SpyBot finds problems but freezes when I click "fix problems"

[japsti24]

Hi,

My pc has recently been infected with some spyware/adware which is really irratating :mad:

Every 30min or so there is a warning sign in my taskbar and then a message appears saying that spyware has been detected on my security system and I need to follow the link to fix the problem. Unsurprizingly, this link merely leads to a website that instructs to purchase pc-cleaner and pc-antiSpyWare.

As a result, I have been searching the internet for possible solutions to remove this irratation. I have done the following thus far:

- Scanned pc with the latest version of mcAfee anti-virus (found nothing)
- Installed and ran Smitfraudfix

Unfortunately none of these removed my original problem. The message still pops up every 30min and requests that I purchase these products to fix my problem.

So then I continued my search, and eventually stumbled upon Spybot - search and destroy which had many good reviews on fixing problems similar to the one I am struggling with. However, I seem to be having some issues with the program: it manages to find a list of about 20 errors, but as soon as I click "fix problems found" spybot freezes. I have tried reinstalling and rerunning spybot (3times), searching for updates, deleting temp files and cookies, and ticking BrowserHelperObject in settings(as suggested by a prev post), but spybot still freezes each time I try to fix problems.

Here is a list of the errors which spybot finds:

-MediaUpdate
-FunWeb
-FunWebProducts
-Microsoft.Windows.Security.InternetExplorer
-Microsoft.WindowsSecurityCenter.TaskManager
-NousTech.UltimateFakeSecurityCenter
-SpySheriff
-Virtumonde
-Win32.agent.ac
-DoubleClick
-ClickBank

(BTW I am running windows XP)
Please help...I would really appreciate any advice afforded to me.

Thanks

[dan_3003]

I have the same problem, my PC was infected so I downloaded Spybot S&D, it found 8 items, but when I click the fix button it crashed the program and I need to go into task manager to close it.

I have tried running Spybot in safe mode, it still crashes and have downloaded again then re-installed Spybot, but the problem still persists.

Anyone have any ideas? I can post the specs of my PC if it helps.

[auroranorth]

same thing

[drragostea]

japsti, dan, and auroranorth, this is what I would suggest you do... However this is mostly aimed directly at japsti.

You are infected. The Virtuemonde trojan can be persistent to remove and it's not easy for Spybot to remove it. I'm suspecting your PC might have also been infected with the SmitFraud trojan because you said that Spybot detects SpySherieff. SpySherieff is a rogue malware cleaner that claims to remove spyware, but instead does the exact opposite.

japsti:
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Consider posting in the Malware Removal (http://forums.spybot.info/forumdisplay.php?f=22) forum and having someone take a look at your system.

If you decide to have an experienced malware removal specialist assist you, please follow the procedure in this link to run scans and produce a HijackThis log: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) ( http://forums.spybot.info/showthread.php?t=288).
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As for dan and aurora, does Spybot detect Virtuemonde on your computer? What is your OS? What version is Spybot-SD (HELP>ABOUT)?

[drragostea]

Do not run SMITFRAUDFIX without supervision!