EC937} - C:\Program Files\Internet Content Filter\setoolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [JMB36X Configure] C:\WINDOWS\system32\JMRaidTool.exe boot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PVR Agent] C:\Program Files\TEVION Multimedia\PVR Plus\TVR\Scheduled.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R310 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I3F2.EXE /P30 "EPSON Stylus Photo R310 Series" /O6 "USB002" /M "Stylus Photo R310"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Ulead Quick-Drop] "C:\Program Files\Ulead Systems\Ulead DVD MovieFactory 5 Plus\Ulead DVD MovieFactory 5\Quick-Drop.exe" WINDOWCALL
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ICF] "C:\Program Files\Internet Content Filter\SafeEyes.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [Amok Eggs Four Web] C:\Documents and Settings\All Users\Application Data\part dead amok eggs\Fork balm.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NAMEVIEW] C:\DOCUME~1\Paul\APPLIC~1\DEBUGD~1\sendcool.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Remote Control.lnk = C:\Program Files\TEVION Multimedia\ANALOG PC TV TUNER CARD Utilities\P3XRCtl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'icf.dll' missing
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com.ezproxy.lib.uts.edu.au/lib/utslibrary/support/plugins/ebraryRdr.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://nfuse.tidc.nsw.gov.au/Citrix/ICAWEB/en/ica32/wficac.cab
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2002\AcDcToday.ocx
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\AutoCAD 2002\InstBanr.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\AutoCAD 2002\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2002\AcPreview.ocx
O16 - DPF: {FDE14979-D821-4CD8-BE1C-9D6AF01D097F} (VMTOCCtrl Class) - http://ppd.swinburne.edu.au/quasys/vm.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

[pskelley]

Thanks for returning your information and the feedback. The first HJT log you posted was from thge correct version:
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:21:24 PM, on 28/03/2008

The second HJT log you posted was from an obsolete version:
Logfile of HijackThis v1.99.1 Scan saved at 2:14:22 AM, on 29/03/2008

Please delete the old version from your computer and use the new version only.

Is this valid:
C:\Program Files\TEVION Multimedia\ A google does not return much.

1) See this: http://forums.spybot.info/showpost.php?p=12880&postcount=2
C:\Program Files\Java\jre1.5.0_03\ <<< Java is out of date and that is dangerous!!

2) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
* Run Spybot-S&D in Advanced Mode.
* If it is not already set to do this Go to the Mode menu select "Advanced Mode"
* On the left hand side, Click on Tools
* Then click on the Resident Icon in the List
* Uncheck "Resident TeaTimer" and OK any prompts.
* Restart your computer.

3) Download ResetTeaTimer.bat.
http://downloads.subratam.org/ResetTeaTimer.bat
Double click ResetTeaTimer.bat
to remove all entries set by TeaTimer (and preventing TeaTimer to restore them upon reactivation).

4) How to make files and folders visible:
Click Start > Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm. Click OK.
You may reverse this for safety when we are finished.

5) Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop. We will use this later.

6) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O4 - HKLM\..\Run: [Amok Eggs Four Web] C:\Documents and Settings\All Users\Application Data\part dead amok eggs\Fork balm.exe
O4 - HKCU\..\Run: [NAMEVIEW] C:\DOCUME~1\Paul\APPLIC~1\DEBUGD~1\sendcool.exe

Close all programs but HJT and all browser windows, then click on "Fix Checked"

7) Right click Start > Explore and navigate to these files/folders and delete them if there.

C:\Documents and Settings\All Users\Application Data\part dead amok eggs\ <<< delete that folder and contents

C:\DOCUMENTS AND SETTINGS~1\Paul\APPLICATION DATA~1\DEBUGD~1\ <<< delete that folder and contents

8) Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

Post a new HJT log and tell me how the computer is running.

Thanks

[PaulieB]

Hi,

First, Tevion Multimedia is a TV tuner card and program. It is a German Brand sold through ALDI here in Australia.

I followed all of the instructions including updating Java but I can across a couple of irregularities.

1. In deleteing the folder
C:\Documents and Settings\All Users\Application Data\part dead amok eggs\ an "Error Deleting File or Folder' message came up which said that 'Cannot delet Fork balm.exe: It is being used by another person or program. Close any programs that might be using the file and try again.' The only things I had open were IE (to look at the instructions) and HJT. I later closed both and tried again but the same message came up, the folder with the Fork balm.exe file is still there at the moment.

2. I could not find the second folder you mentioned
C:\DOCUMENTS AND SETTINGS~1\Paul\APPLICATION DATA~1\DEBUGD~1\.
There is no folders that have the ~1 after them.
If I go to C:\Documents and Settings\Paul\Application Data\ then there is no subfolder with the name DEBUGD~1. The closest thing is 'Debug Drive Soap' which actually has a file Sendcool.exe in there. I haven't deleted this folder yet just in case it is the wrong one. Is this the folder you meant?

