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Help!!!

B

bubbles1

New member
Please can someone help me, i've detected a trojan in my system, i've ran search and destroy and it finds the problem and when i click on fix this problem everything seems to be fine but it doesn't remove it from my computer. And everytime i run a scan it detects it but doesn't remove it. it says it's a win32.agent.gvu trojan, i'm computer illiterate and i don't know where to go from here. Please, if someone could help me out i'd really appreciate it.
 
bubbles1:

If you are not running Spybot 1.5.2.20, consider upgrading. The downloads are located here:
There are two things that you can try to get rid of the things that Spybot-S&D is having difficulty removing:
  1. Try to run it the next time you reboot.
    • Go into Spybot > Mode > Advanced mode > Settings > Settings > look for "System start" (located half way down the page).
    • Check the option: "Run program once at next system startup".
    • Reboot the system.
  2. Run it in Safe mode.
    • Reboot your system in Safe mode and run Spybot-S&D.
If Spybot still fails to correct the problem consider posting in the Malware Removal forum and having someone take a look at your system.

If you decide to have an experienced malware removal specialist assist you, please follow the procedure in this link to run scans and produce a HijackThis log:After you have completed the required scans and produced the requested logs, start your own thread in the Malware Removal forum, making sure to post the logs produced from the above instructions.
 
Thanks for replying, this is a real headache for me, as i said i'm computer illiterate and this mite sounds incredible silly but how do you reboot, sorry again but i really am that bad when it comes to computers, i don't have an idea of any the terminology of computers. Sorry about being a pain but i would be delighted if you could help me.
 
Sorry for using the term reboot, I should have said restart windows.

In regards to running in Safe Mode:
  • Restart your computer.
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually.
  • Instead of Windows loading as normal, the Advanced Options Menu should appear.
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual administrative account.
 
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