I am still getting the pop ups.

Anyway I regenerated a HJT log again which is attached below.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:51:19 AM, on 29/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\TEVION Multimedia\PVR Plus\TVR\Scheduled.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I3F2.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Internet Content Filter\SafeEyes.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\system32\CNAB3RPK.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\TEVION Multimedia\ANALOG PC TV TUNER CARD Utilities\P3XRCtl.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Safe &Eyes Toolbar - {430DDB4F-38CC-4E91-AF33-4157334EC937} - C:\Program Files\Internet Content Filter\setoolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [JMB36X Configure] C:\WINDOWS\system32\JMRaidTool.exe boot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PVR Agent] C:\Program Files\TEVION Multimedia\PVR Plus\TVR\Scheduled.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R310 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I3F2.EXE /P30 "EPSON Stylus Photo R310 Series" /O6 "USB002" /M "Stylus Photo R310"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Ulead Quick-Drop] "C:\Program Files\Ulead Systems\Ulead DVD MovieFactory 5 Plus\Ulead DVD MovieFactory 5\Quick-Drop.exe" WINDOWCALL
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ICF] "C:\Program Files\Internet Content Filter\SafeEyes.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Remote Control.lnk = C:\Program Files\TEVION Multimedia\ANALOG PC TV TUNER CARD Utilities\P3XRCtl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: icf.dll
O10 - Unknown file in Winsock LSP: icf.dll
O10 - Unknown file in Winsock LSP: icf.dll
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com.ezproxy.lib.uts.edu.au/lib/utslibrary/support/plugins/ebraryRdr.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://nfuse.tidc.nsw.gov.au/Citrix/ICAWEB/en/ica32/wficac.cab
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2002\AcDcToday.ocx
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\AutoCAD 2002\InstBanr.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\AutoCAD 2002\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2002\AcPreview.ocx
O16 - DPF: {FDE14979-D821-4CD8-BE1C-9D6AF01D097F} (VMTOCCtrl Class) - http://ppd.swinburne.edu.au/quasys/vm.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--
End of file - 10886 bytes

[pskelley]

The HJT log is showing no malware, sometimes you have to boot to safe mode and remove stuff that is running, understand Windows does not know if the files are good or bad.

I am still getting the pop ups.
and you will until you remove the files causing them.

How to get to safe mode:
http://spyware-free.us/tutorials/safemode/

C:\Documents and Settings\All Users\Application Data\part dead amok eggs\<<< delete that folder and contents

C:\DOCUME~1\Paul\APPLIC~1\DEBUGD~1\sendcool.exe
Debug Drive Soap <<< delete that folder and contents

[PaulieB]

Ok, I have deleted the files in safe mode.

So far so good in that when I have logged in I have not had a pop up.

Is there something that can be done for the non-functioning Windows Media Player with avi files?

Attached is the latest HJT log file just to be sure.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:42:59 AM, on 29/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\CNAB3RPK.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TEVION Multimedia\PVR Plus\TVR\Scheduled.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I3F2.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Internet Content Filter\SafeEyes.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\TEVION Multimedia\ANALOG PC TV TUNER CARD Utilities\P3XRCtl.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Safe &Eyes Toolbar - {430DDB4F-38CC-4E91-AF33-4157334EC937} - C:\Program Files\Internet Content Filter\setoolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [JMB36X Configure] C:\WINDOWS\system32\JMRaidTool.exe boot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PVR Agent] C:\Program Files\TEVION Multimedia\PVR Plus\TVR\Scheduled.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R310 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I3F2.EXE /P30 "EPSON Stylus Photo R310 Series" /O6 "USB002" /M "Stylus Photo R310"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Ulead Quick-Drop] "C:\Program Files\Ulead Systems\Ulead DVD MovieFactory 5 Plus\Ulead DVD MovieFactory 5\Quick-Drop.exe" WINDOWCALL
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ICF] "C:\Program Files\Internet Content Filter\SafeEyes.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NAMEVIEW] C:\DOCUME~1\Paul\APPLIC~1\DEBUGD~1\sendcool.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Remote Control.lnk = C:\Program Files\TEVION Multimedia\ANALOG PC TV TUNER CARD Utilities\P3XRCtl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: icf.dll
O10 - Unknown file in Winsock LSP: icf.dll
O10 - Unknown file in Winsock LSP: icf.dll
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com.ezproxy.lib.uts.edu.au/lib/utslibrary/support/plugins/ebraryRdr.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://nfuse.tidc.nsw.gov.au/Citrix/ICAWEB/en/ica32/wficac.cab
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2002\AcDcToday.ocx
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\AutoCAD 2002\InstBanr.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\AutoCAD 2002\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2002\AcPreview.ocx
O16 - DPF: {FDE14979-D821-4CD8-BE1C-9D6AF01D097F} (VMTOCCtrl Class) - http://ppd.swinburne.edu.au/quasys/vm.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--
End of file - 10844 bytes

[pskelley]

Sounds good, make sure you deleted that junk on the F:\ drive and run a last Kaspersky Online Scan using these settings. Delete NOLOP from your computer before you scan if you have not done so.

* The program will launch and then begin downloading the latest definition files:
* Once the files have been downloaded click on NEXT
* Now click on Scan Settings
* In the scan settings make that the following are selected:
* Scan using the following Anti-Virus database:
* Standard
* Scan Options:
* Scan Archives
* Scan Mail Bases
* Click OK
* Now under select a target to scan:
* Select My Computer
* This will program will start and scan your system.
* The scan will take a while so be patient and let it run.
* Once the scan is complete it will display if your system has been infected.
* Now click on the Save as Text button:
* Save the file to your desktop.

Then post it here. <<< no need to post a clean scan.

Is there something that can be done for the non-functioning Windows Media Player with avi files?Not my field, and if it was my computer I would uninstall it and reinstall. If you post more information, any error messages word for word, I will see what I can find out.

First check this: I am running WMP 11 > Open the console > click on Tools > Options > File Types Tab. Make sure they are all checked, or at least that (Windows video file (avi) <<< is checked.

Thanks

[PaulieB]

OK, all items done. I got rid of the junk on the F:\ drive earlier and I've now done another Kaspersky check and the results are posted below.

As for WMP I am still not having any luck. I reinstalled version 11 and it still won't play the avi files. The message that it comes up with is "Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help." and it has two buttons, one "Close" and the other "Web Help". When I press the Web Help button, it takes me to the following web page:
http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.5721.5145&id=C00D11B1&contextid=83&originalid=80040241

I think it is trying to tell me that something is wrong with my sound card even though everything still works. When I change the avi file extension to wmv the file plays.

I've checked the configuration for the file types in WMP and they are all checked. So I am still lost with this one.

The Kaspersky log is attached below.

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Saturday, March 29, 2008 5:26:04 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 28/03/2008
Kaspersky Anti-Virus database records: 601197
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: standard
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\
F:\
H:\

Scan Statistics:
Total number of scanned objects: 158247
Number of viruses found: 0
Number of infected objects: 0
Number of suspicious objects: 0
Duration of the scan process: 02:11:39

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Paul\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbc2e.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbdam Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbdao Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbeam Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbeao Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbm Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbu2d.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbvm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\dbvmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\fii.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\fiih.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\hp Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\hpt2i.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\rpm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\rpm1m.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\rpm1mh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\rpmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-black-enchashm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-black-enchashmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-black-urlm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-black-urlmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-malware-domainm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-malware-domainmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-white-domainm.cf1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Google Desktop\489466c0cf1b\safeweb\goog-white-domainmh.ht1 Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\History\History.IE5\MSHist012008032920080330\index.dat Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\Perflib_Perfdata_dd8.dat Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temp\~DF53B2.tmp Object is locked skipped
C:\Documents and Settings\Paul\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Paul\ntuser.dat Object is locked skipped
C:\Documents and Settings\Paul\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBConfig.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDebug.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDetect.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBNotify.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBRefr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetDev.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetLoc.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetUsr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStHash.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStMSI.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBValid.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPPolicy.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStart.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStop.log Object is locked skipped
C:\Program Files\Symantec AntiVirus\SAVRT\0504NAV~.TMP Object is locked skipped
C:\Program Files\Symantec AntiVirus\SAVRT\0573NAV~.TMP Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{0EA77A76-2E60-41AA-AF37-8ED15069AE84}\RP5\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{3FB0CCD9-E323-4D8A-AE26-3770DC8AB182}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
F:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

Scan process completed.

[pskelley]

Then post it here. <<< no need to post a clean scan.

Since you say you reinstalled WMP 11 is is likely the problem is on your computer. Did you follow the directions in the link that was provided?
Try registering free and asking for help with that issue here:
http://forums.techguy.org/72-multimedia/
or at one of these forums:
http://www.google.com/search?hl=en&q=Windows+Media+Player+11+forum&btnG=Google+Search

Some good information for you:
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

http://www.malwarecomplaints.info/

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

[PaulieB]

I would like to say thank you very much for your help.

You have been very prompt and I am sure glad you know your stuff when it comes to viruses and the like.

For the WMP issue that still remains I will post it on one of the other forums you recommended.

Again, Thank You for your help.

Paul